1. eReferral Resource Person Training Program

2. The trend….

4. Training Overview 1.Role of a resource person 2.Available resources 3.Required tasks 4.General user support 5.Principles of training 6.Training staff 7.Role Play 8.Questions

5. Role of a Resource Person Assistance & support Liaison between services, PCP & Infoxchange Promote system usage

6. Available Resources Infoxchange Training Plan Train the Trainer: How we learn, how we teach Resource Person Guidelines S2S eReferral User Manual

7. Available Resources DHS Victorian Service Coordination Practice Manual Good Practice Guide for Practitioners

8. Available Resources Websites https://demo.s2s.org.au https:www.s2s.org.au www.s2s.org.au www.serviceseeker.com.au http://www.gha.net.au/bhcig

9. Induction of new staff Registration Training User support Password management Ongoing training and general user support Administration Agency contact for eReferral practice matters Tasks

10. Registration 1.Create Registration: assign username and password http://www.s2s.org.au/ Register/Sign In Register for S2S 2.Fax registration form to Infoxchange http://www.s2s.org.au/ Resources Need Help? Refer to S2S User Manual Induction of New Staff

11. Password Management 1.Call / email Infoxchange 2.Help to set a secure password when expired Need Help? Refer to S2S User Manual User Support

12. Managing Internal Processes  Storing Documents  Downloaded SCoTTs  Other forms  Privacy and Consent Policies  Recording of consent (written and verbal)  Information access levels  Intake Processes  Email Notification Management

13. User Support Principles of Teaching and Learning Understand how people learn Confucius, in 450BC, said: “I hear and I forget, I see and I remember, I do and I understand” Need Help? Refer to Train the Trainer document

14. User Support Principles of Teaching and Learning Understand how people learn

15. User Support Principles of Teaching and Learning Understand Barriers to Learning  IT skill levels  Change management  Lack of training

16. User Support Principles of Teaching and Learning Know Your Topic  eReferral System  Service Seeker  Service Coordination  Good Practice Guide for Practitioners  State Wide Service Coordination Manual  Information Privacy & Security  DHS website www.dhs.vic.gov.au/privacy  Information Privacy Act 2000  Health Records Act 2001

17. User Support Training Staff on eReferral What Should You Teach?  Exporting SCoTT  Scanning documentation  Sending referrals  External referrals (Fax / PKI emails)  Processing incoming referrals  Referral management  Email notifications

18. User Support Training Staff on eReferral Exporting the SCoTT  Understand your client management system  Demonstrate how to export the SCTT  Manage exported documents  Use resources:  eReferral manual  S2S Website  Agency based hand out  Ensure information is not duplicated

19. User Support Training Staff on eReferral Scanning  Demonstrate how to use the scanner  Saving / managing scanned documents  Resolution  File size

20. User Support Training Staff on eReferral Processing Incoming Referrals  Referral Coordinators  Allocation  Status changes  Consolidate internal processes

21. User Support Training Staff on eReferral Referral Management  Incoming / Sent / Open / Draft  Status changes House Keeping:  Acknowledge sent referrals  Provide adequate feedback  Close incoming referrals  Check email notifications

22. User Support Training Staff on eReferral Email Notifications  Incoming email folder  Service-wide email address

23. User Support Training Staff on eReferral Information Access Levels  KISS – Keep It Simple Stupid!!!  Objective: facilitate shared care Need Help? Refer to eReferral Manual

24. User Support Training Staff on eReferral Service Records  Find Closed referrals  Service Records - 12 months  All records - 7 years on the servers

25. User Support Infoxchange / PCP  Implementation support  Phone and email support  Training sessions  Users guide S2S Support Helpline: 9418 7466

26. Service 2 Service – S2S User Support Liz Landray Project Officer Ph. 03 9418 7427 lizl@infoxchange.net.au Monique Cosgrove Project Officer Ph. 03 9418 7450 monique@infoxchange.net.au S2S Support Helpline: 9418 7466 Pat Lovelock Infoxchange Project Support Worker Ph: 5136 5012 pat.lovelock@gha.net.au

27. Service 2 Service - S2S Find out more Thank you! Telephone (03)9418 7417 Mobile 0401 009 091 Email: amodha@infoxchange.net.au www.s2s.org.au www.infoxchange.net.au Amodha Ratnayeke S2S Projects Manager