Institutionalizing Assessment: Changing a Mindset Al Foderaro, Director Denise Schmidt, Associate Director Career Services & Cooperative Education COUNTY COLLEGE OF MORRIS Randolph, New Jersey

County College of Morris 2 Academic Advisement Admissions Athletics Campus Life Counseling Services Financial Aid Health Services Records and Registration Women’s Center PRESIDENT VP of STUDENT DEVELOPMENT AND ENROLLMENT MANAGEMENT Career Services and Cooperative Education Center for Academic Support and Enrichment Center for Assess- ment and Learning Center for Business and Technology Center for Teaching Excellence Educational Opportunity Fund Headquarters Plaza Learning Resource Center Planetarium School Relations SSI/MSI Youth Programs Academic Divisions: Health and Natural Sciences Business, Mathematics, Engineering & Technology Liberal Arts Accounting Auxiliary Enterprises Budget and Business Services Business and Finance Office Information Systems Plant and Maintenance Purchasing Security and Safety Alumni Affairs Community and College Relations Institutional Research and Planning Resource Development and Grants Special Events VP of ACADEMIC AFFAIRS VP of BUSINESS AND FINANCE EXECUTIVE DIRECTOR of COLLEGE ADVANCEMENT AND PLANNING HUMAN RESOURCES

County College of Morris 3 Training Approach for Implementation Plans Implemented  Plans Finalized  Plans Reviewed  Department Plans Developed  Trained Additional Staff in all Departments  Trained Directors

County College of Morris 4...The Assessment Loop… What is it?

5 ASSESSMENT FRAMEWORK MissionObjectives Programs and Services Intended Outcomes AssessmentFeedback/Change

County College of Morris 6 Describe your department’s purpose Identify your constituents Relate your mission statement to those of your division and the institution MISSION

County College of Morris 7 Career Services and Cooperative Education Career Services and Cooperative Education “The Office of Career Services and Cooperative Education supports students and alumni as they make career decisions, develop job search strategies, pursue experiential education, and secure employment.” MISSION

County College of Morris 8 Broad, general statements (3-5) What is your department trying to accomplish? What are your functions? Each objective will have several programs/services that support it. OBJECTIVES

County College of Morris 9 1. Disseminate information on current and projected employment opportunities and career-related and job search topics. 2. Provide resources to help students assess and relate their interests, skills, education, and experiences to possible careers. Career Services and Cooperative Education Career Services and Cooperative Education OBJECTIVES

County College of Morris Provide experiential education opportunities and campus employment placements for eligible students. 4. Assist students and graduates in the development of job search tools and competencies. 5. Support students and graduates as they explore off-campus employment opportunities. Career Services and Cooperative Education Career Services and Cooperative Education OBJECTIVES

County College of Morris 11 What are the activities of your department? Do these activities support your objectives? PROGRAMS & SERVICES

County College of Morris 12 Resource Preparation / Distribution Group Presentations Individual Counseling Web Site Career Week Job Listings Resume Critiquing Job Locator & Developer Job Fairs On-Campus Recruiting Student Employment Program JobMatch Graduate Survey Co-op/Internship Program Career Services and Cooperative Education Career Services and Cooperative Education PROGRAMS & SERVICES

County College of Morris 13 PROGRAMS AND SERVICES OBJECTIVES Career Services & Cooperative Education Resource Prep/Dist. Group Presentations Individual Counseling Web Site Career Week Job Listings Resume Critiquing JLD Job Fairs On-Campus Rec. Student Emp. Prog. Co-op/Intern Prog. JobMatch Graduate Survey 1.Disseminate information on current and projected employment opportunities and career-related and job search topics. 2.Provide resources to help students assess and relate their interests, skills, education, and experiences to possible careers. 3.Provide experiential education experiences and campus employment placements for eligible students. 4.Assist students and graduates in the development of job search tools and competencies. 5.Support students and graduates as they explore off-campus employment opportunities.

County College of Morris 14 Why look at outcomes? Need to demonstrate effectiveness Utilization and satisfaction are important in the broad picture of assessment May not give you information you need to identify improvements that should be made

County College of Morris 15 TYPES OF OUTCOMES Program/Service Outcomes Learning Outcomes Developmental Outcomes

County College of Morris 16.. WRITING Create specific, detailed statements using active verbs in the future tense. YOUR OUTCOMES “Participants will be able to…identify, write, demonstrate, prepare, explain, calculate…”.

