Interpersonal Competence: Connect with Others ISO-405-PD-EV-4204-V1.1 Dale Carnegie Training®

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Presentation transcript:

Interpersonal Competence: Connect with Others ISO-405-PD-EV-4204-V1.1 Dale Carnegie Training®

Objectives Change our approach to gain different results Apply principles for building trust and rapport in relationships Identify opportunities to improve business relationships

Definition of Employee Engagement The emotional and intellectual commitment of employees to deliver high performance

Why is Engagement Important?

Satisfaction with Immediate Manager Belief in Senior Leadership Pride in the Organization Employee Engagement The Three Drivers of Engagement Source: DCT/MSW Research, June 2012

Relationship with Immediate Supervisors If Dissatisfied with Relationship of Immediate Supervisors 80% chance of being disengaged

Relationship with Immediate Supervisors What they want “Caring” manager Want to feel valued Want their manager to have interest in them

A Belief in Senior Leadership Inspired by having role models that Encourage Goal Achievement Contribute to Positive Engagement Create a Better Overall Workplace Environment

Pride in Working for Their Company Four Characteristics Needed for Engagement Enthusiasm Empowerment Inspiration Confidence

Satisfaction with Immediate Manager Belief in Senior Leadership Pride in the Organization Employee Engagement The Three Drivers of Engagement Source: DCT/MSW Research, June 2012

Igniting Workplace Enthusiasm Since 1912!

Dale Carnegie’s Relationship Pyramid Influence Change Enhance Teamwork Connect with Others Demonstrate Leadership Change Attitudes & Behaviors Opposite EffectDesired Effect Resentment Compliance Indifference Gain Cooperation Create Accountability Strengthen Relationships Build Trust External Awareness

Memory Linking Exercise

Connecting with Others: Build Rapport Principles

Connect with Others: Principles for Strengthening Relationships 1.Don’t criticize, condemn, or complain 2.Give honest, sincere appreciation 3.Arouse in the other person an eager want 4.Become genuinely interested in the other person 5.Smile

6.Remember that a person’s name is, to that person, the sweetest and most important sound in any language 7.Be a good listener. Encourage others to talk about themselves 8.Talk in terms of the other person’s interests 9.Make the other person feel important, and do it sincerely Connect with Others: Principles for Strengthening Relationships

Relationship Report: If I Could Have a “Do Over”

ISO-404-PD-EV-0745-V1.0

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