Cisco Confidential 1 © 2011 Cisco and/or its affiliates. All rights reserved. Smart Net Total Care Partner Smart Talk Series – August 20 th, 2013 Smart Net Total Care 303 Scott Schell – Smart Service Business Development Manager Matt Richardson – Smart Net Total Care Engagement Manager

Cisco Smart Services Smart Net Total Care Review Smart Net Total Care Use Case Scenarios

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 3 …Which Collect Cisco Installed Base & Diagnostic Data Services with… Automated Software- Enabled Capabilities Cisco’s Deep Knowledge Base …Which Is Analyzed and Compared With ++++ …to Provide Actionable Insight CISCO DEEP KNOWLEDGE BASE 25 years of networking innovation & leadership 50 million installed devices 6 million annual customer interactions 90,000+ technical documents

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 4 Increase operational efficiency and improve risk management through smart services capabilities Smart Net Total Care Device Diagnostics Alerts (+PSIRTs) Installed Base and Contract Management Technical Assistance (TAC) Online Technical Resources Software Updates Advance Hardware Replacement Smart Capabilities Foundational Technical Services Capabilities

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 5 So many products and contracts – it’s hard to manage them all With so many alerts - it’s hard to find the ones that apply to me Entitlement issues take too long to resolve Life cycle planning data is too hard to find and use Are my Cisco products covered with the right contracts? Tracking serial numbers and contracts manually is costly and error prone

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 6 ….with each customer you could reveal their uncovered Cisco products?  Grow SMARTnet revenue ….you gave each customer an accurate view of their end-of- support Cisco products?  Sell new Cisco products ….you gave the customer on-going up-to-date installed base and contract information?  Faster and more efficient SMARTnet renewals ….you could inform your customer about a published Cisco alert that would preempt network disruption?  PRICELESS!

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 7 U SE SNTC DATA TO BUILD A CONSULTATIVE PRACTICE ENABLING STRATEGIC CONVERSATIONS WITH YOUR CUSTOMERS Show your customer all changes to their network on a weekly basis, ensure they know what is happening in their environment  Inventory Delta Report Assure all RMAs and other MACDs are confirmed and SMARTnet adjustments are made  Inventory Delta Report, Contracts Report Preempt network disruptions by proactively identifying and notifying users of installed devices impacted by Cisco published security alerts and advisories  Alert Delta Report Develop a migration plan with the customer for EoS/EoL devices, removing the risk of network disruption and allowing timely replacement and accurate budgeting of cost for the customer  Aggregated Report QBR Support – show your customer the changes in their network, illustrate the risk avoidance from device coverage, alerts, EoL/EoS  Inventory Report, Inventory Delta Report, Alert Delta Report, Aggregated Report, Contracts Report

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 8 For More Information – internal audience only Visit the Americas Smart Services WebEx Social page to access webinar recordings, presentations, training, information, and sales toolsAmericas Smart Services WebEx Social page Checkout the upcoming Smart Talk Series sessions – 101, 202, and 303 and register herehere Contact Scott Schell at for all Smart Net Total Care questions, issues, and