Improving Public-Sector Productivity APO’s Perspective M. D. Bhattarai Director, Research and Planning Department Asian Productivity Organization

GDP Per Capita = Total GDP Total Population Total GDP Working Population Total Population X = Labor Utilization Rate X Labor Productivity=

Labor Utilization Rates in Asia

Labor Productivity in Asia Compared to US

Contribution to GDP by sector in APO member countries

- The knowledge base, experience, and quality level of service providers - Diverse customers - Involvement of customers in the process Challenges in enhancing productivity in the service sector

1. Contribution to GDP 2. Quality Services to Citizens 3. Majority of APO Stakeholders Importance of Public Sector Productivity: APO Perspective

1. Policy, Governance, & Leadership 2. System and Process 3. Productivity Tools and Techniques APO’s Focus on Public Sector Productivity

House of Quality for Public Sector

APO KM DEFINITION KM is an integrated approach of creating, sharing and applying knowledge to enhance organizational productivity, profitability and growth.

11 Create Share Apply Identify Store OUTCOMES KNOWLEDGE PROCESS ACCELERATORS People Processes Leadership Technology Quality Profitability Productivity Growth Team Capability Organizational Capability Individual Capability Learning Innovation Learning Innovation Societal Capacity

Accelerators help to “accelerate” or propel and speed up the KM initiative in a public organization. Four accelerators in the APO framework for public sector: Leadership People Processes Technology ACCELERATORS People Processes Leadership Technology

13 Refers to the knowledge development and conversion processes Five stages in the knowledge process (ICSSA Model): Identify Create Store Share Apply

Expected outcomes: Individual Capability Team Capability Organizational Capability Societal Capacity Leading to: Productivity Quality products and services Citizens’ satisfaction Growth 14

15 Deploy Discover Design Develop Knowledge needs and gaps are identified Pilot KM projects identified and designed Implementation of pilot projects Organization- wide implementation

Productivity is a never-ending marathon. The public sector very important in ensuring the well-being of nations and quality of life of their citizens Productivity enhancement in the sector immediately frees scarce resources Public-sector reform and improved productivity should be given top national priority. Finally: Thank you for your kind attention