1. Consult21 Steering Board Working Group Status RAGRAG Dec 07 / Jan 08 Architecture & Framework  Network Structure  Systems & Processes Products  Interconnect & Portfolio  Broadband  Line Access  Point to Point Implementation & Migration Communications Contracts G A R G R R A A A

2. Consult21 Steering Board Network Structure RAG Status RED Key Issues Voice Strategy review has effected Blended rates for SVLAN. VLC planning rules and architecture NDA agreements on who CP’s contact in BT regarding network inventory dataset Key Milestones Dec/Jan Achievements MSIL Resilience Condoc C21-NS-016 issued, with 4 CP responses. Closure document, C21-NS-027 reviewed. Voice Strategy session held with CP response. A further release of the Network Inventory issued. Good progress being made on providing security and a workable process for CP’s to obtain datasets. Calendar dates for further meetings have been agreed for the remainder of the year. Time (R)Cost (G)Quality (G) Customer Sat. (R) Status: Information (R) Jan/Feb / Work plan Network inventory - Provide new release of the network inventory and easier access to dataset Review the requirements of NSWG Define the VLC interface spec ie SIP/MX SIP/MW & ND1619 Review capabilities of the Innovation Platform Derive requirements for VLA phase2 for NICC activities

3. Consult21 Steering Board Systems & Processes RAG Status Green Key Issues (For Discussion) Issues discharged from here to the relevant WG, ie I&M WG in most cases. Key Milestones Dec/Jan Achievements A joint S&P WG and NICC B2B meeting was held on the 18th December. We discussed the future of the group and agreed it would be dependent on the outcome of the 21C customer experience event and the systems interface roadmap web call being held in January. The web call to discuss BT Wholesale’s systems interface roadmap was held on the 16 th January. It was very successful with 40 people from 15 organisations joining. 60% said they would like to be involved in developing the roadmap and reviewing its contents. NICC B2B progress includes:  L2C Standard: The development process and milestones have been agreed with new team member and consequently the project is now set green again. March is now the target for completion of development phase.  T2R: Standard published and development of generic schema is on target  Documentation: 11 standards, best practice, guideline documents that represent NICC B2B’s first year’s work now formally agreed and available from NICC web site  International standards: Work to align with international standards going ahead as follows: ITU - alignment complete; TMF – waiting for response; & OBF – agreed to help  Work stack review: we plan to review progress and priorities for the 2008 work stack on 30 th January and would encourage all CPs to be represented. Please contact graham.crane@bt.com for more information or visit the NICC B2B web site @ niccb2b.org.uk graham.crane@bt.comNICC B2B niccb2b.org.uk Jan/Feb Work plan The next S&P WG meeting will be arranged shortly to discuss the BTW systems roadmap. The S&P WG would continue to provide support to I&M WG on operational support systems issues as DSP progresses and product WGs as required. NICC B2B will hold its review on 30 th January and continue the L2C analysis phase and set up review meetings as required. Status: Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

4. Consult21 Steering Board Interconnect & Portfolio RAG Status Red Key Issues RAG status overall now Red due to the lack of SVLAN and conversion indicative pricing, Concern on DSP impact on NGN CC. Key Milestones Dec/Jan Achievements NGN CC Interoperability discussions continued with CP’s Interoperability Validation testing (IVT) Test Specification agreed. Detailed discussion held with CP’s on NGN FOA0 testing phase Jan/Feb Work plan Continue with NGN CC Interoperability Progress NGN CC / MSIL trials Contracts for NGN CC Status: Time (R)Cost (G)Quality (G) Customer Sat. (R) Information (R)

5. Consult21 Steering Board Broadband RAG Status: Red Key Issues CPs still await DDQ & Assured Rate elements of WBC pricing and Indicative Launch pricing for WBMC to allow CPs them to prepare business cases/make supplier and product decisions for 2008 onwards  WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting Time (R ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (R) January Achievements BBWG held on 23 rd January covering: IPstream Connect pricing & re-engineering process/testing plans WBC – Sell-through model, pricing (minus DDQ, Assured Rate and real time QoS), trial approach and customer experience CP view of principles for IPstream sun setting (ahead of formal consultation) Bell Wire problem – update on I-plates WBMC Update Weekly calls continue with WBC Triallists WBC Rollout plan inc WBC interconnect nodes availability schedule published (until March 2009) Review of Industry SoR for WMBCC & overview of Industry Condoc – C21-LA-009 (on CP voice requirements) February Work plan next Working Group is to be held on 13 rd February: ADSL2 availability checker CPE & ADSL2+ Consultation closure – WBC FTTP & DDQ Bi-laterals on IPstream & Datastream sun setting

6. Consult21 Steering Board Point to Point RAG Status Amber Key Issues Industry still require a fuller consultation on Openreach ORCHID product. Openreach have issued indicative prices and plan to increase product collateral shortly. Openreach are progressing with their re-examination of their product launch processes including how to engage with industry. This will be managed via a third party and is reported on at the Steering Board. Exchange Openings and Closures. Industry require a much more extensive report on BT’s processes for timely communications with CPs of exchange openings, closures and changes in network roles. Note: agreed with BT Group Property to have a joint session to revisit existing closure process Industry await Openreach input on the future of TDM products to align with the TDM Condoc Time (G)Cost (G)Quality (G) Customer Satisfaction (G ) Status: Key Milestones Dec/Jan Achievements The Working Group meeting was held on 14 th January 2008, attended 6 CPs plus Openreach, BT Design and BTW. Key issues covered at the WG were: Openreach Update, TDM Condoc, MSIL (1G trial progress & 10G options) and exchange management. Initial responses to TDM condoc issued on 21 st Dec 07 MSIL contract documentation for 1G IBH, ISH and APH notified on 24 th Dec 07 Jan/Feb Work Plan The next P2P WG meetings will be held on 22 nd Feb 08 and 19 th March 08 TDM Condoc - final responses document to be issued by end Jan 08 Continue Openreach TDM bilaterals with CPs, coordinate with BT Group on approach and outcome. Look at exchange management scenarios to tune opening/closing process Information (A)

7. Consult21 Steering Board Implementation & Migration (&CT) RAG Status Amber Key Issues (for discussion) 1.Availability of Pathfinder schedule/plan, national migration schedule and clarity on the BT 21CN implementation strategy [information @ red reflects this concern] 2.Lack of clarity on dates/timeframes for migration/implementation activity is affecting CPs ability to plan for implementation/migration and keep motivation and focus within their organisations. 3.Deployment Strategy Plan seen as fundamental shift in policy on new/existing products, which impacts on CP investment plans. Key Milestones Dec/Jan Achievements Launched Deployment Strategy Plan multilateral engagement. Pre-migration scheduling consultation concluded (C21-IM- 030 refers) all feedback reviewed and requirements formally with project team Launched re-scoped weekly Pathfinder Review calls, including operational readiness updates. Jan/Feb Work plan Continue Deployment Strategy Plan consultations. Issue the Bedlinog In Life learning closure report and review with industry. Develop an outcome based plan further in-life learning/end user feedback processes to support Pathfinder activity Final review of WG comms action plan with CPs. Complete development of migration customer experience scenarios (network features and incident comms) Conclude ISDN Testing consultation inc scheduled workshops Integrate WBC implementation work into IMWG work stack Time (A)Cost (G)Quality (G) Customer Satisfaction (G) Status: Information (R)

8. Consult21 Steering Board PSTN Migration (Wick & Bedlinog re- migrations) CP Issues/FeedbackBTW actions: 1.Product Regression Testing completed in NAL & FOA environment 2.Successful completion of stability run in NAL & FOA 3.Cold Standby in place to supplement existing mitigation responses for call server See weekly Pathfinder POTS report for detailed status Update: 17/01/08 RAG Status: Amber Wick & Bedlinog re-migration tbc

9. Consult21 Steering Board PSTN Migration – Phase 2 Update: 17/01/08 RAG Status: Red (see commentary) CP Issues/FeedbackBTW actions: CP Visible 21CN v 20CN flag for linesChange request accepted; confirmation from Openreach that CR included in RS800 (delivery Mar 08) CPs do not believe that BTWs migration solution addresses the higher expectations and complexity of managing business and emergency/critical service providers through 21CN migration:  Out of hours activity for pre-migration activities  PEW – CPs would like to know the hour of the outage on a per line basis  Minimised outages/network freezes Schedule for pre migration activity agreed in principle as well as out of hours for all intrusive pre-migration work. Consultation, C21-IM-030, now closed and discussions kicked off on 17 th January to be progressed. Design & availability of Migration portal and xml for pre-migration scheduling Awaiting outcome of previous action. Replacement of email based PEW process for voice through the migration portal and xml. Currently outside scope of published BT road map. Confirmation of the timeframes for reversion to legacy of lines with critical incompatible CPE Tactical fix in place for Pathfinder only

10. Consult21 Steering Board Broadband RAG Status CP Issues/FeedbackBTW actions:  The unavailability of WBC launch pricing  Quota allocations per WBC enabled exchange, i.e. how will BTW decide how to "divvy up“ daily migration capability?  Allocation of spare capacity at these exchanges  Unavailability of an automated, volume migration process at 30th April.  WBC Customer Trial is in delay until at least 21st Jan  This has been delayed but is expected on 23 rd Jan.  By forecast exchange vols; market share; or exchange system size. Decision due next week.  How will this be communicated to the CPs? Is it on a first come first served basis or quota driven?  Options beyond re-jumpering (day1) will not be available until 3-6 months after launch.  Service Trial success criteria still to be met. Update: 15/01/08 RAG Status: Amber (subject to dependency milestones being achieved)

11. Consult21 Steering Board Line Access RAG Status: Amber Key Issues Industry eagerly awaits Indicative Pricing for both VLA and WBCC Further work is required in NICC to support VLA phase 2. Industry are concerned that the publication of NICC standards may be on the critical path due to BT resource The 21CN Deployment Strategy Plan Update has raised a number of issues on the future of Voice and ISDN.. Responses required to the Industry Condoc, then an SOR to BT Group covering a number of key issues on the future of voice and broadband products; Industry seeking confirmation that baseband will continue to be part of BT portfolio Status: Key Milestones Dec/Jan Achievements The Line Access Working Group met on 22 Jan 2008 with 25 people representing 9 CPs plus BT Design, BT Wholesale and Openreach. Topics covered were: 21CN Deployment Strategy Plan Update VLA and WBCC product development and project plans; Condoc on Industry requirements for 21CN Meeting dates agreed for remainder of year January/February Work plan The next meetings are to be held on 21 st February 2008..Industry issued a Condoc via the Consult21 process (LA- 009) on 21CN Access Products with responses due in January 2008 Owen Gardner has now taken over as the Buddy for Line Access. Industry to progress ISDN requirements within 21CN. Time (A)Cost (A)Quality (A) Customer Sat. (A) Information (A)

12. Consult21 Steering Board Interconnect Route Migration Review Capacity distributed mid November SPOC in CTC for CMR issues T3a programme almost complete bar some renegotiated dates BT has announced that the principles on which it was planning/prioritising its 21CN implementation activity in 2008/early 2009 will no longer be network engineering driven but rather centred round the implementation of new services and that the proposed CP migrations from the DLE layer to the NGS's will instead now be determined by the Communication Providers themselves. Further discussion to assess the impact of this strategy is due at the next Prov Experts meeting on 18 th January. Assessing billing for BAU VIC VIC Product CMRs to be analysed, reviewed and fixes applied. Post Transfer Phase All T1 circuits now complete. T2 circuits now complete T3 commenced Transfer Phase VCONN reports being improved Preparation Phase No O/S issues Admin Phase Key actions/Next Steps Element Description

13. Consult21 Steering Board Migration Communications RAG status: Green Key issues 1 ) how to reach non-engaged CPs. 2) Perceived lack of clarity on migration strategies. 3) Time status changed to amber as CPs have frozen their own comms depending Voice Strategy outcome January 08 achievements / February 08 plans Webcalls – BTW’s system & process roadmap webcall – held 16 th January - 44 web connections, 41 by audio An overview of WBCC product development and agile working – planned for 5th February – invite sent Corporate communications - several corporate communications experts group have been held. Agreement reached to proceed with vertical and horizontal sectors. A further call to progress/define the work required is being held 23 rd January 08. Broadband communications – a series of communications to help CPs with broadband communication are planned – a white paper/briefing on WBC, schedules and breifing note to explain previous strategy versus new strategy. Aim is to issue these prior to Christmas. Further communications will also follow (see below in planned work) End of January/February 08 work plan WBCC product development and agile working webcall to take place 5 th February. A separate Broadband communications experts meeting will take place on 31st January to ensure CPs have sufficient comms for their own communications on the new broadband strategy, speeds and exchange footprint etc. Another corporate communications experts meeting will be planned to progress the corporate communications piece. Next working group planned for 8th February. Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G)

14. Consult21 Steering Board Migration communications – reseller communications RAG status: Green Key information: 1) Perceived lack of clarity on migration strategies. Michael Eagle reported a perceived disenchantment due to lack of uncertainty & information on the programme 2) Time status changed to amber as CPs have frozen their own comms depending Voice Strategy outcome January 08 achievements / February 08 plan Webcalls – see details on first slide for webcalls held/planned. E-newsletter – there are currently 457 people registered on the reseller database to receive future newsletters, invites etc Measurement of reseller communication campaign effectiveness – Questions developed and the three groups for surveying are decided (those on the reseller database who attended one of the events, those on the reseller database who did not attended one of the events and those on the Miles Publishing database. However the timing of the survey is currently being reviewed. End January/ February work plan Next working group planned for 15th February. Reseller communication effectiveness research – timing is critical and is currently being reviewed before the surveys are progressed. Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G)

15. Consult21 Steering Board Contracts (MSA) RAG Status Amber Key Issues (For Discussion) SLA numbers for MSIL were included but too late for a considered industry view WBC product due for launch in April 08, need to commence contract review immediately Key Milestones Dec/Jan Achievements MSIL notification undertaken on 24 th December (!G ISH, IBH and APH variants Draft Working Group ToR discussed and offered for industry endorsement Sequence of future WG meetings agreed January meeting held with feedback from initial NGN CC experts meeting and an update on WBC product description and time plan given Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A) Jan/Feb Work plan Commence WBC driven discussions with view to next issue of MSA to incorporate shortfalls identified February meeting put back to 25 th Feb to accommodate draft issue of WBC product information March meeting now 17 th March

16. Consult21 Steering Board WG Issues & RAGs Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help. The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert. Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below. Indicator/StatusRedAmberGreen Time Agreed key milestone date cannot be met Agreed key milestone date in jeopardy All milestones on track Cost (resource) WG failing due to lack of resource WG requires extra resource No additional resource required for WG Quality WG failing against Key Processes Indicators (KPIs) WG KPIs in jeopardyAll KPIs on track Customer Sat. Overall customer satisfaction rated as poor Overall customer satisfaction rated as average Overall customer satisfaction rated as good Information Content not agreed causing critical delays Content agreed but delivery date not agreed Required content (to be) delivered to time