Leading in a global environment 2010 Best Companies for Leadership June 21, 2011Erin Lap and Rob Stolk

2 © 2010 Hay Group. All rights reserved Agenda survey findings: facts/figures The changing environment Globalization and collaboration 3

2010 survey findings: facts/figures 01

4 © 2010 Hay Group. All rights reserved The study results apply to all organizations 3,769 individuals participated in the study Regional distribution RegionPer cent Europe/Middle East/Africa27.5 North America26.6 South America23.7 Asia19.7 Pacific2.6 Total100.0 Source: 2010 Best Companies for Leadership study Revenue distribution Annual revenue in US$Per cent Under 500 million million to 1 billion billion to 5 billion billion to 10 billion6.6 Over 10 billion31.5 Total100.0 Source: 2010 Best Companies for Leadership study

5 © 2010 Hay Group. All rights reserved 2010 Top 20 Best Companies for Leadership 1 General Electric 2 Procter & Gamble 3 Intel Corporation 4 Siemens 5 Banco Santander 6 The Coca-Cola Company 7 McDonald’s Corporation 8 Accenture 9 Walmart 10 Southwest Airlines 11 ABB Ltd 12 Microsoft 13 PepsiCo 14 Goldman Sachs 15 Hewlett-Packard 16 Unilever 17 Cisco Systems 18 FedEx 19 Pfizer Inc 20 BASF World Wide

6 © 2010 Hay Group. All rights reserved The best companies for leadership outperform others over the long run

7 © 2010 Hay Group. All rights reserved Top 20 produce better shareholder returns than S&P 500 Top 20 vs S&P year total return5 year total return10 year total return Source: S&P Compustat data as of 7/30/ year total return

8 © 2010 Hay Group. All rights reserved Best Companies for Leadership create better leaders Source: Hay Group 2010 Best Companies for Leadership study

9 © 2010 Hay Group. All Rights Reserved Best companies for leaders focus Collaboration Diversity Sustainability Leadership Practices – systems Programs

The changing environment 02

11 © 2010 Hay Group. All rights reserved Innovation, efficiency and emerging markets will pave the way for future growth

12 © 2010 Hay Group. All rights reserved Increasing challenges and opportunities for organizations Globalization Shift in the global economy Need to operate in global markets with local anchoring Leading virtual teams from different cultures Operating in a flatter, more matrixed environment Managing across functions and geographies without authority Increased use of technology Driving innovation while reducing costs Collaborating/partnering with outside constituents Focusing on initiatives that will provide the greatest value

13 © 2010 Hay Group. All rights reserved Increasing challenges and opportunities for organizations New trends and demographic changes China and India will contribute an increasingly significant proportion of global talent Women make up over half of the global educated workforce Key leadership skills will be lost from the workplace as boomers exit the workforce There is a growing number of inexperienced young managers, who need to assume senior leadership roles without the requisite leadership skills, particularly the case in emerging economies Employees expect more from organizations  Purpose driven leadership – more than just generating profits  Work/life balance while meeting the needs of the organization

14 © 2010 Hay Group. All rights reserved Future leaders have to inspire, mobilize a diverse workforce to innovate and grow

15 © 2010 Hay Group. All rights reserved What organizations value most in leaders Global top 20 vs all others Source: Hay Group 2010 Best Companies for Leadership study

Globalization and collaboration 03

17 © 2010 Hay Group. All Rights Reserved How BCL drive collaboration Everyone, at all levels, has to lead and to bring value Actively seek out and disseminate innovative ideas, successful practices Reward structures that encourage collaboration

18 © 2010 Hay Group. All rights reserved How the best companies prepare more effective collaborative leaders Best Companies for Leadership are more proactive and focused in preparing employees to be effective in a global matrix Source: Hay Group 2010 Best Companies for Leadership study

19 © 2010 Hay Group. All rights reserved How to make leaders more effective in a global environment

20 © 2010 Hay Group. All rights reserved BCL: gain value from diversity Global views and direction applied differently to meet local needs Hire and develop potentials from regions and constituencies, that they see as future markets Programs and practices to help employees manage competing demands work-life

21 © 2010 Hay Group. All rights reserved Diversity

22 © 2010 Hay Group. All rights reserved BCL: sustainable work force Changing values new generation Contribute to society Energy efficiency Social responsibility  Combine initiatives with development  Flexible career paths  Purpose driven leadership

23 © 2010 Hay Group. All rights reserved Responsible practices

24 © 2010 Hay Group. All rights reserved Focus in the attraction and development of future leaders Global top 20 vs all others Source: Hay Group 2010 Best Companies for Leadership study Targeted leadership training and development

25 © 2010 Hay Group. All rights reserved The future leaders of organizations are looking for a job that allows one to live a meaningful life and have a life

26 © 2010 Hay Group. All rights reserved Best Companies for Leadership continue to adapt to employees needs Source: Hay Group 2010 Best Companies for Leadership study

27 © 2010 Hay Group. All rights reserved Leadership must keep pace with organizational change Competencies have been adapted to meet future challenges Focus on preparing leaders to manage a global, divers workforce Leadership development is a priority at the highest level in the organisation Leadership development co-creation between top leaders and professionals