The purpose of this Unit is to enable individuals to develop the key principles, values and attitude which are central to high quality care practice Key words: Holistic/ person-centred/ elderly care/ future prospect/ participation and inclusion/ communication Learning Outcomes: Communication and interpersonal skills She/ He is able to use appropriate (to the context) forms and methods of communication to establish a therapeutic relationship with the service user, families, carers and others (..) She/ He is able to share appropriate (to the context) information with health professionals, other team members and key stakeholder. Learning Outcomes: Professional Values She / He applies ethical principles and values to ensure a person-centred approach. She / He reflects on the extent of own professional responsibilities. Learning Outcomes: Inclusion and Participation: She / He will be able to Assess, plan and implement the care for the elderly, taking the client’s abilities into account. Use his/her professional knowledge and skills in working with the elderly, their families and significant others to promote independence and person-centred care. Promote inclusion and participation by guiding and supporting the elderly in daily activities by adopting a rehabilitative approach. Apply risk assessment to maintain a safe environment, including safeguarding and recognition of abuse. Unit Title: Promote Inclusion and Participation in Elderly Care Practice

Communication and Interpersonal Skills Knowledge He/ She knows & understands the different forms of communication (verbal, paralanguage, non verbal, body language) common barriers to communication ( language, disease, aging, environment) the value of observation. triggers to challenging behaviour. legislation relating to data protection. customer service and information processes Skills Uses appropriate communication to establish a therapeutic relationship with the service user, families, carers and others. Develops favourable conditions for finding solutions to overcome potential and real barriers to communication. Uses effective observations skills to promote recovery and independence. Applies appropriate legislation. Organises information to be reported to team members and different agencies. Competence Knows how to apply different forms and methods of communication in response to varying situations. Provides support to individuals to develop their communication skills. Uses different forms of communication to promote independence and recovery. Shares appropriate information with health professionals, other team members and key stakeholders. Uses communication channels to deal with conflict and challenging behaviour

Knowledge He/ She knows & and understand equality and diversity. ethical issues in care of the elderly. the values that underpin quality care provision. the effect that prejudice, stereotyping and discrimination have on the individual. the importance of trust and confidentiality. professional accountability and limitations of practice Skills Apply all aspects of equality and diversity. Is able to respect the individual, their life experience, preferences and choices. Demonstrates a willingness to accept responsibility for their actions, professional standards and continuing development. Can apply the values that underpin quality care; dignity, respect, choice, privacy, realising potential, confidentiality. Works within ethical parameters. Competence Promotes the rights and diversity of individuals. Make and maintain professional boundaries. Follows appropriate standards and procedures to promote professional practice. Follows the principles of quality and sustainable professional development and lifelong learning. Practise within the legal and ethical boundaries of their profession. Identifies own values and principles and the effect that these may have on the individual in care. Adapts to changes and challenges Professional Values

Promote inclusion and participation. Knowledge He/ She knows & understands person centred care. the concepts of participation, advocacy and empowerment. physical and psychosocial changes of aging. significance and main principles of: nutrition; personal hygiene; aesthetics in the environments; mobility. the process of assessing needs and planning care. how to maintain a safe working environment. safeguarding and recognition of abuse. Skills Applies the principles of person centred care. Encourages participation, self determination with the individual. Promotes advocacy. Promotes mobility, personal care, activities of living and social interactions with individuals. Uses assessment tools to determine needs and plan care. Create and maintain an safe care environment. Recognises abuse and reports accordingly. Competence Promotes the social inclusion of individuals through encouraging participation, and inclusion. Promotes safeguarding and how to promote the safety of individuals in your care. Implements the process of risk assessment. Supports individuals in their daily living. Uses assessment tools appropriately. Applies moving and positioning techniques, infection prevention strategies.