T HE R OLE OF W OMEN IN C REATING W INNING T EAMS April 2012

Why do I have to go first? There’s no ‘I’ in ‘Team’ Dorothy

H IGH F IVE ! N ONE OF U S IS AS S MART AS A LL OF U S A team is a wonderful thing. Difference between a team and a crowd High Five energy! Ensure everyone wants to be in the team – aim for synergy/success (get everyone on board). Help ease uncertainty and anxiety. Find things team members have in common.

P URPOSE, V ALUES AND G OALS Work to achieve clarity of purpose – common Vision/Values/Goals (clear objectives). Meet and greet team members properly – have mutual respect. Set the team’s personal and professional goals high, and always use good judgment. Ensure that there are clear team rules in place. Be personally responsible for your team’s actions. Let everyone talk and contribute – everyone's input is valuable. Believe in each other. Encourage team members to leave their ego at the door.

U NLEASHING AND DEVELOPING SKILLS Winning team members need knowledge, skill, self belief and the right attitude to succeed. Often not 1 big idea in business, but rather a series of smaller ongoing moments. Apply Situational Leadership. Coaching and mentoring. Knowledge sharing.

C REATING T EAM P OWER Importance of Leadership – create the “mood” Collective power of a group outshines individual performance. Members are empowered – how much latitude and freedom will you allow? Team spirit and culture is critical – ensure that the members put the team goals ahead of their own, work/play for each other, and enjoy joint success. Ensure a “Sense of Belonging”

R EPEATED R EWARD AND R ECOGNITION Catch them doing it right! When you focus on the positive, you develop the habit of doing things right. No “one size fits all” solution. Consider complete EVP Recognise team as a whole.

RELATIONSHIPS & TEAMS We are all in relationships. Conflict resolved constructively. Good relationships in teams require: knowledge, trust, integrity, vulnerability, dependability. Trust leads to Understanding – that leads to Behaviour – that leads to Results. “People admire your talents but love your vulnerability. Apologise when you are wrong, share with people what you are about, be humble, tell your stories and be human” – Ken & Margie Blanchard, March 2010.

5 DYSFUNCTIONS OF A TEAM (P ATRICK L ENCIONI ) 5. Inattention to Results Team members put their own needs (ego, career development, recognition etc.) ahead of collective goals. 4. Avoidance of Accountability Lack of a clear plan of action, hesitancy and consequence management. 3. Lack of Commitment Lack of direction and commitment makes employees (particularly high performers ) disgruntled. 2. Fear of Conflict No open debate but rather behind-the-back discussions and comments. 1. Absence of Trust No vulnerability and unwilling to admit mistakes, weaknesses or need for help.

WHERE ARE YOUR TEAM MEMBERS? BYSTANDERS CHAMPIONS WEAK LINKSLOOSE CANONS UNDERSTANDING COMMITMENT Evangelists Saboteurs

WINNING TEAMS – USA EXPERIENCE Team ethos at Ritz Carlton – “Ladies and Gentlemen serving Ladies and Gentlemen”. “As leaders, if you engage your employees at an emotional level, they will engage your customers in the same way”. San Diego Padres – employees are referred to as team members with a common team goal of “Making Major League Memories”.

WINNING TEAMS – USA EXPERIENCE Harrah’s Casinos – line-up meeting to reinforce team objectives, hire for attitude and train for skills (winning culture), and coach up or coach out. Ken Blanchard Companies – change starts top- down with a strong leadership team, have a culture of servant leadership (winning team members must ‘serve’ the vision), and with teams, get buy-in, alignment, action and consequences for non- performance.

WINNING TEAMS – USA EXPERIENCE Southwest Airlines – build trust by being transparent and show people you trust them, the company culture is tight, stresses on teamwork and doing what is best in a selfless manner. Pike Place Fish Market – a team culture of energy, fun and engagement exists, and ongoing training is important to ensure that the company philosophy and values are upheld by all.

BUSINESS LESSONS ON TEAMS Guard against silo mentality (no knowledge sharing) and power in organisations. Often ego is put ahead of common sense. Admit your mistakes – 1 st loss is often the cheapest. Avoid committees – have responsible team members. Understand the role of luck and circumstance (internal/external factors) in team success and failure

I N C LOSING The nice thing about teamwork is that you always have others on your side. The nice thing about teamwork is that you always have others on your side. ~ Margaret Carty