For an e-Governed Nation
Developed Country by 2020 Our President’s vision
India can’t be a Developed Country if It is not e-Governed
Why?
Large Population
Wide Spread Corruption
Slow & lethargic burocracy
Long decision time
Can we be e-Governed nation?
Our Past Successes Bhoomi Railway Reservation System Banks E-Seva
Bhoomi
Railways
Banks
Components of success?
Key factors – Infrastructure Electricity in all Indian villages Connectivity up to last mile E-literacy up to village level
Key factors – Change Management Large scale training Stirring of expectations Motivation Amendments in Laws/Acts to make them e- friendly
Key factors – Business Process reengineering Viable business model for kiosks Use of innovative technologies New services to kiosks Allow private services also from kiosks
Key Milestones Large scale training Stirring of expectations Motivation Amendments in Laws/Acts to make them e- friendly
Lessons Learnt No subsidies and loans First increase the no.of services delivered through kiosks and then increase their reach in rural areas Kiosks must be self-sustainable and profit driven A combination of govt. and private services to be delivered through kiosks to ensure sustainability Better copy than reinvent the wheel Seeing is believing Team spirit (giving credit/appreciation/freedom) Best is the enemy of good Failure is the pillar of success Socializing helps No subsidies Strategy (calculated moves) Use of media and politicians No need to be a technocrat