Presentation on theme: "Communicating in Teams"— Presentation transcript:
1 Communicating in Teams Lina MelkonianSJSU Career Center
2 Top Skills Sought By Recruiters Communication—Oral/WrittenInterpersonal/SocialCritical ThinkingLeadershipTeamworkBusiness Communications Quarterly, Volume 65, March 2002, pages 21-36
3 Teambuilding Lessons From Geese Why do geese fly in a V formation?What happens when a goose falls out offormation?What happens when the lead goose gets tired?Why do geese in formation honk from behind?What happens when a goose gets sick orwounded?
4 Communicating in Teams What is a Team?A team is a unit of two or more people who work together to achieve a goal. Team members share a mission and the responsibility to achieve it.From Business Communication Today, Prentice Hall, 2003
5 Types of Workplace Teams Communicating in TeamsTypes of Workplace TeamsProblem SolvingTaskforcesCommitteesVirtual TeamsFrom Business Communication Today, Prentice Hall, 2003
6 Overview of Teams Advantages Disadvantages Information & knowledge Communicating in TeamsOverview of TeamsAdvantagesDisadvantagesInformation & knowledgeDiversity of viewsAcceptance of solutionsPerformanceGroupthinkHidden agendasFree ridersHigh costsFrom Business Communication Today, Prentice Hall, 2003
7 Rules Norms Identity Group Dynamics Communicating in Teams From Business Communication Today, Prentice Hall, 2003
8 Team Decision Making Orientation Conflict Brainstorming Emergence Communicating in TeamsTeam Decision MakingOrientationConflictBrainstormingEmergenceReinforcementFrom Business Communication Today, Prentice Hall, 2003
9 Roles People Play in Groups Communicating in TeamsRoles People Play in GroupsSelf-OrientedGroup-MaintenanceTask-FacilitatingControllingWithdrawingAttention SeekingDivertingEncouragingHarmonizingCompromisingInitiatingInformation SeekingCoordinatingProcedure SettingFrom Business Communication Today, Prentice Hall, 2003
10 Being a Facilitator is like being a Referee Communicating in TeamsBeing a Facilitator is like being a RefereeFacilitators focus on the process the team is using to get results. On effective teams, every member feels responsible for the process, not just the leader.A facilitator like a referee, makes sure the team operates in an organized manner. A referee does not supervise team strategies, but rather makes sure that the teams are observing the rules of the game.Making sure that the team is operating in a fair, organized and respectful manner is called facilitation, and it is the responsibility of all team members.
11 Communicating in Teams Team LeadershipAs employers reduce their layers of management and as companies become flatter, individual contributors are increasingly asked to lead teams.Leaders Lead, Don’t Rule!Successful team leaders demonstrate the ability to listen to other team members first, then share their points of view.Team Leaders Are Great FacilitatorsFacilitation is a vital communication tool for effective team leaders.
12 Effective Teams Clear Purpose Collaborative Relationships Open Communicating in TeamsClearPurposeEffectiveTeamsCollaborativeRelationshipsOpenCommunicationCreativeThinkingConsensusDecisionMakingFocusedEffortsConflictResolutionFrom Business Communication Today, Prentice Hall, 2003
13 Task Responsibilities Communicating in TeamsConflict in TeamsScarce ResourcesTask ResponsibilitiesPoor CommunicationAttitudes and ValuesPower StrugglesConflicting GoalsFrom Business Communication Today, Prentice Hall, 2003
14 Resolving Conflict Proaction Fairness Research Communication Alliance Communicating in TeamsResolving ConflictProactionFairnessResearchCommunicationAllianceFlexibilityOpennessFrom Business Communication Today, Prentice Hall, 2003
15 Overcoming Resistance Communicating in TeamsOvercoming ResistanceExpress understandingRaise awarenessEvaluate objectionsWithhold argumentsFrom Business Communication Today, Prentice Hall, 2003
16 Purpose Participants PRODUCTIVE MEETINGS Agenda Location Communicating in TeamsPurposeParticipantsPRODUCTIVEMEETINGSAgendaLocationFrom Business Communication Today, Prentice Hall, 2003
17 Effective Meetings Focus Procedures Participation Closing Follow-Up Communicating in TeamsFocusEffectiveMeetingsProceduresParticipationClosingFollow-UpFrom Business Communication Today, Prentice Hall, 2003
18 Three Types Of Listening Content Critical Listening Empathetic Communicating in TeamsCriticalListeningContentEmpatheticThree TypesOf ListeningPurpose and FeedbackFrom Business Communication Today, Prentice Hall, 2003
19 Barriers to Listening Self- Prejudgment Centeredness Selective Communicating in TeamsBarriers to ListeningSelf-CenterednessPrejudgmentSelectiveListeningFrom Business Communication Today, Prentice Hall, 2003
20 Check Points for Meeting Facilitators Communicating in TeamsCheck Points for Meeting FacilitatorsIs this discussion being productive?Are agreements being reached?Are new ideas being generated?Are people understanding each other?What is being committed to?What is the best use of the group’s time now?Are we meeting the objectives of the meeting?Bruce Withrow, Conversation Types, Affinity Consulting
21 Nonverbal Communication Communicating in TeamsNonverbal CommunicationHonestyReliabilityEfficiencyFrom Business Communication Today, Prentice Hall, 2003
22 Types of Nonverbal Communication Communicating in TeamsFacialExpressionsGesturesand PostureTouchingBehaviorPersonalAppearanceUse ofTime and SpaceVocalCharacteristicsTypes of Nonverbal CommunicationFrom Business Communication Today, Prentice Hall, 2003
23 Commitment Communication Contribution Cooperation Change Management Communicating in TeamsCommitmentCommunicationContributionCooperationChangeManagementConflictManagementConnectionsSuzanne Willis Zoglio, 7 Keys to Building Great Workteams