 Opening Windows Media Player Windows Media Player is used to listen to music or watch DVDs Click on the Start button and then click on All Programs. You may have to scroll up to see Windows Media Player. Click on it to launch the program TIP: When you place a CD or DVD into the CD/DVD drive you will see a screen similar to the illustration below. This offers to automatically start the Windows Media Player for you

 Playing a movie DVD  Insert a DVD into the DVD tray and close the tray. The file will load up automatically, as illustrated, and you can play the film by clicking on the start link within the start-up screen

 While the file is playing you will not normally see navigation controls, but if you move the mouse you will see the following navigation controls displayed on your screen.  The sound controls allow you to mute the sound or control the volume level

 Insert a music CD into the CD/DVD tray and close the tray. You may see an opening screen (in this case click on the OK button to start the CD playing). The Windows Media Player will start and you will hear your music. You will see an animated display that responds to the music.

 The controls at the bottom of the screen are very similar to those displayed when you are playing a DVD. A useful control is the Repeat button which means that the CD will play continuously.

 This term describes copying the music on your CD to files that can be stored on your hard disk.  To rip a CD, right click in windows media player and select More options

 You will see the following screen  Click the Format button and choose the format as MP3 as mp3 is now available on most DVD players.  Place a tick on the option Rip CD Automatically and click on ok. This will allow the cd contents to be ripped and stored in the path: C:\Users\Student\Musi c

 Click on the Burn tab.  Insert a blank, recordable CD.  TIP: When you insert a black CD, even if you have not previously started the Windows Media Player, you may see the following dialog box. As you can see Vista makes life easy for you! If you see this window, click on the Burn an audio CD option.

 Simply drag the sounds that you wish to burn to CD to the Burn List on the right part of the window.  Once you have dragged the sound you wish to burn to the Burn list, your screen will look something like this.

 To start the burn process, click on the Start Burn button when done.  When the burning process is complete the CD will automatically be ejected

 To create a playlist, click on the Library tab and select the Create Playlist command.  To add a sound to your playlist select a sound and drag it to the playlist displayed down the right side of the window. After you have dragged a few songs, your screen will look something like this.

 Currently the playlist is untitled. Enter a name for you playlist

 You can now drag the items on your playlist

 There are generally 8 menus in Microsoft Word. These are  - File  - Home  - Insert  - Page Layout  - References  - Mailings  - Review  - View

 Save- to save a file  - Save as- to save a file with different options  - Open- to open a file from a destination folder  - Close- to close a file  - Info- compatibility, permissions, sharing and file version information  - Recent- Shows recently accessed documents  - New- to create a file from a blank document, inbuilt templates, or templates from Office.com  - Print- to print your file in a with preferences  - Save & Send- to save and your file in various forms  - Help- provides general information and assistance in case a user if stuck  - Options- provides user with extra functionality with options such as Display, Proofing, Save, Language, Advanced, Customization, Quick Access Toolbar, Add-Ins and Trust Center  - Exit- Exits the user from the file

 - Clipboard- For cutting, copying and pasting of text or objects  - Font- for bold, italics, underlining, subscript and superscript, font type, font size, change case, highlight, font color and clear formatting  - Paragraph- bullets, numbering, multilevel listing, left center right and justified aligning, line spacing, indentation, sorting, show/hide, shading and borders  - Styles- for different styles of formatting that can be combined and created into one option  - Editing- Find, Replace and Select

 10 Ways to Make Customers Fall in Love with Your Business  Nurturing relationships with your customers is a crucial part of growing a successful business. In this age of automation and innovation, caring for your customers has never been more important.  Walt Disney said it best, “Do what you do so well that they will want to see it again and bring their friends.” Creating love between your company and your customers can help scale positive word of mouth that ‟ s absolutely priceless.  Creating a customer-focused culture of this nature is a business opportunity that should not be overlooked. Most businesses are failing when it comes to the customer experience, which is your opportunity to swoop in and enchant those same customers into falling for your company.  The data speaks for itself:   Only 37% of brands received good or excellent customer experience index scores in Whereas, 64% of brands got a rating of “OK,” “poor,” or “very poor” from their customers. Source: Forrester Research   As many as 89% of consumers began doing business with a competitor following a poor customer experience. Source: RightNow   Up to 60% of consumers will pay more for a better customer experience. Source: Desk  Source: Genesys Report  Instructions 1. Copy the 2nd paragraph starting with “Walt Disney said...” and paste it in the end of your document to make it into your last paragraph  2. Cut the line starting with “creating a customer…” and paste it on the top of the document to make it look like the first paragraph  3. Select the first paragraph and apply the following changes: - font Comic Sans - font size 18 - uppercase - bold - italics - font color blue  4. Find all instances of the word “customers” and replace it with the word “client”

 - Pages- to insert a cover page, blank page or page break  - Tables- to insert an automatic table with predefined options  - Illustrations- for inserting a picture, clipart, shapes, smart art, charts or screen shots  - Links- for inserting internet hyperlinks, bookmarking and cross referencing  - Header & Footer- this section allows you to insert a header, footer and page number to your document  - Text- insert text boxes, quick parts, word art, drop case, signature line, date & time and object  - Symbols- to insert equations and symbols to your document

 Save your work  Open  Upload your file  Submit your assignment  Well done & Thank You!!