1 1 Working Group Status RAGRAG June 08 Architecture & Framework Network Structure Systems & Processes Products Interconnect & Portfolio Broadband Line Access Point to Point Implementation & Migration Communications Contracts G A A A A R A A G

2 2 Network Structure RAG Status: Amber Key Issues Uncertainty surrounding BT multi line voice solutions to replace ISDN in the longer term Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (A) June Achievements 21 CN Deployment plan presented and discussed Briefing on Interconnect Self certification C21-NS-29 July Work plan Agree requirements for WVC/WBCC architecture design technical workshop. Resolve the MSAN to POSI mapping relationship issues raised by CP’s Continue work on Accessibility of Inventory datasets Briefing on recent decision for Ethernet swtich platform Status:

3 3 Systems & Processes (S&P) RAG Status Green Key Issues (For Discussion) Issues discharged from here to the relevant WG, ie I&M WG in most cases. Key Milestones June 2008 Achievements S&P (now including 21C Customer Experience (21C CE)): Main activity in this period was to report back on key areas of customer impacting progress from our CE programme. The report includes a detailed report back on the issues and requirements raised at the January 21C CE event. A bilateral customer review of the 21CN order portal was held on the 25 th June. Further ones can be arranged at customer request. The new online BTW customer has been updated and formally launched. It now has over 60 users from major and smaller CPs alike.. Feedback on this at the web call arranged for the 1 st July and via the feedback button would be usefulhttp:// NICC B2B: The T2R XML (generic) schema standard has been approved for publication The L2C standard and user story requirements have been approved for publication The location and address identification principles document has been sent for review Two NICC B2B meetings were held in this period to progress the work programme for 2008 and review progress on L2C and T2R standards & schema. The work programme has now been agreed and dates for meetings are starting to be set up for the highest priority industry issues as follows: Meetings: 1. Complete work on L2C standards and T2R generic schema.23 rd June 2. Priority work items for 2008: –Location/Address matching 23 rd June –Appointing/Arranging access: 12 th June & 23 rd June –Service Inventory & Catalogue9 th July –Billing high volume/calls workshop21 st July –For other items and further details see NICC B2B review pageNICC B2B review page 3.Continue work on international standards alignment with TNF, OBF, ITU, etc All CPs are encouraged to comment and contribute to the work. Please contact for more information or visit the niccb2b.org.uk web site July 2008 Work plan S&P WG/21CCE: The next in a series of 21C CE events will be help on the 18 th July to review our product roadmaps and the product introduction process from concept-to-market (C2M) A web call on the customer roadmap has been arranged for the 1 st July. Further S&P and 21CCE meetings will arranged as required and at customer request Details of NICC B2B meetings listed above can be found on niccb2b.org.uk web site.niccb2b.org.uk The S&P WG would continue to provide support to I&M WG on operational support systems issues as DSP progresses and product WGs as required. Status: Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

4 4 Interconnect & Portfolio RAG Status Amber Key Issues (For Discussion) RAG status now Amber SVLAN indicative pricing still awaited Key Milestones June Achievements Revise testing for NGNCC Interoperability NGN CC Billing Guide Reviewed July Work plan Provide indicative SVLAN and conversion pricing Continue with NGN CC Interoperability development Progress NGN CC / MSIL trial preparations - subsequently deferred until September due to CP request not to start until minimum 12 months before launch Progress discussions on NGN CC contracts Close VIC Consultation Define technical and commercial traffic for test enviromentin NGNCC Update Billing guide as per discussion at IPWG Status: Time (A)Quality (G) Customer Sat. (A) Information (A) Cost (G)

5 5 Line Access RAG Status: Amber Key Issues Further work is required in NICC to support VLA phase 2. Industry are concerned that the publication of NICC standards may be on the critical path due to CP resources issues Time (A ) Cost (A)Quality (A) Customer Satisfaction (A) Key Milestones: Information (A) June Achievements 21 CN Deployment plan presented WBCC/WVC presented Ownership of WVC agreed Further update on WBCC product development and project plans Technology trial of WBCC discussed July Work plan Technical and Commercial workshop on WBCC/WVCC Briefing paper on IP Multi Line Voice Re issue the industry Con doc on ISDN requirements MSIL issues to be resolved Pathfinder presentation Status:

