Board Meeting December 7, 2012

December 7, 2012 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

Welcome, Remarks, Introductions... Mr. Charles Nelson The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Agenda December 7, 2012 Call to Order Consent Agenda Appoint 2013 Nominating Committee Financial Report Adopt 2013 Budget Adopt October 18, 2012 Board Meeting Minutes One Call Concepts Presentation President’s Report Executive Director’s Report Agree on Executive Director’s 2013 Goals/Objectives New Business Executive Session Closing Remarks Adjourn

Consent Agenda Membership Report

Consent Agenda Top 10 Calls By Parish November 2012

Consent Agenda Nature of Work November 2012

Consent Agenda # Of Calls By Type Of Caller November 2012

Consent Agenda % 2003/2004/2005/2006/2007/2008/2009/2010/2011/Nov 2012

Consent Agenda % I-TIC 2004/2005/2006/2007/2008/2009/2010/2011/Nov 2012

Consent Agenda I-TIC Locate Requests

Consent Agenda 811 Percentage

Consent Agenda Motion to Adopt Membership Report General Manager’s Report

Appoint 2013 Nominating Commmittee Chairman... Mr. Charles Nelson

Financial Report Financial Overview... Mr. Charles Carney & Mr. Paul Blouin

Financial Overview Budget Versus Actual October 2012

Financial Report October 2012 Total Current Assets... Mr. Paul Blouin

Louisiana One Call Total Current Assets Annual History NOTE: One Call Locates closed February 2011; March 2, 2011-$571, was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).

Louisiana One Call Total Current Assets Dec Oct 2012 NOTE: Mar-Jun Marketing Expense $341,880 & Promotions Expense $42,698, Mar-Apr Furniture and Fixtures Expense $76,687, and Feb-May Building Maintenance Expense (painting,repairs & A/C purification systems) $37,892; the budgeted expenses are spread out over twelve-months; $35,000 was unbudgeted expense. The assets appear out of balance presently, but should level out later during the year. According to the CPA, the Total Current Assets report includes funds in the Operations Account, the Expense Account and the Capital Account. Also, May/June Income was lower than estimated by $84,966. July/August Income was lower than estimated by $87,164. Sept Income was lower than estimated by $191,000. Jul-Sep Marketing Expense $32,601 & Promotions Expense $37,294. Oct Income was lower than estimated by $186,677.

Louisiana One Call Total Current Assets 2000 – October 2012

Accounts Receivable January 2012 – November 2012 Amount Billed 220, , , , , , , , , , ,704 Amount Rec’d 220, , , , , , , , , ,432 3,078 % Outstanding 0% 0% 0%.10%.14%.41%.39% 1.25% 2.12% 32.39% 98.60%

Financial Report Estimated Call Volume... Mr. Paul Blouin

Louisiana One Call Est vs Act-Incoming 2011/Nov 2012 MONTHLY +5% +8% +10% -6% -3% +2% -12% +2% % -14% -19% +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3% YTD -12%

Louisiana One Call Est vs Act-Outgoing 2011/Nov 2012 MONTHLY +5% +7% +5% -6% -5% +3% -15% +1% -2% -23% -15% -23% +2.3% -2% -6% -10% -18% % -15% -4% +5% -1% YTD -5.2%

Louisiana One Call Incoming Call Volume Through November 2012, Incoming Call Volume is 12% below 2011

Louisiana One Call Outgoing Call Volume Through November 2012, Outgoing Call Volume is 5.2% below 2011

December 7, 2012 Board Meeting Adopt 2013 Budget

December 7, 2012 Board Meeting Adopt September 20, 2012 Board Meeting Minutes

BREAK 10:30 – 10:45

December 7, 2012 Board Meeting One Call Concepts, Inc. Presentation –Mr. Tom Hoff and Mr. Matt Ruddo

President’s Report Update on Fall SOCS Meeting –Nov. 7-9 –Little Rock, AR Paul, David, Mike, Shirley attended Fall Planning Session –Nov. 28 –Lafayette, LA 2013 Annual Meeting March 21 st –Letter to go to membership in January

Executive Director’s Report Discuss Enforcement Dig Law Advisory Committee Meeting –November 5 th at LA Farm Bureau

December 7, 2012 Board Meeting Agree on Executive Director’s 2013 Goals/Objectives

December 7, 2012 Board Meeting New Business –Review and Approve 2013 Calendar

December 7, 2012 Board Meeting Executive Session –Personnel Matters –Discuss Extension of LOC/OCC Contract to December 31, 2013 –Chairman Report on President Evaluation Forms

December 7, 2012 Board Meeting Closing Remarks... Mr. Charles Nelson

December 7, 2012 Board Meeting Adjourn