Navigating Change Cindy Browne

Objectives >What’s going on during change >Our reactions to change >Helping ourselves and others during change >Plan of action

Change Happens When: (D x V) + FS > R D = Dissatisfaction with the current state V = Vision of a better future FS = First Steps R = Resistance

And Change Happens… One person at at time

Within any change… We’re all at different places relative to: >Our dissatisfaction with the status quo, >Our vision of the change >Our ability to take those first steps towards making change happen >Our level of resistance to the change

So within any change… things can get a little confusing…

Right Thing Done Well Why We Don’t Change

Right Thing Done Well Why We Don’t Change Wrong Thing Results worsen Additional effort doesn’t help

Old Right Thing Done Well Change in a Perfect World Wrong Thing NEW Right Thing Done Well

Right Thing Done Well How Change Really Works Wrong Thing Done Poorly

Right Thing Done Well Why Do We Get Stuck Here? Wrong Thing Done Poorly Unaware Not Sold Fearful X

Right Thing Done Well How Do We Change? Wrong Thing Done Poorly Create a pathway to new success

The Natural Human Response to Change is…. Resistance!

Good Resistance >Is a natural attraction to the status quo >Is thoughtful and well intentioned >Helps make the project stronger >Is surfaced so that a dialog can take place

Unhealthy Resistance >Is an unthinking attachment to the status quo >Is stressful for the individual and the organization >Goes underground where it can’t be engaged

People + Change = Loss >Familiar routine and relationships >Expert status & prestige >Long held beliefs and assumptions >Sense of control over our lives

Loss Resistance Denial Excuses Passive-aggressiveness Drop in productivity and quality Increased conflict Low morale Health problems Turnover

People + Change = Loss (Factor B) >Familiar routine and relationships >Expert status & prestige >Long held beliefs and assumptions >Sense of control over our lives

Designing a Pathway to New Success >Start where they are - don’t try to design a pathway if they don’t agree that there’s a need for change in the first place!

Unaware/In Denial >Provide data demonstrating that the current way isn’t working >Honor the past while moving forward >Goal - Shared dissatisfaction with the status quo (D)

Not Sold on the New Right Thing >Provide data demonstrating how the new right thing will provide better results >Acknowledge potential losses >Goal - Shared vision for a better future (V)

Agree but fearful of what it means for me >Create pathway to new success together, based on individual needs >Assurances that we’re all in this together and we’ll get through it with each other’s support >No blame/no shame ground rules >Goal: Take first steps towards change (FS)

Summary 1.Change happens one person at a time and at different rates of speed 2.People naturally resist change due to loss 3.Plan together how to change successfully while overcoming the loss

Change Happens When: (D x V) + FS > R D = Dissatisfaction with the current state V = Vision of a better future FS = First Steps R = Resistance

Navigating Change Thank You! Please fill out an evaluation form. Cindy Browne