The power of three - realize the potential Accenture Plant Performance Solution (APPS) Detailed Offering Description Accenture/Avanade/Microsoft Alliance Confidential

Business Drivers and Challenges Oil and Gas Companies that own and operate Plants and Equipment are being driven to increase the performance and reliability of their fleet and assets. Business Drivers: Focus On Improving Operations to Reduce Costs Reduced Capital Spend on New/Replacement Equipment Increased Market Competition Need to Maximize Return on Assets Challenges: An Aging Workforce – Limited Access to Equipment Experts Aging physical assets – maximizing availability Information on assets is Distributed and Disjointed A lack of communication and collaboration tools Unclear maintenance strategies Minimal knowledge management capabilities Utilities Chemicals and Natural Resources Accenture/Avanade/Microsoft Alliance Confidential

Progression of Technology & Expertise In order to address the lost value due to complex technologies and diminishing expertise, single monitoring and diagnostic applications are becoming critical Value Significant data availability Diverse set of application tools and vendors Strategic generation IT Limited data integration Significant in-house expertise Enterprise Data and Information Integration On-line Monitoring and Diagnostics M&D center delivery models Real-time KPI and fleet performance visualization tools DCS supplied data Limited historical trending Off-Line Calculations No data integration Software Application Tools Some On-line Calculations Plant centric engineering Plant driven generation IT Data Historians Labor/expertise constrained Time 1980’s 1990’s Today Emerging Accenture/Avanade/Microsoft Alliance Confidential

Accenture Plant Performance Solution (APPS) Overview By providing users the ability to: Integrate information from multiple sources and systems Drill-down into and analyze that info Have that info delivered in a role-based fashion Collaborate with others in the organization Use past knowledge to make better, more informed decisions Integrate that with work and asset management system Establish and manage equipment and operational alarms APPS enables Decision-makers to: Monitor, manage and improve day-to-day operations Improve ability to predict and plan maintenance Improved accuracy of revenue forecasting Deliver real-time and historical info to all levels of the organization Execute better and faster decision-making Achieve high performance and reliability of enterprise asset. Accenture/Avanade/Microsoft Alliance Confidential

APPS Application Architecture Portal Fleet Summary - Fleet KPIs - Data Feeds Plant Overview - Plant KPIs - Unit Roll-Up Unit Level - Operational Overview Unit KPIs Drill Down Ability Component Level - Equipment Specific - Reliability Focused KPIs - Drill Down Ability Accenture/Avanade/Microsoft Alliance Confidential

APPS: Key Features Business solution: business process design for maximizing equipment performance based on Accenture’s High Performance Utility Model (HPUM) Integrated information for decisions: single holistic view of plant and asset condition by integrating real-time equipment data with other existing legacy systems Equipment risk monitoring: can iincorporate Accenture predictive analytics to identify and prioritize critical business risks Knowledge management & collaboration: iintegrated collaboration and knowledge management capabilities Infrastructure to build on: expandable Microsoft-based infrastructure – compatible with many models (e.g. Matlab) and systems (e.g. SmartSignal); highly configurable to suit client needs Independence: solution is independent of equipment OEMs and is adapted to fossil, wind and hydro generation. Role based: iinformation structured to suit the needs of relevant roles e.g. steam turbine condition engineer Hosted solution option: information system can be hosted by Accenture or implemented at client – for pilot or full implementation Accenture/Avanade/Microsoft Alliance Confidential 6

APPS integrates applications and data sources into decision making processes to improve equipment performance Integrated Decision & Risk Management People & Knowledge Management Business Process Applications Data Gathering/Monitoring/Management Technical Architecture Field Systems/Equipment Decision Support, Risk mitigation, Resource allocation, Asset Optimization Integrated planning, Remote Monitoring & Diagnostics center, Collaboration VALUE Standard processes & procedures, RCM, CBM Workflow, Maintenance Management, EAM, CMMS, SmartSignal Data Historians, Continuity and Alert Management Systems Integration, Infrastructure, Networks SCADA, Control Systems, Field devices Accenture/Avanade/Microsoft Alliance Confidential

APPS Value Chain – Asset Uptime Assessment APPS focuses on proactive solutions and processes to increase availability Optimize On-line Maintenance to Reduce Scope Reduce Duration of Scheduled Deferment Improve Operations Management Standardize Work Processes for Planning and Execution Increase Avail. Employee Advanced Project Management Tools and Process Leverage Predictive Monitoring Technologies and Processes Reduce Causes of Unscheduled Deferment Reduce Deferment or Downtime Integrated Asset Performance & Maintenance Processes & Strategies Centre of Excellence to Leverage Experts Across System Decrease Diagnosis Time (Surveillance) Enable Collaboration and Knowledge Sharing to Speed Time to Decision Effective Management of Contractor Work Decrease Repair Time Improve Solutions Design & Planning Improve Work Quality Accenture/Avanade/Microsoft Alliance Confidential

