Warren County School District Customer Service Survey of Kelly Substitute Services.

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Presentation transcript:

Warren County School District Customer Service Survey of Kelly Substitute Services

KELLY EDUCATIONAL STAFFING SURVEY: Please indicate the role that best describes you: Please indicate the role that best describes you: Principal8 (2 %) Assistant Principal3 (1 %) Secretary17 (4 %) Teacher304 (74 %) Custodian11 (3 %) Cafeteria8 (2 %) Tutor8 (2 %) Teacher Aide38 (9 %) Other16 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Please indicate which school you work in (if assigned to more than one, check your "home" school):

KELLY EDUCATIONAL STAFFING SURVEY: Please indicate which school you work in (if assigned to more than one, check your "home" school): (Continued from previous slide) Please indicate which school you work in (if assigned to more than one, check your "home" school): Eisenhower Middle/High School33 (8 %) Sheffield Area Middle/High School32 (8 %) Warren Area High School55 (13 %) Youngsville High School27 (7 %) Beaty-Warren Middle School42 (10 %) Warren County Career Center12 (3 %) Learning Enrichment Center5 (1 %) Allegheny Valley Elementary24 (6 %) Russell Elementary17 (4 %) Sheffield Elementary8 (2 %) South Street Early Learning Center19 (5 %) Sugar Grove Elementary27 (7 %) Warren Area Elementary Center48 (12 %) Youngsville Elementary/Middle School52 (13 %) Central Office12 (3 %)

KELLY EDUCATIONAL STAFFING SURVEY: Please rate your satisfaction with the level of professionalism of your substitutes PRIOR to Kell... Please rate your satisfaction with the level of professionalism of your substitutes PRIOR to Kelly Educational Staffing. Very Satisfied81 (20 %) Satisfied253 (61 %) Somewhat Satisfied72 (17 %) Unsatisfied7 (2 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate the quality of substitutes PRIOR to Kelly Educational Staffing. Rate the quality of substitutes PRIOR to Kelly Educational Staffing. Very Satisfied66 (16 %) Satisfied257 (62 %) Somewhat Satisfied82 (20 %) Unsatisfied8 (2 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your satisfaction with the number of substitutes that were available to work at your school... Rate your satisfaction with the number of substitutes that were available to work at your school on a daily basis PRIOR to Kelly Educational Staffing. Very Satisfied33 (8 %) Satisfied185 (45 %) Somewhat Satisfied132 (32 %) Unsatisfied63 (15 %)

KELLY EDUCATIONAL STAFFING SURVEY: Please rate your satisfaction with the level of professionalism of the substitutes AFTER the Kell... Please rate your satisfaction with the level of professionalism of the substitutes AFTER the Kelly Educational Staffing implementation. Very Satisfied61 (15 %) Satisfied252 (61 %) Somewhat Satisfied85 (21 %) Unsatisfied15 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your satisfaction with the quality of substitutes AFTER the Kelly Educational Staffing imple... Rate your satisfaction with the quality of substitutes AFTER the Kelly Educational Staffing implementation. Very Satisfied55 (13 %) Satisfied257 (62 %) Somewhat Satisfied86 (21 %) Unsatisfied15 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your satisfaction with the number of substitutes currently available to work at your school... Rate your satisfaction with the number of substitutes currently available to work at your school on a daily basis AFTER the Kelly Educational Staffing implementation. Very Satisfied76 (18 %) Satisfied258 (62 %) Somewhat Satisfied63 (15 %) Unsatisfied16 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your level of satisfaction with the overall services provided by the Kelly Educational Staff... Rate your level of satisfaction with the overall services provided by the Kelly Educational Staffing program. Very Satisfied62 (15 %) Satisfied260 (63 %) Somewhat Satisfied75 (18 %) Unsatisfied16 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your satisfaction with the level of customer services provided by the Kelly Educational Staf... Rate your satisfaction with the level of customer services provided by the Kelly Educational Staffing office. Very Satisfied82 (20 %) Satisfied243 (59 %) Somewhat Satisfied71 (17 %) Unsatisfied17 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: What do you like most about Kelly Educational Staffing services? What improvements, if any, woul... What do you like most about Kelly Educational Staffing services? What improvements, if any, would you like to see occur? (You must click on the selection button for either option, even if you are listing specific likes.) No Comment252 (61 %) Likes and improvement suggestions should be entered in the text box. Thank you for your comments. 161 (39 %)

KELLY EDUCATIONAL STAFFING SURVEY: What do you dislike the most about Kelly Educational Staffing services? What improvements, if an... What do you dislike the most about Kelly Educational Staffing services? What improvements, if any, would you like to see occur? (You must click on the selection button for either option, even if you are listing specific dislikes.) No Comment267 (65 %) Dislikes and improvement suggestions should be entered in the text box. Thank you for your comments. 146 (35 %)