© March 2014

What is management? "Management is the art of getting things done through and with people in formally organized groups. (Koontz ) Management is a multi-purpose organ that manages business and manages managers and manages workers and work. (Drucker ) Management is the meas by which employees and other resources are used by the firms (Madura) Management is the process of planning, organizing, leading, and controllingan organization’s resources to achieve its goals (Ebert & Griffin)

Who are Managers?

TOP MANAGEMENT MIDDLE MANAGEMENT SUPERVISORY (FIRST-LINE) MANAGEMENT Managers who make decissions regarding the firm’s long term objectives, overall performance, and effectiveness. Managers who are often responsible for the firm’s short term decissions, implement the strategies, and work towards the goals set by top managers Managers who are usually highly involved with the employees who engage in the day-to-day business process

TOP MANAGEMENT MIDDLE MANAGEMENT SUPERVISORY (FIRST-LINE) MANAGEMENT President, Chief Executive Officer, and Vice President Regional Sales Manager, Operation Manager, Division Head, Plant Manager, Operations Manager Supervisor, Office Manager, Branch Manager, Sales Manager, Project Manager, Group Leader

TOP MANAGEMENT MIDDLE MANAGEMENT SUPERVISORY (FIRST-LINE) MANAGEMENT Set new plan to expand production and increase sales Communicate those plans to all managers Determine how many new employee to hire Determine how to charge lower price to increase sales Determine how to increase advertising to increase sales Determine how to obtain funds to finance the expansion Provide job asignment to the new employee who are hired Set time schedules for employees who are new hired

Ability to understand the relationship among various tasks of a firm Conceptual Skill The Skill necessary to communicate with customers and employees Interpersonal Skill Skill to perform specific day-to-day task Technical Skill Skills for using existing information to determine how the firm’s resources should be alocated Decision-making Skill The productive use that managers make of their time Time Management Skill

Organizing Leading Controlling Planning

The preperation of a firm for future business condition Planning

A description of a firm’s primary goals Planning Mission Statement

Our goal for Citigroup is to be the most respected global financial services company. Like any other public company, we're obligated to deliver profits and growth to our shareholders. Of equal importance is to deliver those profits and generate growth responsibly. The mission of The Walt Disney Company is to be one of the world's leading producers and providers of entertainment and information. Using our portfolio of brands to differentiate our content, services and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world.

Planning Mission Statement Strategic Plan Indentifies a firm’s main business focus over long-term period, perhaps three or five years. Ussually consist of goals and strategies

Planning Mission Statement Strategic Plan Tactical Plan Smaller-scale plans (over one or two years) that are consistent with the firm’s strategic (long-term plan)

Planning Mission Statement Strategic Plan Tactical Planning Establishes the method to be used in the near future (such as next year) to achieve the tactical plans including policies, procedures, and contigency plans. Operational Planning

The organization of employees and other resources in a menner that is consistent with the firm’s goals Organizing

The process of influencing the habits of others to achieve common goal Leading

Leaderhip Style DELEGATION HIGH LOW PARTICIPATIVE AUTOCRATIC FREE-REIN

Leading Leaderhip Style Blake Mouton Managerial Grid Concern for Production Concern for People LOW HIGH Impoverished Style Perish Style Country Club Style Team Style Middle of The Road Style

The monitoring and evaluation of task Controlling

Planning Mission Statement Strategic Plan Tactical Planning Operational Planning Controling

Planning Mission Statement Strategic Plan Tactical Planning Operational Planning Controling