Today – Week 8 Conflict Management Small Group Communication Final Project

Conflict Management Styles … what’s yours? Video

Conflict Management Styles … what’s yours? Avoidance

Conflict Management Styles … what’s yours? Accommodation

Conflict Management Styles … what’s yours? Competition

Conflict Management Styles … what’s yours? Compromise

Conflict Management Styles … what’s yours? Collaboration

Concern for Others Concern for Self LowHigh Low High CompetitionCollaboration AvoidanceAccommodation Compromise

What are some factors to consider when you’re trying to manage conflict?

Manage emotions Manage information Manage goals Manage the problem Conflict Management Skills

Manage emotions Manage information Manage goals Manage the problem Conflict Management Skills

What are some unproductive conflict management strategies?

Defensiveness and Supportiveness Evaluation Control Strategy Neutrality Superiority Certainty

Face-Attacking Strategies that attack a person’s positive face Beltlining Blame Strategies that enhance positive face Confirm the other person’s self- image. Listen supportively and actively. Use I-messages that avoid blaming the other person. Use excuses and apologies as appropriate Face-Enhancing

What is the difference between being verbally aggressive and argumentative? How argumentative are you?

What is the difference between being verbally aggressive and argumentative? How argumentative are you?

Small Group Communication Recognizing group norms Brainstorming effectively Employing organizational structure Participating effectively in problem-solving Understanding group roles while avoiding dysfunctional role behavior Adjusting leadership style to task/group needs Communicating with cultural awareness and sensitivity

What is the purpose of small groups?

Social/RelationalTasks/Projects

What the stages of small group development? opening - feedforward - business - feedback - closing

What’s similar/different about virtual groups?

Why is it important to understand the culture of a small group?

Why is it important to understand the culture of a group?

Are you apprehensive communicating in a small group?

What is the purpose of a brainstorming group?

What is the purpose of an information sharing group?

What is the purpose of a problem solving group?

Problem Solving Sequence Define and analyze the problem Establish evaluation criteria Identify solutions Evaluate solutions Select best solution Test solution

What barriers exist to good problem solving in a group setting?

What does it take to function well in a small group?

Task Roles Information giver/seeker Opinion giver/seeker Initiator-contributor Elaborator Evaluator-critic Procedural technician/recorder

Building/Maintenance Roles Encourager Harmonizer Compromiser Gatekeeper-expediter Standard Setter Follower

What are some dysfunctional group roles/behaviors?

What are some guidelines to being a good team member?

How do you define leadership?

What types of people make the most effective group leaders?

What is the role of the group leader?