County College of Morris 17...The 3 Ms of Outcomes Meaningful Measurable Manageable

County College of Morris 18 PROGRAM/SERVICE: Co-op/Intern (3) Intended Outcome: Eligible students will identify and secure jobs related to their educational programs. Eligible students will identify and secure jobs related to their educational programs. Co-op students/interns will acquire job knowledge, identify professional skills and abilities, and become familiar with workplace realities of their intended careers. Co-op students/interns will acquire job knowledge, identify professional skills and abilities, and become familiar with workplace realities of their intended careers. Students will be offered continued employment at the conclusion of their work experiences. Students will be offered continued employment at the conclusion of their work experiences.

County College of Morris 19 ASSESSING YOUR OUTCOMES Determining the degree to which your outcomes were achieved Collecting proof of your effectiveness Use a combination of methods multiple, varied, quantitative, qualitative Conduct on-going measurements

County College of Morris 20 ASSESSMENT METHODS StatisticsSurveys/Evaluations Interviews/Focus Groups Internal/External Review Pre test / Post test Performance-based

County College of Morris 21 Program/Service: CO-OP/INTERN (3) Intended Outcome Co-op students/interns will acquire job knowledge, identify professional skills and abilities, and become familiar with workplace realities of their intended careers. Methods of Assessment Program evaluations – students, faculty, employers Focus groups (advisory board, co-op faculty, student participants in class) On-line student learning assessment

County College of Morris 22 Program/Service: Intended Outcome: Methods of Assessment: Intended Outcome: Methods of Assessment: Intended Outcome: Methods of Assessment:

County College of Morris 23 PLAN FOR ASSESSMENT Don’t try to assess all of your programs and services all of the time Create a timeline for assessment activities (implementation grid) Assign individuals to be responsible

County College of Morris 24 IMPLEMENTATION GRID Assessment methods used When is assessment done Who is responsible Outcome 1 Outcome 2 Outcome 3 Program/Service:

County College of Morris 25 Analyze your findings Report your results Identify / establish benchmarks Make adjustments, implement change FEEDBACK / CHANGE

County College of Morris 26 ASSESSMENT SUMMARY [ insert name of program/service here ] Assessment Activities: Feedback/Change:

County College of Morris 27 MANAGE ASSESSMENT Assessment is a process, not an event. Assessment should be meaningful and sustainable. What’s important is that assessment is happening!

County College of Morris 28 ASSESSMENT LOOP Mission INTENDED INTENDED OUTCOMES OUTCOMESFEEDBACK/CHANGE METHODS OF ASSESSMENT Objectives Programs and Services 28

County College of Morris 29 ASSESSMENT LOOP Mission INTENDED INTENDED OUTCOMES OUTCOMESFEEDBACK/CHANGE METHODS OF ASSESSMENT Objectives Programs and Services 28

County College of Morris 30 ASSESSMENT LOOP Mission INTENDED INTENDED OUTCOMES OUTCOMESFEEDBACK/CHANGE METHODS OF ASSESSMENT Objectives Programs and Services 28

County College of Morris 31 ASSESSMENT LOOP Mission INTENDED INTENDED OUTCOMES OUTCOMESFEEDBACK/CHANGE METHODS OF ASSESSMENT Objectives Programs and Services 28

County College of Morris 32 ASSESSMENT LOOP Mission INTENDED INTENDED OUTCOMES OUTCOMESFEEDBACK/CHANGE METHODS OF ASSESSMENT Objectives Programs and Services 28

County College of Morris 33 ASSESSMENT LOOP Mission INTENDED INTENDED OUTCOMES OUTCOMESFEEDBACK/CHANGE METHODS OF ASSESSMENT Objectives Programs and Services 28

County College of Morris 34 ASSESSMENT LOOP Mission INTENDED INTENDED OUTCOMES OUTCOMESFEEDBACK/CHANGE METHODS OF ASSESSMENT Objectives Programs and Services 28

County College of Morris 35 About the College Assessment Over the past several years, County College of Morris has embraced outcomes assessment, with departments in all divisions designing and implementing assessment plans and processes to determine the effectiveness of their programs and services. These ongoing assessments have resulted in continuous improvements in the classroom and across the campus. Today, the campus community speaks the same language of assessment, departments share common goals toward improvement, and individuals recognize that an institution’s overall effectiveness in educating its students is measured in the effectiveness of every one of the programs and services it delivers. Assessment plans of both academic and administrative departments have been posted on the college’s website in an effort to inform the campus community and to share with our external constituencies the ways in which the College is monitoring, improving, and enhancing student learning and student success. Click here to view this information... Click here 29

County College of Morris 36 CCM Divisions Institutional Assessment Information Academic Divisions Business, Mathematics, Engineering and Technologies Health and Natural Sciences Liberal Arts and Sciences ^Top Administrative Divisions Academic Affairs Business and Finance College Advancement and Planning Human Resources Student Development and Enrollment Management ^Top ccm.edu/ spider 30