eService Partnerships Infoxchange Australia Health Information and Privacy Forum S2S eReferral Service Coordination System

2 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Security and Privacy S2S eReferral adheres fully to standards that protect client privacy. Client consent must be obtained to progress through the system and various approval levels apply. Access to the system is only achieved with password authorisation Information is transferred using Secure Socket Layer (SSL) 128-bit web PKI encryption – the same security level as used for online banking.

3 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Privacy Purpose The privacy and consent principles underlying the S2S eReferral System are in place so that the information necessary to provide the most appropriate services may only be accessed (with consumer consent) in order to provide the :  Right information  To the right people  For the right reason  In the right way  At the right time

4 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Supporting Material S2S Information Booklet – Privacy & Consent S2S Information Sheet – Access Guideline S2S Information Sheet – Consumer Information & Privacy DHS Privacy Brochure – ‘Your Information, It’s Private!’

5 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Supporting Material

6 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Login Screen

7 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Login Screen Reminder notice of user responsibility from login screen Individual, confidential and secure username and password protected access Secure password automatically changed every three months All user access recorded and logged by system audit trail

8 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Client Search

9 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Client Search Client consent to search the system for the consumer Written or verbal consent to be gained at the time of the consumer consultation or assessment S2S user cannot proceed through system without this consent

10 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Referral History & Service Summary

11 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Referral History & Service Summary Can provide a details of: Listing of historical referral events Details of referrals Listing of other current services Appropriate explanation and information to be provided to the consumer Provides practitioner with information to make informed decisions regarding consumers’ care

12 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Consent

13 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Information Access Levels Information Access Levels To facilitate service coordination while safeguarding privacy consumers are asked (for a given referral) to give consent for access to information at one of the following levels: Standard: All information and attachments can be accessed by practitioners subject to consumer consent Limited:The consumer identification, sending and receiving services, the sending practitioner, the referral date/time, the current status, service start and end dates and the most recent feedback or outcome. Sender/Receiver only: The referral is only visible to sender and receiver and other parties cannot see that a referral has been made

14 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Sending the referral

15 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Sending the Referral Final consent for sending referral – after confirmation of details The referral progress can be viewed by sending practitioner in the ‘Sent’ area of S2S.

16 S2S Service Coordination Infoxchange Australia Service 2 Service – S2S Information and Updates For more information and copies of the supporting information and presentations. Visit: