Social innovation for wellbeing: PIQ & Lead™ Professionalization Model in Social Work educatio n Gyöngyvér Hervainé Szabó PhD dr. habil Vice-rector for research

Social Conflicts – Social well-being and security – competitiveness and social progress Research programme at KJUC TÁMOP Consortium leader: Kodolanyi Janos University College Research partners: – Centre for Economic and Regional Studies for the Hungarian Academy of Sciences West Hungarian Research Institute (WHRI) – Széchenyi István University Research grant: 286 million HUF

Research topic in context of Social Work Profession, Social Policy and Social Work services Context for Social work education at KJUAS – Hungary: generalist social work model – KJUAS: Bologna – interactional social work as practice model – Service science approach and SSME influence – Accent on quality knowledge and social innovation capabilities PIQ & Lead HE teaching, learning and research model Well-being narratives in SW education – Well-being in SW workplaces – Well-being for clients in SW services – Narratives on well-being state models – Narratives on well-being services – Community development narratives

Well-being and Social work profession Social services as workplaces – there are a lot of questions: are there they healthy workplaces? Social worker’s professionalism – and challenges – In public services: social value and new state functions – New jobs in social enterprises – New interdisciplinary jobs: social services of public interests, economic services and costumer managements – Service economy call centre positions Workplace stressors in social work – Lack of good leadership – 24/365 work life – Workday work from 7 to 7 – Problems of resilience – High turnover – Stress in everyday living, low wages and salaries, – emotional exhausting, depersonalisation, burning out,

Social Work Education Strategy Bologna system: foundation and basic level courses Master and doctorate level programmes – new qualification systems – stress on professionalization for LLL Influence on EQSF for SW education KJU adaption to the new educational and instructional strategies for new capability approaches

Why PIQ &LEAD – Life course centred student personality and professional personality – Coherent profession understanding: theories of profession, research on profession, innovation and developments in profession, evaluations in profession, practice and excellence models in profession, – Education for organisational capability: capability for innovation, quality centred jobs, for organisational and service development, performance based work- culture – PIQ & Lead centred curriculum, instructional methods and student performance criteria, learning environment Professionalism and capability Innovation – as modernisation: social, organisational, service and behaviour innovations Quality: organisational, service quality, excellence models Lead: leading, entrepreneurship, assessment and development

Life-course centred student personality and professional personality Understanding life course in different sectors: business, public, non-profit, social entrepreneurship 180° professional models – from social care to advanced practitioners and strategic managers SW quality service models (co-producing): – Inputs: social workers social, cultural, physical and mental resources – Clients: social, cultural, physical and mental resources – Organisational capability: financial, service, costumer, learning score card system, personal score card system – Service quality approach: tangible, intangible quality, quality of interactions, – Impacts of social services: impacts on individual, group, family, organisational, community and social well-being

Curriculum Development- Projecting Care Personality Social problems self-cognition and care personality Generic capabilities Understanding industry: globalisation, state models, political ideologies, SW institution systems, service types and trends Understanding services, service processes Understanding clients, behavioural processes Workplace stressors Learning for life course strategy

Curriculum Development: Projecting Professional Personality Social studies knowledge base development: From Introduction type social study subjects and modules To Profession centred social study subjects and modules Capability approach for SW services From Practice – service- capability: And Organisational human capital capability

Curriculum Development: Projecting Lifecourse personality PIQ &Lead learning environment (problem based learning, community of students, community of practice, virtual learning environment PIQ & Lead research environment (digital research environment, quality and innovation research techniques, digital content development, social media, mobile research environment, living labs) PIQ & Lead partnership system: (focus on innovative, excellence culture oriented, development oriented partners) Professionalism through specialisations: – Knowledge base and practice models in specialisations – Service organisations and service models in specialisation – Quality, innovation and development in specialisations

PIQ & Lead Instructional system Professionalization of teachers: o Understanding service economy o Understanding performance and outcome based teaching and learning, research o Understanding differences between discipline centred and profession centred education Instructonal techniques for different groups and levels Using overarching across different levels of quality and innovation techniques and mental models: o problem exploring, stakeholder analyses, BSC based evaluation, process mapping, 5 reason analyses, 5s model, costumer perspectives etc. o Activity paths, logical framework matrix, and so on….

PIQ & Lead entreprise capability approach Enterprise content SkillsAttitudesCapabilitiesInstructional strategy Learning environment Iindividual business enterprise competencies Practice approach, autonomy, R+D+I Effectiveness, self development Objective orientation, creativity, braveness Autonomy task based learning Incubation, business advise Non-profit enterprise competencies Social-political issue management Empathy, proactive behaviour Social capital development Learning through co- operation Problem based learning, Public enterprise competencies Public value creation Public service quality and public service attitudes Political program orientation, performance Learning through multilevel governance community of practice Social enterprise competencies Dealing with low level workforce Personal development Standardisation Socialisation for work and community Learning through authentic environment, situated learning Collaborative learning Functional enterprise competencies Service product development And design Risktaking, instability, world of work Investment/ profit/ efficiency and effectiveness Situated learning and pragmatism Production orientation, life-style for business

Quality and innovation approach Knowledge for working in quality and innovation centred organisations: – Basic quality and innovation system knowledge SW – ISO-family, CAF, EFQM, EQUASS Social work standards – Understanding quality and innovation culture SW: user involvement, user satisfaction measurement, – Understanding activity, communication, interventions of quality units Quality planning, quality measuring, quality evaluation, planning for improving, performance evaluations, self-evaluation, quality audit – Understanding quality documentation systems – Knowing quality manual, documenting service quality data, documenting audits, – Understanding quality audits and quality award policy processes – Familiarity with audit processes, planning and documentation for audits, – Making unit level self-evaluations

Quality and Innovation literacy Quality and innovation literacy Cognitive skills ReadingMathematics Science literacy Social Skills Information literacy Cooperation Quality based working and originality

Capability for quality and innovation centred working Fitness for purposes: special capabilities for jobs Value for money: understanding social expenses, effectiveness, efficacy Transformation skills: working for users well-being Value chain operation: understanding multidisciplinary cases Benchmarking: capability for reflective evaluation Project-portfolio management: working in complex environment Product-service life cycle approach: strategic use social service products Innovation roadmap: planning service transition Creativity: creativity techniques for new services, new models New product and service development and design: systematic planning and implementation Social value transfer: impact planning

Summary PIQ & Lead as knowledge content PIQ & Lead as capability framework PIQ & Lead as value framework PIQ & Lead as curriculum planning PIQ & Lead as instructional culture PIQ & Lead as evaluation culture PIQ & Lead as special knowledge content PIQ & Lead as innovation and quality literacy PIQ & Lead as innovation and quality centred practice

PIQ & LEAD IN SOCIAL WORK EDUCATION THANK YOU FOR YOUR ATTENTION GYÖNGYVÉR HERVAINÉ SZABÓ