Page 1 8 Critical Capabilities For Building Your Corporate Communications Hardy Myers, President & CEO

Page 2 Agenda  AVST Overview  Market and UC Overview  8 Critical Capabilities to Consider

Page 3 AVST – Unifying Communications ®  Vision: Design and develop the most interoperable, flexible, resilient, and open enterprise-class Unified Communications (UC) solutions on the market  Fundamental Principles:  Enterprise customers will acquire UC stack over time due to legacy infrastructure investment and complexity;  Breakthroughs will be in the interoperability, flexibility and mobility of UC solutions;  Real time presence and location-based information will be leveraged to optimize call completion and information access and delivery;  Solutions need to be as “virtual” or “zero footprint” as possible to minimize IT expense  Customers need an open development framework for integrating common business applications with their complex communications infrastructure to rapidly develop and deploy both horizontal and vertical market specific UC applications

Page 4 AVST Company Overview Experience Nearly 30 years developing Voice Applications Over 15 years developing Unified Messaging Over 10 years developing Speech Applications Channel Worldwide network of certified VAR’s Experienced professional services organization to support channel Products sold in over 50 countries Focused Singularly focused on delivering productivity-enhancing solutions Best of breed approach to unified communications and interoperability Reliable 10 million users rely on CallXpress worldwide – 1000’s of marquis customers Commitment to seamless customer upgrades Runs on open standards based hardware Innovation CallXpress is the Leading Enterprise Voic System Installed – Voice Report Leader in Gartner report for Voic , UM, Notification, and Personal Assistant Frost & Sullivan Customer Value Award Ranked #1 for feature rich Unified Messaging solution by COMMfusion

Page 5 CallXpress ® Customers Higher Education EnterpriseHealth Care Federal Government State and Local Government

Page 6 AVST Distribution – Major Partners (OEM)

Page 7 CallXpress Product Portfolio *(Integration into popular presence servers coming soon)

Page 8 Market Trends - Business  Economic conditions are improving?  Continued consolidation – mergers/acquisitions  Avaya acquired Nortel  Cisco acquired Tandberg  AVST acquired Active Voice  Lots of partnerships within the UC space  Organizational focus is and should be on efficiency, reduced costs, process improvement

Page 9 Gartner 2010 Forecasts Worldwide Spending on IT (Billions of U.S. Dollars) Source: Gartner (September 2009) Worldwide Telecommunications Spending (Billions of U.S. Dollars) Source: Gartner (September 2009) 2010 revised to 5.3% in April 2010 based upon robust Q4/09

Page 10 Market Trends – IT Issues  Centralization - organizations looking to consolidate multiple locations  Data centers  Cloud/SaaS  Disaster recover/business continuity  Mobility  Changing apps., devices, and networks  Virtualization  How to deploy, train and support?  Security continues to be large concern

Page 11 Software as a Service (SaaS) In light of the current economy, what is the likelihood your organization will use SaaS to improve overall IT efficiency? Source: InformationWeek Analytics Outlook Survey 2010 Survey of 360 business technology professionals, December 2009 Note: Respondents likely to use SaaS increased from 50% in 2009 to 56% in 2010

Page 12 Platform Use for Mobile Applications How are/will the following platforms being/be used for your mobile applications? Base: 535 respondents deploying or planning to deploy mobile applications on smartphones Source: InformationWeek Analytics Application Mobilization Survey of 695 business technology professionals, December 2009

Page 13 Mobile Application Architecture Which mobile/wireless application architecture are you primarily using/do you plan to use to access your organization’s data over a wireless network? Base: 535 respondents deploying or planning to deploy mobile applications on smartphones Data: InformationWeek Analytics Application Mobilization Survey of 695 business technology professionals

Page 14 What is Unified Communications (UC)?  Unified Communications:  Communications integrated to optimize business processes  Offers the ability to improve how individuals, groups and companies interact and perform  Enables multiple communication channels to be coordinated – adds value to existing communications solutions  Offers a method to integrate communications functions with business applications – Communications-enabled business processes (CEBP)  Largest single value of UC is its ability to reduce “human latency” in business processes

Page 15 State of the UC Market  Market and technologies maturing but adoption remains slow for multiple reasons:  Existing infrastructure investments – evolution versus “rip and replace”  Lack of true interoperability  Example: presence federation  Best practices for UC not well defined or developed  Complexity and cost to deploy  Soft ROI  Investments in UC capabilities are typically justified in personal, work group or organization-wide productivity improvements

Page 16 Unified Communications - Summary  There is no single best approach  No one vendor offers everything an organization needs for communications  Because most organizations have and will maintain communications solutions from multiple vendors, interoperability will remain a critical consideration  “It's in all of the vendors' interest to say that everything should be commoditized via open standards — except the place where *my* technology joins the platform.” Eric Krapf - VoiceCon 2010  You can impact this issue!

