1. Improving Emergency & Disaster Management Collaboration for Government Agencies -A Microsoft Approach 0 Santosh Khanolkar Platform Strategy Advisor Banking, Financial & Insurance Services

2. 1 Executive Summary Business Challenges: Agencies responsible for mitigating against, preparing for, responding to, and recovering from disasters need the ability to collaborate and share information during an emergency response. Lack of effective information sharing can degrade a common operating picture (COP) which can lead to a fragmented overall emergency response. Solution Approach: A collaborative emergency management solution gives agencies the ability to insure they are focused on changing the outcome of a disaster instead of managing information. A collaborative emergency management solution can help government agencies achieve: – More effective day-to-day operations – Better, faster decision-making – Security without complexity – Improved common operating picture (COP)

3. 2 Agenda The Need for a Collaborative Emergency Management Solution – Collaborative Emergency Management Background Solution Description – Description of example solution – Agency challenges and how to address those challenges – Example components Next Steps

4. 3 Agency The Need for a Collaborative Emergency Management Solution No clear common operating picture (COP) exists during emergency response and recovery No effective solution exists for cross-organization information- sharing and collaboration Lack of security in existing communication and collaboration methods Emergency systems used only in emergencies are often less familiar than common tools used on a daily basis Government Agency Challenges Agency INCIDENT Agency

5. 4 INCIDENT Collaborative Emergency Management Solution Description Governments could benefit from: Common operating picture (COP) and situational awareness during emergency response Improved day-to-day operations Better, faster decisions Security without complexity Continuity of operations Solution Benefits Agency

6. 5 Addressing the Challenges Potential Solution BenefitsAgency Challenges No clear common operating picture (COP) exists during emergency response and recovery No effective solution exists for cross-organization information- sharing and collaboration Lack of security in existing communication and collaboration methods Systems used only in emergencies are often less familiar than tools used on a daily basis. Improved communication and collaboration More effective day-to-day operations Better common operating picture

7. 6 Improve Communications and Collaboration Quick access to contacts Easy access to key information Value to Agencies Better information-sharing when communications infrastructure is disrupted Easier access to contact information Single point of integration for key information

8. 7 Broad solution capabilities enable better collaboration across all phases of emergency management Comprehensive records management system provide comprehensive library of best practice materials and helps with agency reimbursement Common locations exist for all files A single location exists for updating rapidly changing information Review common task Edit shared workspace easier Gain quicker access to emergency management situations Value to Businesses Better with the 2007 Microsoft Office release More Effective Day-to-Day Operations

9. 8 Better Common Operating Picture (COP) Value to Agencies Comprehensive location for requesting resources and information Ability to see scorecard status of the emergency situation Ability to rapidly collect, filter, and distribute information to all levels of government Support attachments for more detail Gain quicker access to emergency situation risk levels

10. 9 Quick access to contacts Easy access to key information Improved alerts to critical events Single point of integration for key information Multi language support for 28 languages Value to Businesses with the 2007 Release Better with the 2007 Microsoft Office release Improve Communications and Collaboration

11. 10 Solution Approach Benefits Collaborate More Effectively Enable agency teams across local, state, and federal governments to collaborate better Utilize Information Provide more people across agencies with more information so they can make better decisions in a more timely manner Help agency officials and employees improve their ability to access information necessary for making decisions in emergency situations Transform Information into ImpactProcess Integration Improve agency ability to anticipate, manage, and respond to potential emergency management situations The Solution Approach can help agencies achieve a more streamlined, efficient, and cost-effective collaborative emergency management process

12. Microsoft Vision & Initiatives in Rural Growth SBU group on Rural Strategy in place Headed by Chairman Microsoft is supporting a program of India's Ministry of Communications and Information Technology to establish 50,000 rural kiosks, by offering a range of affordable products, services, consultancy, training and support. The company has also teamed with Indian PC vendors, financial institutions and Internet service providers to deliver number of initiatives, viz "broadband and PC package" on monthly installments to customers, particularly first time users of PCs – VSNL / BSNL / HCL Tied-up with Intel-Rural PC Initiative. Financing package for Kiosks Operators in tie-up with Financial Institutions Microsoft is making its education content available under this program.

13. Microsoft Vision & Initiatives on Rural Growth…. Rural Innovation Fund launched Microsoft India and Canada’s International Development Research Centre (IDRC) have launched a rural innovation fund, an initiative the organizations hope would help in spreading the benefits of information technology in rural areas. The fund would begin with a seed capital of $200,000 and finance IT projects that offer localised applications and solutions for rural communities. Rural HUB Initiatives MOU with GOI E-Governance Programs of Panchayati Raj To set up rural business hubs in the country. Rural hubs would help farmers to sell their produce at the best possible prices. Under the government's e-Governance initiative, rural areas would also be connected. Better electricity supply would be ensured so that the e- Governance program takes off in rural areas.

14. Our Experience & Participation in Rural Solutions Rural Credit Service Delivery/Mobile Rural Banking System – Pilot by IIIT-B, MS, TCS, Envision. PACS Solution from NELITO / Co-Options – rolled out in Andhra Pradesh & Karnataka Bhoomi Village Kiosks, Talukas with state data centre IKM in Kerala PriyaSoft in MP OLTP Pilot in AP, RajIV in some districts in AP RSDP in AP, with AP-Online Backend – Case Studies http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStu dyID=16806 http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStu dyID=16806 http://www.aponline.gov.in Agmark Net http://agmarknet.nic.in/

15. Mobile Rural Banking System: Technology Components

16. 15 Next Steps Propose a Pilot / Proof of Concept Solution to address collaborative emergency management challenges More information www.microsoft.com/office/showcase/collabem