6 6 Point to Point as of 23 rd June 08 RAG Status Red Key Issues (For Discussion) Industry disappointed that Openreach did not undertake a fuller consultation on Orchid, but have noted the recent changes to engagement being introduced Exchange Openings and Closures. updates now 2 month late, a is forum is planned and output will be fed back Concerns over lack of industry engagement in responding to 10G MSIL variations needed, Delays in incorporating MSIL resilience recommendations into a product response implications has been running for over 2 months There is a potential dispute between BT and CPs over what constitutes mutual interconnect and this has implications on space allocation Key Milestones May /juneAchievements Initiated TDM exerts group May WG held with 5 CPs in attendance Reengaged with group property to resolve escalation Time (R)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A) July Work plan Next meeting set for 23 rd June continue TDM progress and tie in with Openreach TDM workshop Report back on MSIL inter-product meeting Report back on exchange management meeting

7 7 Broadband RAG Status: Amber Key Issues IPSC Launch Pricing (not due until notification at beginning of July) Confirmed date for WBMC consuming IPSC DDQ & Real-time elements of WBC Indicative Launch pricing WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting – DDQ requirements capture workshop held on 26 th June and a number of follow-up sessions planned to tackle key requirements/concerns Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (A) June Achievements IPstream Sunsetting CONDOC has delivered 11 formal responses so far, with 3 CP bi-laterals also completed. SDSL ‘Requirements Capture’ CONDOC has 5 formal responses for far, with a couple more expected. WBMC Roadmap Priorities briefing has also generated 5 responses so far DDQ Workshop completed on 26 th June with good attendance from CPs and positive feedback on structure/style of meeting. July Work plan Next Working Group is to be held on 1st July and will include: IPSC Launch Pricing/Ts&Cs WBCC/WVC Update CONDOC feedback and next steps Update on Datasets Conclude the IPstream Sunsetting and SDSL CONDOCs Start WBC Closure Consultation Issue next Datastream Sunsetting CONDOC Content Connect engagement and review of proposed commercial/technical models Status:

8 8 Implementation & Migration (&CT) RAG Status Amber Key Issues (for discussion) 1.Further clarity is required on post Pathfinder 1 timeframes, migration dates and methodologies that relate to CPs and end customers. 2.Further clarity is required on ISDN timeframes, migration dates and methodologies that relate to CPs and end customers. 3. Tactical solution outlined for PF Pre migration Scheduling unworkable for both CPs and BT. Solution required for national migration (including ISDN) and PF1. 4. Fit for purpose MCC portal, or contingency, in place for start of PF migration. Key Milestones May Achievements Confirmed Operational Readiness process to feed into the BT go/no go for Pathfinder 1 Secured engagement and programme of bi-laterals to support customer migration journeys Phase II - network and service interoperability trials workshop held 3 rd June CP feedback on Pathfinder recommendations, as well as those of the programme fed into BT decision-making process June/July Work plan Publish definitions & Roadmaps for ISDN trialling & Pathfinder activity (C21-IM-013 ) in support of 21CN Deployment Plan & BT/CP discussions to date Continue with the bi laterals for the migration journeys to feed into BT design CPE risk mitigation communications plan Review the Pre migration scheduling consultation and extend timescales for further feedback loop. Produce and agree action plan. Update and re communicate Migration portal capability roadmap with supporting actions and engagement Time (A)Cost (G)Quality (G) Customer Satisfaction (G) Status: Information (A)

9 9 CriterionBTW action to move to green Status Actions for CPs Network & Service Testing Complete stability and service regression testing Schedule time at BT Test facility as required from 14 th June Migration Processes Schedule Migration Customer Experience run through as a reminder for CPs Ensure appropriate personnel attend reminder webinar and any processes implemented BT to determine how Bedlinog & Wick will be notified through the MCC portal Provide further feedback loops on C21-IM-032 pre- migration schedule closure document Review feedback on pre-migration schedule consultation C21-IM CN Flag available (included in RS800) Comms plan to communicate activity to use 21CN voice flag Emergency and critical process review with CPs Ensure appropriate personnel attend E & C w’shop on 20 th May Confirm regression process & SLAs Business continuity BT Compliance statement against Industry Business Continuity Requirements reviewed and accepted by TIEPF Green on Go/No-Go calls End User comms Approach to be confirmed on comms specific to Bedlinog & Wick end users and any lines proactively groomed as a result of CPE compatibility issues Approach to Wick and Bedlinog agreed CPE Compatibility Mitigation based on BT engagement with CPE Industry Associations directly [underway] BT/CP workshop to agree mitigation plan [18/4] CP Communications to support mitigation plan Use the communications provided and brief their customer facing teams on CPE compatibility plans, risks and processes Pathfinder 1: Operational Readiness (19/6/08)

10 Interconnect Route Migration (DLE offload via VICs) Review The round of VIC bi-lateral meetings have now been completed, and CP’s are now a great deal happier with the explanations given 3 CPs actively involved in analysis of CMRs indicate improving situation and now starting to use them as operational tool for managing capacity Completion of T3a activity by final CPs will give final validation that all green elements can be moved to blue for complete. Completion still on hold as of Update: 13/06/08 StatusElement Description Update/Next Steps Admin PhaseNo o/S issues noted Preparation Phase No o/S issues noted Transfer Phase T1& T2 transfers complete. T3a/b & 4 commenced with all CPs signed up for 3a Post Transfer Phase Action: CMRs to be analysed, reviewed and fixes applied. BAU VIC Product Billing accuracy – circuits and usage is now key issue

11 Migration Communications RAG status: Green June 08 achievements Webcalls – Invitations issued for webcall on BTW’s Customer Roadmap to be held 1 st July. Positive responses which have increased log in requests for the Roadmap. Programme of next webcalls being planned. Other information: Communications working group have agreed that no communications will be sent for Wick and Bedlinog migrations. Communications will commence from Nelson onwards, however, the working group have to agree what the communication should look like as a blanket door drop is not an option due to customers being groomed out. Several options will be discussed at the next working group. Corporate communications: White labelled pack for use by CPs for the corporate customers should be issued shortly. Other: Working group informed of descope (not closure) of Carlson activities during voluntary migration period (eg call centre will be IVR rather than manned. Website will continue to be maintained.) Once planned migration restarts activities will be resumed. A customer friendly communications pack on the DSP for CPs to use within their own companies is being developed by Joe Kelly. Issues/concerns: 1)Time status remains at amber status until Pathfinder plans are finalised – which are expected very shortly. July 08 work plan 1 st July – webcall on BTW’s Customer Roadmap 4 th July – Communications working group (key areas will be Pathfinder and communication for Nelson etc). Reseller communications experts group will take place in July – date has been changed, new date TBC Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G)

12 Contracts (MSA) as of 18 th June 08 RAG Status Amber Key Issues (For Discussion) Progress made but require evidence on product launch process giving timely contractual documentation for next set of product launches Key Milestones May/June Achievements Reviewed (with notable agreements) further round of industry and BT comments and proposed amendments on the MSA general terms Have initiated contract review guidelines Have had industry call with MSIL product manager to review service specific comments Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A) July Work plan Next meeting set for 10th July to finalise round of comments prior to formal MSIL MSA contract review Initiate formal MSA MSIL review Gain internal sign off for eventual external publication of a MSA strategy document

13 WG Issues & RAGs Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help. The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert. Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below. Indicator/StatusRedAmberGreen Time Agreed key milestone date cannot be met Agreed key milestone date in jeopardy All milestones on track Cost (resource) WG failing due to lack of resource WG requires extra resourceNo additional resource required for WG Quality WG failing against Key Processes Indicators (KPIs) WG KPIs in jeopardyAll KPIs on track Customer Sat. Overall customer satisfaction rated as poor Overall customer satisfaction rated as average Overall customer satisfaction rated as good Information Content not agreed causing critical delays Content agreed but delivery date not agreed Required content (to be) delivered to time