League for Innovations in Community Colleges March 12, 2013

Main Campuses Catonsville Dundalk Essex Extension Centers Randallstown Owings Mills Hunt Valley

 Student Characteristics o 62% female; 38% male o Majority (72%) 29 years of age or less o 31% Full-time; 69% Part-time

Financial Aid  45% of students receive some form of aid  33,000 FAFSA applications downloaded  Typically 25% of students appeal their suspension Academic Advising  106,000 student contacts FY 2012  Strong leveraging of technology  Academic Advising Program recognized as an Exemplary Program by AACC (2012)

 Definition  Implications of SAP ◦ Students ◦ Institution  Implementation ◦ Warning status and Suspension of aid ◦ Probation status

 APPROVED (Probation Status) ◦ Strong academic history; ◦ Able to meet minimum standards within 1 semester  DENIED ◦ Weak academic history; ◦ Absence of extenuating circumstance to support appeal  PENDING (Probation Status) o Able to meet SAP standards within 6 semesters o Create Academic Plan in consultation with an advisor

 Partnership ◦ Identification, coordination and collaboration of personnel ◦ Reaching and honoring agreement  Process ◦ Letters and forms ◦ Academic planning sessions ◦ Decision  Promotion ◦ College-wide media campaign

 Liaisons  Key personnel  Training  Delineating roles without hindering collaboration and camaraderie

\ APPROVED PENDING Financial Aid notifies student Student submits appeal Financial aid notifies student Student makes an appointment Academic planning with Advisor Student registers and submits documents Financial Aid completes audit before disbursement PENDING

Financial Aid notifies student Financial Aid reviews appeal and enters into database if pending (notes made) Advising front desk staff reviews database when appointment made Advisors prepare for academic planning appointments Academic planning with Advisor (notes made) Student registers and submits documents (notes made) Financial Aid completes audit before disbursement (notes made)

 SAP guides for staff  SAP process timelines  SAP Share Point List (database)  Montgomery College GPA Calculator (Preferred tool)  67% SAP Chart  SAP Academic Plan Agreement  SAP Improvement Academic Planning form

 Completion rate, gpa and length of time  Repeat or take classes for the first time determined on a case-by-case basis  Many students restricted to 7 credits/billable hours in their first semester of SAP improvement  Students must earn grades of C or greater

 Expectation is that students will adhere to the plan  Accuracy is more important than speed when planning  Advisors’ roles are clearly articulated and limited  Ultimate decision making resides with the Financial Aid professionals

 College-wide media campaign beginning fall 2011 ◦ Direct mailings to all aid recipients ◦ Updating website ◦ Make the Grade, Save Your Aid cards ◦ Infusion into financial literacy component of ACDV 101 (orientation course) ◦ Infusion into academic advising conversations

 We are seeking to address the challenges faced ◦ Deadlines ◦ Differences in student populations ◦ ROI

 What similarities does your current process share with CCBC’s?  What works well about your current process?  What challenges has your current processed faced and how are they or have they been addressed?  How is your institution tracking and reporting data?

Jaime Bell Assistant Director of Student Services CCBC Owings Mills Center Thank you.