Getting to Know the Food and Beverage Division Chapter 14, Section 1 Getting to Know the Food and Beverage Division

Food and Beverage Department Banquet and catering Culinary operations Stewarding Restaurant operations 14.1-1

Food and Beverage Operations Gourmet and specialty restaurants Coffee shops Lounges or dining rooms in which live music or shows are performed Room service Combined banquet and meeting room facilities

Food Service Position Restaurant server Banquet server Banquet setup person Bus person Kitchen steward Room service attendant 14.1-3

Restaurant Servers: Prepare for service. Greet guests. Take the order. Serve the order. Create a friendly atmosphere where guests can enjoy themselves. Closely monitor guests’ alcohol consumption. Complete service. Help co-workers as needed. 14..1-4

Banquet Servers: Prepare for service Inspect tables for cleanliness and proper setup. Greet guests. Serve food and beverages. Complete service. Break down function rooms and service areas. Keep a count of the number of guests served. Help take inventory. 14.1-5

Banquet Setup Employees: Set up function rooms according to banquet event orders and property policies. Clean and maintain all function rooms. Use, clean, and maintain department equipment. Handle audiovisual equipment for functions (at some lodging properties, an outside company handles this). Break down function rooms and service areas. 14.1-6

Bus Persons: Prepare tables for service. Prep side stations, condiments, and silverware. Bus soiled linens, dishes, glasses, and silverware from tables. Assist servers and guests to ensure total guest satisfaction. 14.1-7

Taking Food and Beverage Reservations Greet the guest warmly. Find out: Reservation name Preference for food or table Reservation date and time Number in the party Special requests Guest’s phone or room number Smoking or nonsmoking preference Repeat the information back to the guest. Thank the guest for calling. 14.1-8

Section 14.1 Quiz True/False: By enhancing the quality of a hotel in the eyes of the guest, a good food and beverage division can help justify higher average guestroom rates for that hotel. True/False: Sharing tips among a team of servers, bus persons, and banquet setup persons is good way to recognize the excellent service requires the efforts of all food and beverage employees True

Section 14.1 Quiz 3. Imagine that you are a food and beverage worker, and you perform a task that involves asking guest for their name, how many persons will be in their party, the date and time they would like to arrive, and whether they prefer a booth or a table, if both are available. Which of the following tasks are you performing? Taking restaurant reservation Taking a banquet reservation Taking a shuttle reservation Answer: a

Section 14.1 Quiz 4. Suppose you work in the food and beverage division of a hotel. One of your primary responsibilities is taking guest food and beverage orders and serving those orders to guest at their tables. What is your title? Bus person Banquet server Restaurant server Answer: c

Section 14.1 Quiz 5. What do banquet servers usually rely on for information about a banquet event and what needs to be done for that event? A GRS A BEO A POS Answer: b