Page 17 Critical Capabilities Weighting of Critical Capabilities Source: Gartner Critical Capabilities for Corporate Telephony; September 2009.

Page 18 Architecture Scalability High-Availability Options UC Integration Capability Mobility Options Management, Diagnostics and Remote Support Open Standards Support Midsize Business Support Architecture Open Architecture Running on Windows Server Single Console to Manage Multiple Systems Supports all Types of Infrastructures Reduce Costs Through Enhanced Administration

Page 19 Scalability 4 to 384 ports, Network for Larger Capacity 1 System Server and up to 20 Call Servers Maximum 40,000 Users Scalability to Evolve as Needs Change 40,000 users 384 ports4 ports System Server/ Call Server 1 System Server + 20 Call Servers Architecture Scalability High-Availability Options UC Integration Capability Mobility Options Management, Diagnostics and Remote Support Open Standards Support Midsize Business Support

Page 20 High-Availability Options Achieve High Availability and Disaster Recovery Multi-server Architecture to Minimize Single Points of Failure (System Server 1+1 and Survivable N+1 Call Servers) Disaster Recovery achieved through off site redundant System Server Fully-synchronized, Uninterrupted Hot-standby Server Redundant Server Components Built in System Reliability Architecture Scalability High-Availability Options UC Integration Capability Mobility Options Management, Diagnostics and Remote Support Open Standards Support Midsize Business Support

Page 21 UC Integration Capability Interoperability is key to UC! Over 250+ TDM, IP-PBX, and Centrex integrations Multiple and Disparate Clients and Stores Business Applications Presence * UCConnect™, Microsoft.NET Open Development Framework Architecture Scalability High-Availability Options UC Integration Capability Mobility Options Management, Diagnostics and Remote Support Open Standards Support Midsize Business Support *(Integration into popular presence servers coming soon)

Page 22 Mobility Options Personal Assistant Calendaring and Scheduling Calling and Managing Contacts Interactive Call Screening SMS Notification Managing Availability via Mobile Device Hands-free Speech Access Unified Messaging Single Number/Single Mailbox Support Mobility Initiatives Architecture Scalability High-Availability Options UC Integration Capability Mobility Options Management, Diagnostics and Remote Support Open Standards Support Midsize Business Support

Page 23 Management, Diagnostics and Remote Support Efficient Management Single Administration Interface Global User Administration Classes of Services Networking Active Directory MMC Snap In Message Archiving, Retention, and Discovery SNMP monitoring Reliability alerts via Single point of administration via PBX management products Architecture Scalability High-Availability Options UC Integration Capability Mobility Options Management, Diagnostics and Remote Support Open Standards Support Midsize Business Support

Page 24 Open Standards Support Must adapt to an Organization’s Environment Interoperability PBX integration using a wide variety of product and industry standard protocols such as SIP, RTP, QSIG, SMDI, SCCP (Cisco), MiTAI (Mitel), and MCI (NEC) server integration through MAPI (Microsoft), Domino API (IBM), IMAP, and SMTP Message notification and administrative alerts through SMTP, SMS, and SNMP Extensibility UCConnect applications are developed using Microsoft.NET providing an infinite amount of proprietary and open standard integration possibilities (SQL, ODBC, web services, etc.) 3 rd party administration/management integration using CallXpress SDK which is SOAP/XML based Architecture Scalability High-Availability Options UC Integration Capability Mobility Options Management, Diagnostics and Remote Support Open Standards Support Midsize Business Support

Page 25 Midsize Business Support Productivity for Multi-site Locations Branch Offices Remote Survivable Call Servers Dialogic Media Gateway Digital Networking and Global User Administration Productivity UCConnect NotifyXpress Unified Messaging Personal Assistant Speech Interface Web PhoneManager Cost Effective A La Carte Licensing TUI Emulations Interoperability Architecture Scalability High-Availability Options UC Integration Capability Mobility Options Management, Diagnostics and Remote Support Open Standards Support Midsize Business Support

Page 26 Questions and Answers  Final Thoughts:  Maintenance  Business Model – Hosted/Managed  EOL  Consider AVST a resource for you and your team – Leverage our experience with thousands of customers to help you architect your organization’s future!

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