1. Essential Human Relation Skills for Disagreeing Agreeably
ISO-404-PD-EV-0883-V4.0

2. Program Objectives Establish the Right Attitude
Strengthen People Skills
Gain Willing Cooperation
Demonstrate a Process to Disagree Agreeably

3. Cycle of Performance Improvement
Skill
Feedback
Accountability
Support
Attitude
Need To
Want To
Can Do
Will Do
Show Me How
Practice
Right Practice
With Strong
Coaching
Knowledge
Fundamentals
Concepts
Principles
MOTIVATION GAP
Knowledge Trap

4. Activity

5. Enhance Relationships Principles
Don’t criticize, condemn, or complain.
Give honest, sincere appreciation.
Arouse in the other person an eager want.
Become genuinely interested in other people.
Smile.

6. Enhance Relationships Principles
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Be a good listener. Encourage others to talk about themselves.
Talk in terms of the other person’s interests.
Make the other person feel important – and do it sincerely.

7. Activity

8. Gain Willing Cooperation (1)
The only way to get the best of an argument is to avoid it.
Show respect for the other person’s opinion. Never say, “You’re wrong.”
If you’re wrong, admit it quickly and emphatically.
Begin in a friendly way.

9. Gain Willing Cooperation (2)
Get the other person saying “yes, yes” immediately.
Let the other person do a great deal of the talking.
Let the other person feel the idea is his or hers.
Try honestly to see things from the other person’s point of view.

10. Gain Willing Cooperation (3)
Be sympathetic with the other person’s ideas and desires.
Appeal to nobler motives.
Dramatize your ideas.
Throw down a challenge.

11. Disagree Agreeably
Learning Objectives
Demonstrate a process to organize our thoughts in impromptu situations
Communicate our ideas effectively even when we disagree
Strengthen our personal opinions with evidence

12. Responding Effectively in Impromptu Situations
Think
Speak
What do I think?
Why do I think that?
What evidence do I have?
My evidence is …
The evidence indicates to me that …
Therefore, I believe …
1-4 seconds
for “reflection”

13. Communication Fundamentals to Disagree Agreeably
Principle 4 - Show Genuine Interest
Who
What
Where
When
Why
How

14. Communication Fundamentals to Disagree Agreeably
Principle 7 - Be a Good Listener
Stop
Look
Listen

15. Cushion Cushion Your Response Avoid Using I hear you saying…
I understand you said…
I appreciate your view on…
That’s an interesting point of view…
Avoid Using
But…
However…
Nevertheless…

16. The evidence indicates to me that …
Disagree Agreeably
1. Think
3. Speak
What do I think?
Why do I think that?
What evidence do I have?
My evidence is …
The evidence indicates to me that …
Therefore, I believe …
1-4 seconds
for “reflection”
2. Cushion
Avoid using,
But …
However …
Nevertheless …

17. Disagree Agreeably: Practice
Opinion Giver
(15 Seconds)
Trainer
(State Topic)
“Cushion Your Response” B
Disagree Agreeably
Cushion, Evidence, Opinion
(One Minute) C
Coach
(Feedback to Both)