Job Instruction If the Worker hasn’t learned, the Instructor hasn’t taught.

 1 st Shift Value Stream Manager at CFP  Continuous Improvement Manager at CFP  Safety Coordinator and Front line Supervisor  Coach (High School) Soccer and Basketball  Prior to 2001 – Logging Contractor Kevin Paradis Columbia Forest Products Introduction & Background

A Supervisor is responsible for everything that happens or fails to happen appropriate to his or her level regarding Safety, Productivity, Delivery and Cost while enhancing employee Morale. Kevin Paradis Columbia Forest Products Supervisor’s Responsibilities Production Delivery Cost

 Anyone who directs the work of others. Definition of Supervisor  Knowledge of Work  Knowledge of Responsibilities  Skill in Leading  Skill in Improving Methods  Skill in Instruction

 Handed off to employees who are good at the job. Often times they are not supervisors.  Told how to do the job.  Shown how.  Given written directions.  Combination of methods above. Kevin Paradis Columbia Forest Products How are workers normally trained? Have you or who ever does your training ever had formal training on how to train? Who does the training in your organization?

 Do workers ever get hurt due to poor or lack of training?  TWI teaches to the positive. “Put hands here.”  What else can happen due to poor training. Kevin Paradis Columbia Forest Products Safety & Training Scrap / Rework Low Productivity Frustration Customer Complaints / Claims

1.Doesn’t Know 2.Can’t Do 3.Won’t Do 4.Doesn’t Care Kevin Paradis Columbia Forest Products Evaluating Performance TWI provides a tool called Job Relations. Job relations is used to address some of the situations. Today we will focus on #1. “Doesn’t Know”

 Developed early 1940s.  Why? December 7 th,  Need for industrial work leaped.  Young healthy men were called into military.  Huge industry demographic shift in industry.  Women  Immigrants  Unskilled/uneducated  Based on an 8 th grade level education. Kevin Paradis Columbia Forest Products TWI – Training Within Industry

 WWII ends.  US helps to rebuild Japan.  TWI utilized to train the Japanese in the rebuilding effort.  “Baby Boom” period: The US abandons TWI concepts.  Same period: Japan embraces concepts and further evolves to what we know as Lean today. Kevin Paradis Columbia Forest Products TWI – Training Within Industry

 Whose fault is it if the Learner failed using a telling alone approach?  Telling Alone Challenges  Most people don’t get it through telling alone.  Things seem complicated when listening to words.  We cannot always use the exact words.  Many operations are difficult to describe in words.  Difficult to know the right amount of information to give or if it is understood. Kevin Paradis Columbia Forest Products Training Strategies Telling Alone Demonstration

 Whose fault is it if the Learner failed using the showing alone approach?  Showing alone challenges.  Copying ones motions does not mean that the learner understands why it should be done in that manner.  Many motions are hard to copy.  Tricky points are missed.  The learner does not know what comes next.  It is often difficult to translate what one sees into what one should do. Kevin Paradis Columbia Forest Products Training Strategies Showing Alone Demonstration

 Instructor is late.  Rushed. Appropriate time not scheduled.  Forgotten or missed key points during the training.  Correct PPE, tools, supplies not ready.  Outside distractions. Kevin Paradis Columbia Forest Products Training Preparation What could go wrong?

Kevin Paradis Columbia Forest Products Job Instruction Training Timetable

1.Make a time table  Who to train  For which work  By what date 2.Jobs are broken down prior to training. (A note from you to you)  Important Steps  What you do  Key Points  How you do it  (Note: Safety factors are always Key Points)  Reasons  Why you do it that way (Each Key Point) Kevin Paradis Columbia Forest Products Job Instruction Preparation

3.Get Everything Ready  Equipment, tools, materials and whatever else is needed to aid instruction 4.Arrange the Worksite  In actual working conditions Kevin Paradis Columbia Forest Products Job Instruction Preparation

Training using Job Instruction 4 Step Method Kevin Paradis Columbia Forest Products Demonstration #3

1.Prepare the Worker  Put the person at ease  State the job  Find out what the person already knows  Get the person interested in learning the job  Place the person in the correct position 2.Present the Operation  Tell, Show, and Illustrate (Exaggerate) one important step at a time  Do it again stressing Key Points  Do it again stressing Reasons for each Key Point Kevin Paradis Columbia Forest Products Job Instruction Delivery

3.Try Out Performance  Have person do job and correct errors  Do again and explain Important Steps  Do again and explain Key Points  Do again and explain Reasons for Key Points  Do not continue until you know they know. 4.Follow Up  Put person on their own  Designate who person goes to for help  Check on person frequently  Encourage questions  Taper off extra coaching and close follow-up Kevin Paradis Columbia Forest Products Job Instruction Delivery

1.Take a piece of ordinary twisted lamp cord. 2.Hold it vertically with your left hand, between the thumb and first finger, 6 inches from the end. 3.Untwist the loose ends, forming a V. 4.Straighten the loose ends between the thumb and first finger of the right hand. 5.Hold the wire at the beginning of the V. 6.Take the right-hand loose end with the right hand, making a clock-wise loop, bringing the loose end across in front of the main strand. 7.See that this loop is about 1 inch in diameter and the stub protrudes to the left of the main strand about 2 inches. Hold the wire at the junction of the loop and the main strand. 8.Take the other loose end with your right hand. 9.Make a counter-clockwise loop. To make this loop, pull the loose end toward you, pass it underneath the stub, behind the main strand. 10.Pass the loose end through the right-hand loop, from back to front. 11.Hold the ends evenly between the thumb and first finger of the right hand. 12.Pull the knot taut. 13.Shape the know between the thumb and first finger of the left hand as it is pulled taut. Kevin Paradis Columbia Forest Products Telling: 200+ Words

Operation: Tying the Fire Underwriter’s Knot Parts: 10 pieces 2 wire twisted lamp cord Tools & Materials: None Important StepsKey PointsReasons 1. Untwist and straighten1. 6 inches1. Needed for next operation 2. Make right loop1. Front of main strand1. Knot will tie 3. Make left loop1.Pull forward 2.Under stub 3.Behind main strand 1.Easier 2.Knot will tie 3.Knot will tie 4. Put end through loop 5. Pull taut1.Ends even 2.Roll loops down 3.Firmly 1.Knot will be even 2.Knot in correct position 3.Knot will not move Kevin Paradis Columbia Forest Products Job Breakdown Tying the Fire Underwriter’s Knot The only appropriate location to make a breakdown is while you do the job. Creating breakdowns from you desk or memory will lead to missed key points.

 Less is more. Too much talking does not add value to the training. Exaggerate motions to help reduce words.  Use simple words and remain consistent. (Not the time for your thesaurus)  Limit number of Important Steps & Key Points. (> 6 Important Steps or > 3 Key Points) Consider breaking into 2 if breakdown gets too lengthy. Kevin Paradis Columbia Forest Products Effective Breakdowns A note form you to you.

Kevin Paradis Value Stream Manager Columbia Forest Products Presque Isle, Me (207) Ext 3821 Cell (207) Kevin Paradis Columbia Forest Products