24/7 Scottish call centre Website & mobile internet Smartphone applications.

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Presentation transcript:

24/7 Scottish call centre Website & mobile internet Smartphone applications

Multi-modal (bus, coach, rail, ferry, Subway) departure times, fares, travel disruption info, travel advice etc. Plan journeys between any two locations in Scotland Call centre received 100% approval in latest independent Mystery Shopping survey

Comprehensive public transport and Traffic Scotland info On iPhone from November 2010, On Android from June 2011, On BlackBerry in autumn 2011.

Departures for all 370,000 GB bus stops & 170 ferry terminals Includes all bus, coach and ferry operator contact details Real time included where possible Features include:

Provides Traveline Scotland mobile journey planner All modes offered, including rail and ferry journeys Door-to-door journeys:

Instant updates on disruption or service alterations Users alerted to new information quickly Travel News and Alerts:

Partnership means comprehensive information given for both public transport and roads/traffic Direct access to Traffic Scotland trunk road updates Integrated with Traffic Scotland:

Public transport journey plans included with NHS outpatient appointments in parts of Greater Glasgow & Clyde Project started as a trial between Health Board, Strathclyde Partnership for Transport (SPT) and Traveline Simple journey planner devised to produce door-to-door public transport information for patients Hard copy information supplied with appointment letter, tailored to that individual

Interface designed for use by appointment booking staff - accessed via a normal web browser

Postcode entered, facility selected, appointment time input Journey plans created. Press print!

Tailored journey plan with customised introductory text is produced Trial now finished in NHS GGC area System retained: Now used daily for appointments at 12 outpatient sites

Provides tailored public transport options patients may not even know exist Bus-only travel option means it’s free for concession card holders to travel to their appointment Could help reduce reliance on patient transport, car parks etc Output carefully worded to encourage modal shift: no-one is ‘forced’ to travel by public transport. Low risk of complaints as info is provided to assist decision making.

Demo planners available for other health boards to try

Booking system could ‘speak’ to Traveline Scotland journey planning servers directly Journeys would be shown on the appointment letter itself = even less effort required by booking staff System could even check availability of public transport when scheduling an appointment InterSystems see no technical barrier to integrating with Trak patient management system. Others also possible.

For more information: Stuart McNeill, Traveline Scotland Tel: