1. 1 1 Working Group Status RAGRAG Sep 08 Architecture & Framework Network Structure Systems & Processes Products Interconnect & Portfolio Broadband Line Access Point to Point Implementation & Migration Communications Contracts G A A A R G G G G

2. 2 2 Network Structure RAG Status: Green Key Issues Uncertainty surrounding BT multi line voice solutions to replace ISDN in the longer term Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (G) September Achievements WVC technical workshop completed with 11 CP represented WVC condoc issued and 9 responses with 2 more promised. October Work plan Complete work on communication of Inventory datasets Progress work on Destination Groups and Numbering Plans Move group into new C21 Structure Formally close group Compile a list of actions/issues to take to the Portfolio group as part of the new structure Status:

3. 3 3 Systems & Processes (S&P) RAG Status Green Key Issues (For Discussion) Issues discharged from here to the relevant WG, ie I&M WG in most cases. Key Milestones Aug/Sept 2008 Achievements S&P (now including 21C Customer Experience (21C CE)): The main activity this period was progressing the key customer impacting areas of our CE programme. Please see the CE reports available @ http://www.btwholesale.com/21CCE for more details, to raise issues or make comments.http://www.btwholesale.com/21CCE Web calls and expert groups run in the period by S&P WG, some jointly with NICC B2B, covered billing, service catalogue and inventory, address and appointing. See the 21C CE web site for more details.21C CE NICC B2B: Standards & Best practice The Address & Location Identification principles paper has been approved for publication. Work on Appointing and Access is held up due to a lack of process architecture and design resource. Five NICC B2B meetings, including a half year review, were held in this period to progress the work programme for 2008 based on highest priority industry issues reported by CPs who attend the meetings. All CPs are encouraged to comment and contribute to the work. Please contact graham.crane@bt.com for more information or visit the www.niccb2b.org.uk web site graham.crane@bt.comniccb2b.org.uk Sept/Oct 2008 Work plan S&P WG/21CCE: The next in a series of 21C CE events will be arranged once a review of the programme is complete. These will kick off with information sharing web calls followed up with experts groups where required. A web call has been set up on 9 th October for (high volume) call conveyance billing and, following a web call on the 11 th September, a meeting has been arranged on the 7 th October to cover billing for the other products, broadband, circuits, etc. Details of future NICC B2B meetings to progress billing and service catalogue and inventory can be found on niccb2b.org.uk web site.niccb2b.org.uk The S&P WG would continue to provide support to I&M WG on operational support systems issues as DSP progresses and product WGs as required. Status: Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

4. 4 4 Interconnect & Portfolio RAG Status Amber Key Issues (For Discussion) Awaiting further information on BT’s Voice Strategy with regard to the use of a 2 nd Call Server and any implications for NGN CC. Key Milestones September Achievements I&PWG 10 TH Sept – Confirmation that Extension SVLANS will be developed if there is CP demand NGN CC Interoperability meeting 10 th Sept –Review of FOA test manual NGN CC Contracts meeting – 17 th Sept –Review of Annex A and SVLAN schedule NGN CC Billing Experts Audio 25 th Sept October Work plan NGN CC Interoperability meeting – 22 nd Oct NGN CC contracts meeting – Date TBC Agree new working group structure for implementation in Nov. Status: Time (A)Quality (G) Customer Sat. (A) Information (A) Cost (G)

5. 5 5 Broadband RAG Status: Amber Key Issues Committed launch date for WBMC consuming IPSC DDQ & Real-time elements of WBC Indicative Launch pricing WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (A) September Achievements BBWG held on 25 th September – covered updates on FTTx, WCC, WBC Roadmap and WBMC consuming IPSC New commercial offer launched for new IPstream Centrals to assist CPs with ongoing 20C capacity requirements whilst availability of IPSC via WBMC is being developed. New attendees at WG and the proposed restructure of Consult21 should help to address more of the broad requirements that CPs have in the Broadband space. Shared feedback to MSIL Resilience Briefing and have proposed to take discussions forward through a more focused workshop with interested CPs, looking at the end-to-end requirements for resilience of WBC, IPSC and WBMC. October/November Work plan The restructure is likely to mean that the BBWG will not continue in it’s current format. Intending to hold a 6 weekly update call starting early in November to allow CPs to keep in touch with progress and developments across the BB portfolio. Planning a series of expert workshops to start focus on some specific areas of requirement, including resilience, Voice/Real Time requirements, WCC commercial models/technical approaches and FTTx/Superfast Broadband. Will be holding a QoS webinar to assist CPs with further/continued understanding of what WBC offers and how this can be utilised to support multiple applications. Draft and issue the consultation closure documents for IPstream Sunsetting and SDSL Market Analysis consultations. Issue next Datastream Sunsetting CONDOC Status:

6. 6 6 Line Access RAG Status: Green Key Issues Time (A ) Cost (G)Quality (G) Customer Satisfaction (G) Key Milestones: Information (G) Sept Achievements WBCC/WVC Condoc issued and 10 responses to date WBCC/WVC technical workshop held with 11 CP in attendance Further update on WBCC product development and project plans Technology trial of WBCC discussed Oct Work plan Summary of responses to WBCC/WVCC condoc Briefing paper on IP Multi Line Voice MSIL issues to be identified and resolved Implement new C21 structure and agree plans Status:

7. 7 7 Point to Point as of 23 rd September 08 RAG Status Red Key Issues (For Discussion) Exchange Openings and Closures. workshop held 14 th August, with cross BT LoBs in attendance, good progress being made There is a potential dispute between BT and CPs over what constitutes mutual interconnect and this has implications on space allocation, BTW and Openreach RAD now engaged TDM fease for 21CN PPCs based on EOO not EOI, regulatory position and product impact needs to be clarified. Key Milestones August Achievements Continued TDM exerts group with successful meeting in early September September WG held with 3 CP in attendance 10G MSIL now launched (IBH/APH variants) with final testing of key processes substantially complete with no major outstanding issues Progress made on exchange management via group portfolio forum (gaining lock in with LoBs Time (R)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G) September Work plan Next meeting set for 23 rd October as an audio following the TDM experts meeting Conclude TDM (2Mbit/s) feasibility progress, initiate sub 2Mbit feasibility work Resolve final exchange management questions

8. 8 8 Implementation & Migration (&CT) RAG Status Amber Key Issues (for discussion) 1.Further clarity is required on ISDN timeframes, migration dates and methodologies that relate to CPs and end customers 2.Pre-migration scheduling solution required for national migration including grooming & ISDN 3.Fit for purpose MCC portal and handbook in place for start of PF migration. 4.Further clarity of the detail that will be included in the MDS Key Milestones August Achievements Completed further small migrations in Wick during August and continued the learning review Hosted visit to the MCC on Sept 16 th for war gaming of migrations and regressions Clarified the BAU fault handling process, inc where and when Line regression process in applicable Clarified Pathfinder+ inc the remainder or the original Pathfinder scope Completed the evaluation process to underpin longer term solution for TCP fit for National Migration Sept/Oct Work plan Complete the evaluation process to underpin longer term solution for Grooming as well as ISDN Pre migration activity Update pathfinder definitions document for Pathfinder activity (C21-IM- 013) in support of 21CN Deployment Plan & BT/CP discussions to date Operational readiness war gaming Review the CP hand book and document the operational readiness war gaming Statement to confirm the understanding of the MDS and provide a feedback loop Time (A)Cost (G) Quality (G) Customer Satisfaction (G) Status: Information (A)

9. 9 9 CriterionBTW actions taken to move to green Status Actions for CPs Network & Service Testing complete stability and service regression testingSchedule time at BT Test facility as required. Migration Processes Host MCC interactive sessionEnsure appropriate personnel attend workshop Flag available (included in RS800)Complete systems development activity to use 21CN voice flag Pre-migration schedule published (PSTN TCP fit agreed – ISDN2&30 ongoing – post Nelson) Use pre-migration schedule to brief end users on outages Complete MCC Portal demonstrations 21CNwebinar/operational readiness wargames & any processes implemented Emergency and critical process review with CPs Confirm regression process & SLAs Business continuity BT Compliance statement against Industry Business Continuity Requirements reviewed and accepted by TIEPF None End User comms Refresh lists for direct mailing. Update switched on information Review Impact matrix Input at comms working group as appropriate. CPE Compatibility Mitigation based on BT engagement with CPE Industry Associations directly [underway] BT/CP workshop to agree mitigation plan [18/4] CP Communications to support mitigation plan Use the communications provided and brief their customer facing teams on CPE compatibility plans, risks and processes Pathfinder 1: Operational Readiness (for Nelson ) 18.09.08

10. 10 Interconnect Route Migration (DLE offload via VICs) Review BT has completed formal VIC Consultation closure process through IPWG – no objections CMRs are now available to CPs through the DEDs system on a weekly basis Good feedback from CPs that transfer process now operating smoothly Completion of T3a activity by all CPs will give final validation that all green elements can be moved to blue for complete Progressing early visibility of DLE Offload schedule (6-12 months) to facilitate early start to the programme Update: 16/09/08 StatusElement Description Update/Next Steps Admin PhaseNo o/S issues noted Preparation Phase No o/S issues noted Transfer Phase T1& T2 transfers complete. T3a/b all CPs signed up for 3a, awaiting further cooperation from two CPs to complete T3a migrations Post Transfer Phase Action: CMRs to be analysed, reviewed and fixes applied. BAU VIC Product Billing accuracy for VIC circuits and usage is now key issue

11. 11 Migration Communications RAG status: Green September 08 achievements Switched-on information: Switched-on materials (door drop and visuals and other useful material) have been reviewed and updated. Communications will commence from Nelson onwards. Switched-on website has been refreshed. Corporate communications: The corporate communications material is now issued, the pack contains: - Presentation. - Brochure – in PDF, in switched-on corporate branding template. - Memo – for IT directors (or equivalent role) to use internally - Q&A pack – which provides a level of technical detail Resellers – there are currently 470 reseller contacts on the database. - Reseller newsletter issued. Webcalls – first quarterly webcall invitation has been issued – to be held on 17 th October General – DSP update given at both September main Communications working group and reseller experts group October 08 work plan 3 rd October – main Communications working group scheduled. 17 th October – first quarterly webcall to be held Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G)

12. 12 Contracts (MSA) as of 9 th September 08 RAG Status Green Key Issues (For Discussion) Progress made but require evidence on product launch process giving timely contractual documentation for next set of product launches Key Milestones August/September Achievements Continued to work through formal review. Have initiated review for WBC Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A) September/October Work plan Execute engagement calendar for formal review using agreed review guidelines Further follow up between industry & MSIL product manager to conclude service specific comments

13. 13 WG Issues & RAGs Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help. The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert. Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below. Indicator/StatusRedAmberGreen Time Agreed key milestone date cannot be met Agreed key milestone date in jeopardy All milestones on track Cost (resource) WG failing due to lack of resource WG requires extra resourceNo additional resource required for WG Quality WG failing against Key Processes Indicators (KPIs) WG KPIs in jeopardyAll KPIs on track Customer Sat. Overall customer satisfaction rated as poor Overall customer satisfaction rated as average Overall customer satisfaction rated as good Information Content not agreed causing critical delays Content agreed but delivery date not agreed Required content (to be) delivered to time