1 Question 5 : Are they well led? Supporting staff Temporary Staffing MAST Staff Appraisals

2 Staff are our greatest asset. It is important that they have access to a good induction, feel well supported and can access appropriate training and professional development opportunities. All new staff must attend corporate induction where they receive information about the organisation and the support they can expect as employees Induction at local level must include information on supervision that is available during the course of their employment and how supervision works Our appraisal system provides a forum where employees can discuss their role and their performance with their manager and identify any concerns they have. Every employee has the right to an annual appraisal Supporting Staff

3 The appraisal allows the manager and employee to identify any personal and professional development needs to help them improve their job performance We run sessions for staff on being appraised so they can understand how best to benefit from their appraisal We aim to have an environment that is free from harassment. Staff are encouraged to report any incidents of harassment and bullying to their manager We offer additional support through a helpline staffed by our staff counsellors. Supporting staff

4 We encourage all staff to be open about any mistakes that may be made, and we welcome open communication about concerns at work (we have regular staff safety forums) If an employee is worried about a risk or wrongdoing at work, whether it is to do with the safety of a patient, financial misconduct, poor practice or criminal behaviour, they are encouraged if possible to talk or write to your line manager or lead clinician If they feel unable to do this, our Raising Concerns at Work (Whistleblowing) Policy sets out how to contact a non-executive director or external sources of support such as Public Concern at Work. Supporting staff

5 Temporary Staffing Bank Registrants All bank registrants have met the same rigorous pre-employment checks that the Trust’s substantive staff have. At the point of readiness to work shifts, each new bank registrant attends the Corporate induction to learn about the organisation and the support available. On placement to a new area a local induction process is carried out to familiarise the bank registrant of layout and necessary information relevant to the ward/dept. Regular feedback about agency workers is requested and all concerns are dealt with by the Staff Bank and the relevant agency

6 Mandatory and Statutory Training (MAST) Key knowledge and skills for all All staff must complete MAST training to ensure they have the relevant level of knowledge for their specific job role. MAST training requirements are determined as part of the Trust’s Training Needs Analysis. Compliance rates for these mandatory topics form part of Trust inspections by the Care Quality Commission, NHS Litigation Authority and the Trust Board. The training provision and frequency for these core subject areas are led by subject matter experts and are relevant for all staff groups. The majority of these are completed via eLearning. eMAST is found at and individual staff log in to access their specific list of MAST subjects to complete. All new starters will attend Trust Induction on their first day of employment and will receive their eMAST user account details in order to commence their MAST training requirements. This is followed by a local induction to identify any additional training needs.

7 Mandatory and Statutory Training (MAST) Your responsibility The Trust target for compliance in these core topics is 95% Information Governance, Infection Control, Safeguarding Adults, Safeguarding Children, Equality, Diversity & Human Rights, Health & Safety, Fire Safety, Resus, Moving & Handling, Conflict Resolution Managers can check their own compliance and that of their team by reviewing the reports on WIRED (the Trust’s compliance reporting tool) which is found under non-clinical applications. MAST compliance is supported by the staff appraisal process and is the individual responsibility for all staff. Compliance is measured through assessments of knowledge in each subject area using multiple choice questions which are supported by an eLearning package for those who do not achieve the 80% required pass mark on their first attempt. Further support and advice is provided on the Education & Development MAST webpage and the team are available on ext 4028

8 STAFF APPRAISALS Everyone’s responsibility and opportunity There is a joint responsibility between individual staff and managers to organise an annual formal appraisal and regular performance reviews throughout the year. An appraisal is an opportunity: For an open two-way discussion between an individual and their line manager, to review the individual’s performance during the previous 12 months To discuss learning, support and development needs and embed Trust values To establish agreed objectives for the forthcoming period in line with Trust strategy On completion of an appraisal, manager’s must ensure they their staff member’s name, department and appraisal date to in order to maintain up to date staff

9 STAFF APPRAISALS The reasons for an appraisal and further information and advice Appraisals are essential for the effective management and evaluation of staff providing a formal, recorded, regular review of an individual's performance. Appraisals help develop individuals, improve organisational performance, and feed into business planning. Goal-setting helps management monitor standards, agree expectations and objectives, and delegate responsibilities and tasks. Staff appraisals also establish individual training needs and enable organisational training needs to be analysed and planned for the future. Previous staff surveys have reported the majority of staff are successfully undertaking annual appraisals The Appraisal Policy and paperwork can be found on the Trust intranet under staff related procedural documents For those new to appraising staff, training dates are found on the Education & Development webpage If you would like further information please contact the Education & Development Appraisal team on ext 0837.