Chapter 16 Performance Management Dana Janots Caldwell College
Overview Introduction Performance Management Pinpointing the problem What PM is How to do it Pinpointing the problem Determining Functional Variables Summary Additional information
Introduction Application of principles of behavior to: Individual clients Entire staff Workplace environments Target behaviors: clinical problems- maladaptive, SIB, aggression Off task behaviors- wasteful, unsafe, unproductive Bailey & Burch, 2010
Organizational Behavior Management (OBM) Sub-discipline of ABA Areas of OBM application include: Performance Management (PM) Behavioral Systems Analysis Behavior-Based Safety obmnetwork.com
Performance Management “management of individual employee or a group of employees through the application of behavior principles” obmnetwork.com
Performance Management Behavior analytic principles applied to: Business Industry Organizational settings Bailey & Burch, 2010
Performance Management Journal: Journal of Organizational Behavior Management (JOBM)
Performance Management Specialty field of behavior analysis Journal: Journal of Organizational Behavior Management Conference: FABA/OBM Conference
Performance Management Specialty field of behavior analysis Journal: Journal of Organizational Behavior Management Conference: FABA/OBM Conference OBM Interest Group SIG Abainternation.org
Performance Management “Performance Management is a systematic, data-oriented approach to managing people at work that relies on positive reinforcement as a major way to maximize performance.” -Aubrey Daniels http://aubreydaniels.com/business-performance Bailey & Burch, 2010
Aubrey Daniels Credited with starting the field of PM in the 1960s 1st editor of JOBM Author of Performance Management: Changing Behavior that Drives Organizational Effectiveness Founder of Aubrey Daniels International
How PM is done… Initial Referral Pinpoint the problem Work with a contact Pinpoint the problem Direct observation Informal data collection
Pinpointing the Problem Decide on a target behavior Collecting baseline data Direct observation Existing records Find the functional variables that affect the target behavior
Finding Functional Variables All behavior has a cause! Where to look? History of the individual Discriminative Stimuli The behavior The motivation system / Response cost Schedule of reinforcement
What questions to ask: 12 Diagnostic Questions Antecedent- analysis of the environment prior to pinpoint behavior What behavior is expected? Prompt for the behavior? Is the supervisor present? Is feedback/reinforcement provided? Personal problems?
What questions to ask cont. Equipment Is it needed? Does it work? Physical Environment Conducive to good performance? Equipment and tools can greatly affect performance of staff
Process Analysis: examining parts of a chain Is the task done efficiently? Can the chain be streamlined Can steps be eliminated? Training Can you actually observe the behavior Can the employees possess the skills? Once initial training period is over, it is assumed all the problems are worked out and all the questions are asked No observation is done following training to see if the skill is acquired or maintained Set up systematic evaluations of training/ revamp training method
Consequences in the environment Contingencies of Reinforcement Is there an observable effect to behavior? Are competing behaviors reinforced? Is there response cost/punishment? Is there feedback for the behavior? Intrinsic /extrinsic reinforcement?
Activity!
Submitting a Proposal Proposal must include: Scope of work Cost Time estimation
Summary Performance Management PM process similar to clinical consultation Pinpointing the Problem Determining Functional Variables Submit a Proposal
Additional Information
Questions/Comments
References Aubrey Daniels. (2013). Website www.aubreydaniels.com Bailey, J. S., & Burch, M. R. (2010) 25 Essential skills & strategies for the professional behavior analyst. Routledge. OMB Network.com Google Images