1. Communicating Information: E-mail and Attachments

2. The mail process: E-mail stands for Electronic mail. The process of sending e-mail is similar to the traditional letter, but it is all done electronically – via the Internet. Letter written Letter taken to Post Office Letter delivered Letter received in letter box Letter picked up and opened Envelope addressed E-mail written E-mail addressed E-mail put in outbox E-mail moved to sent box E-mail received in inbox Click and open e-mail mail processes

3. An e-mail usually has a standard layout cbrown@btopenworld.com mgreen@msn.com bwhite@clara.co.uk Next week’s meeting Please find attached the agenda for our meeting next week. Most e-mails have a standard layout. When the message is completed the Send button sends the message. This usually takes a few seconds. blind carbon copy carbon copy address of person e-mail is being sent to (no spaces in the address) description of content of message forwards a copy of the e-mail but the persons’ name remains hidden forwards a copy of the e-mail to another person or persons content of message

4. Stuck on you All e-mails are text files. However, other types of files can be forwarded as an attachment to an e-mail. The symbol for an attachment is a paper clip. Be aware of the size of the attached files. The bigger the files, the longer it takes for the e-mail to be sent. E-mails and attachments can be saved and/or deleted just like any other files.

5. Summary What can I remember ? E-mail stands for electronic mail. An e-mail is written, addressed, sent, delivered and opened through an e-mail program or through certain web sites. There is a standard layout for most e-mails. E-mails can be sent to more than one person at a time. The addresses are not seen when entered in the blind carbon copy section. The paper clip symbol is the attachment symbol. All types of files can be sent as an attachment to an e-mail.