Campus Security Officer Training A presentation by the Revision Committee on Campus Security Officers and Sworn Campus Law Enforcement Officers

Committee Membership John Reaves, NCACLEA John Reaves, NCACLEA Chief Jeff McCracken, UNC-CH Chief Jeff McCracken, UNC-CH Chief Regina Lawson, Wake Forest University Chief Regina Lawson, Wake Forest University Leila Humphries, NCJA Leila Humphries, NCJA Chief Deb Cheesebro, UNCSA Chief Deb Cheesebro, UNCSA Director Ron Stowe, Guilford College Director Ron Stowe, Guilford College Lieutenant Lori Palazzo, UNC-CH Lieutenant Lori Palazzo, UNC-CH Captain Eric Boyce, UNCSA Captain Eric Boyce, UNCSA Chief Laurie Austen, Salem Academy & College Chief Laurie Austen, Salem Academy & College

Committee Timeline March 24 – Non-sworn components evaluated and assignments for revisions March 24 – Non-sworn components evaluated and assignments for revisions April 24 – Review of revisions and time frames/block April 24 – Review of revisions and time frames/block June 1 – Block designations and outline for program offerings June 1 – Block designations and outline for program offerings

Plan for Course Offering Section I – Roles and Responsibilities of the Campus Security Officer Section I – Roles and Responsibilities of the Campus Security Officer Section II – Essential Skills for the Campus Security Officer Section II – Essential Skills for the Campus Security Officer

Course Delivery Section I Section I Patrol3 hoursAusten Patrol3 hoursAusten Emergency Response3 hoursAusten Emergency Response3 hoursAusten Traffic Control2 hours Boyce Traffic Control2 hours Boyce Incident Documentation2 hoursStowe Incident Documentation2 hoursStowe Section II Section II Communication4 hoursPalazzo Communication4 hoursPalazzo Customer Service/Professionalism4 hoursPalazzo Customer Service/Professionalism4 hoursPalazzo Review and Testing 2 hoursHumphries Review and Testing 2 hoursHumphries

Patrol : To familiarize the Campus Security Officer with the basic concepts of patrol and patrol procedures. Purposes of patrol Purposes of patrol Types of patrol Types of patrol Identification of safety hazards Identification of safety hazards Fire control systems Fire control systems Security systems Security systems

Emergency Response: To familiarize the Campus Security Officer with information and techniques for response to emergency situations. Categories of emergencies Categories of emergencies Descriptions of emergencies and their critical nature Descriptions of emergencies and their critical nature Components of an emergency response plan Components of an emergency response plan Preservation and protection of evidence Preservation and protection of evidence Identification of workplace violence Identification of workplace violence

Traffic Control: To provide the Campus Security Officer with the basic techniques of controlling the movement of vehicular traffic. Situations requiring traffic direction Situations requiring traffic direction Equipment for traffic control Equipment for traffic control Hand signals and gestures used in traffic direction Hand signals and gestures used in traffic direction Factors that complicate traffic flow Factors that complicate traffic flow Demonstration of effective traffic control techniques Demonstration of effective traffic control techniques

Communication: To familiarize the Campus Security Officer with communications tools and their impact. Techniques for gathering information Techniques for gathering information Components of communication Components of communication Zones and personal space Zones and personal space Demonstration of effective communication when gathering information Demonstration of effective communication when gathering information

Customer Service & Professionalism: To acquaint the participant with the type and manner of professional conduct necessary for being successfully employed in a campus law enforcement environment. Appearance and demeanor Appearance and demeanor Appropriate conduct Appropriate conduct Security Officer Code of Conduct Security Officer Code of Conduct Dealing with special populations effectively Dealing with special populations effectively

Incident Documentation: To present the campus security officer with the purpose, value and components of incident documentation. Purposes of field notes Purposes of field notes Purposes of report writing Purposes of report writing Characteristics of well written reports Characteristics of well written reports Preparation of a report using who, what, when, where, why and how Preparation of a report using who, what, when, where, why and how Basic legal and institutional considerations (FERPA, HIPPA, handbooks and policy manuals) Basic legal and institutional considerations (FERPA, HIPPA, handbooks and policy manuals)

Testing Optional testing. Optional testing. Certificate of attendance or successful completion. Certificate of attendance or successful completion. Agency head to determine at registration. Agency head to determine at registration.

Other Recommendations… Pilot curriculum course offering in Winston- Salem September 1 - 2, 2009 location UNCSA. Pilot curriculum course offering in Winston- Salem September 1 - 2, 2009 location UNCSA. Train-the-trainer approach to create pool of instructors. Create approved instructor list for the Association. Train-the-trainer approach to create pool of instructors. Create approved instructor list for the Association. Discussion about use of NCJA as possible delivery site. Discussion about use of NCJA as possible delivery site.

Closing Remarks…