PRO-NES Trial center Service outline ( Ver. 1) June 17, 2013 Fujitsu Systems West Limited Copyright 2013 FUJITSU SYSTEMS WEST LIMITED

2 About service Outline ■Trial center provides PRO-NES solution to the customer/prospect through internet. Fujitsu prepares dedicated PRO-NES touch and try environment to customer/prospect on IDC (Internet Data Center) and provides PRO-NES trough internet for trial purpose. Customer/Prospect Internet Cloud service infrastructure Trusted-Service Platform Virtual platform Provide PRO-NES from virtual platform environment PRO-NES solution ■Solution (PRO-NES demonstration system) Trial center provides limited function PRO-NES following the menu below. If you need more function out of basic menu, please inform us on your application. 1) Production server, Food, Chemical, Automobile (Production plan) and Sales system. 2) For the option software (Gant chart, QC or costing), we prepare on customer's request. ■Data We provide sample master data similar to the customer's products and series of transactions together with demonstration system. So customer goes into the demonstration just after service start. 2

3 The contents of service Documents 1) Trial center service user's manual ---- How to connect Trial center etc., 2) PRO-NES operation manual 3) Operation flow with screen ----Operation flow by Power point with button to take a look at PRO-NES screen. This ppt is provided from Trial center desktop. (!) Caution; Please discard 1) and 2) as secret information after trial service by responsibility of sales / partner sales. Service term Maximum 1 month. The extension will be chargeable. Please consult us at least 2 week before the original termination. Work flow Step 2 Environment set up Registration Set up PRO-NES Set fire-wall Step 3 Service start Start notice Delivery document Operation training by pre-SE Step 1 Application Understand and agree with service rules. Apply by or FAX Sign up NDA Step 4 Termination Termination notice Termination Discard documents Maximum 2 weeks 3

4 Requirements and conditions Requirements ■Internet access PC which is accessible to Internet is necessary. ■Recommended OS (!) Caution : We do not support Linux, MacOS or another OS other than above. OS Windows XP SP3 （ 32bit ） or above Data back up (condition) ■Data back up We do not back up or save data from trial environment. ■External data media We do not provide data import/export service using tape or other media. 4

5 SLA and other service condition SLA (SLA of cloud service platform) Contact Contact for technical support or Q/A of the service. to : Q/A response time is within one FWEST business day (except weekend, national holidays and year end/new year holidays) but best effort basis. №ItemSLARemarks 1Service time8:00-20:00 SST(Singapore Standard Time) Best effort basis and except routine/emergency maintenance. 2Routine maintenance Routine maintenance on business hour. Maintenance notice is within 2 days before by . Routine maintenance is 2-3 days, negotiable to adjust beforehand. 3Emergency maintenance 1 hour before notice on best effort basis, possible to stop at once. 4Recovery target from troubleNext business day 5 Trouble report of dedicated resource Next business day by . 7 Guarantee of data No guarantee, possible to lost data 6 Trouble report of sharing resource Next business day by . 5

6 Conditions and restrictions ■Internet environment 1) Global IP address This service designed only for the user who has fix Global IP address. This service only allows access from registered global IP address by firewall. So that if your IP address is variable, service does not allow your access after IP address is changed. In addition, to set your IP address to our firewall, your notice of IP address to us is mandatory. 2) Port TCP 3389 port ( RDP) must be open on your firewall and personal firewall on your PC, if any. This service is using remote desktop service, so that TCP 3389 port ( RDP) must be open between the client and our server on internet. Please note that your network does not allow TCP3389 open, then we cannot provide service to you. (Please check your network administrator about the restriction of external connection by RDP on firewall.) ■Recommended OS OS ： Windows XP SP3 (32bit) or above (!) we do not support the OS other than above, like (Linux/MacOS). ■PRO-NES license We provide one concurrent PRO-NES license to customer for trial service. ■Guarantee for data We do not guarantee or take responsibility about all or any part of the data which is registered onto this service by customer. We strongly recommend customer not to register data which contains secret information. 6

7 *1 Please send mail with application request message to address below. Mail: *2 NDA agreement is necessary on the 1 st service for each partner. *3 After service ready, trial center inform service start notice to Partner, sales and pre sales together with delivery of operation manuals. *4 Partner, sales and pre sales explains customer how to use PRO-NES using manual sent by trial center. Partner or salesPre salesTrial centerRemarksCustomer Service operational flow Agree and Accept Application contents Fill out application & submission Receiving Registration Start service notice*3 Start service Application sheet Trial service user's manual PRO-NES operation manual Explanation*4 Provide manual 1) From application to start service Explanation*4 Mail manual*3 Service ready NDA NDA *2 Agreement Prepare environment Receiving Maximum 2 weeks Get application sheet by *1 Application sheet Send application sheet 7

8 *5 After start service, center informs customer usage (access count and data count) to customer by e- mail. *6 If customer request extension, such request must be within 2 week before service stop by e- mail. mail: *7 Center inform stop service one week before and on the day of service stop to customer by . *8 After stop service, Partner/sales discard manuals with secret information discard procedure. Partner/SalesPre salesTrial centerRemarksCustomer Service operation flow Start service 2)Stop service and termination Stop service notice*7 Stop service Receiving and discard*8Return manuals Trial center user's manual PRO-NES operation manual Status notice*5 Extension request*6 Discard 8

9 *9 Question contact from customer is pre sales. *10 Question is sorted out by pre sales and send to the trial center by phone or e mail if the question is related. Mail *11 If server trouble happened at trial center then center informs such trouble to customer and pre sales by . Same procedure on recovery also. Partner /salesPre salesTrial centerRemarksCustomer Service operation flow Question 3) Q&A on trouble Receiving *9 Answer Server trouble Emergency notice*11 Recovery Recovery notice *11 Receiving Answer Question*10 9

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