Value Areas - Detail Areas of opportunity to increase plant and equipment performance and reliability can be targeted in 4 key areas Business Trader Planner Strategic Asset Management / Outage Prevention by providing operations a higher level of knowledge about equipment performance and health. Capital Spending through improved planning and prioritization by having enhanced information on equipment health. Improved Production Efficiency by providing real-time information on plant and equipment performance and operator controllable parameters you can increase efficiency. Increased Employee Effectiveness by streamlining the access to experts and information through collaboration and knowledge sharing Engineer Technician Engineer Technician Engineer Technician Increased Leverage of Current Investments in Plant IT by expanding the expanding the reach and usage of critical information through portal technology resulting in an increase on ROI. Decreased Asset Downtime through the introduction of condition-based and predictive based monitoring and analysis. Accenture/Avanade/Microsoft Alliance Confidential

APPS Leverages our High Performance Utility Model (HPUM) to Bring Industry Leading Best Practices to this Capability Model Human Capital Infrastructure Performance Monitoring & Analysis Centre Data Historian Process Monitoring Condition Predictive Work and Asset Mgmt Integration Management & Business Unit Reporting Process Infrastructure Technology Infrastructure Physical Inventory and Tools Accenture/Avanade/Microsoft Alliance Confidential

APPS is based on leading off-the-shelf packages…. The APPS solution is based on the Microsoft Office SharePoint Server platform and can integrate with many standard and custom enterprise applications for plant and asset management Fleet Summary - Fleet KPIs - Data Feeds Plant Overview - Plant KPIs - Unit Roll-Up Unit Level - Operational Overview Unit KPIs Drill Down Ability Component Level - Equipment Specific - Reliability Focused KPIs - Drill Down Ability Line of Business Applications Microsoft Office SharePoint Server Platform Excel Services Collaboration Knowledge Management Search Single Sign-On Reports Predictive & Trend Analysis Data Historian Accenture/Avanade/Microsoft Alliance Confidential

…supported by Accenture’s own business and systems assets In addition to the technical framework, a series of assets are part of APPS to provide a comprehensive, high performance, business solution Fleet Summary - Fleet KPIs - Data Feeds Plant Overview - Plant KPIs - Unit Roll-Up Unit Level - Operational Overview Unit KPIs Drill Down Ability Component Level - Equipment Specific - Reliability Focused KPIs - Drill Down Ability Business process and best practices Business architecture Page templates and frameworks Microsoft Office Sharepoint Server Platform Excel Services Collaboration Knowledge Management Search Single Sign-On Reports SmartSignal, OSI, Microsoft integration accelerators Predictive Analytics Development Tools Platform Accelerators Implementation Tools Application Accelerators Line of Business Applications Predictive & Trend Analysis Data Historian Alliance and partnerships with integrating application vendors Accenture/Avanade/Microsoft Alliance Confidential

APPENDIX Wind Energy Scenarios Accenture/Avanade/Microsoft Alliance Confidential

Wind energy scenarios - screenshots Accenture/Avanade/Microsoft Alliance Confidential

Wind energy scenarios - screenshots Accenture/Avanade/Microsoft Alliance Confidential

Wind energy scenarios - screenshots Accenture/Avanade/Microsoft Alliance Confidential

Wind energy scenarios - screenshots Accenture/Avanade/Microsoft Alliance Confidential

APPENDIX Refinery Scenarios Accenture/Avanade/Microsoft Alliance Confidential

Refinery scenarios - screenshots Accenture/Avanade/Microsoft Alliance Confidential

Refinery scenarios - screenshots Accenture/Avanade/Microsoft Alliance Confidential

Refinery scenarios - screenshots Accenture/Avanade/Microsoft Alliance Confidential

Refinery scenarios - screenshots Accenture/Avanade/Microsoft Alliance Confidential

Further information Accenture Avanade Microsoft Dave Cox APPS Offering/Asset Lead david.b.cox@accenture.com +1 865-582 6017 Thomas A. Yemc Alliance Director Resources Operating Group for MS/AVA thomas.a.yemc@accenture.com +1 312 693 3851 Bruce R. Boettcher ACN-AVA-MS Solutions Director bruce.r.boettcher@accenture.com +1 184 791 012 27 Avanade Matt Whitehead Director Americas Resources Operating Group m.j.whitehead@avanade.com +1 954 661 3313 Microsoft Greg Morning Industry Strategy Consulting for Accenture gregmorn@microsoft.com +1 512 7503241 Claudia Hauser Global BDM Accenture Resources Operating Group claudia.hauser@microsoft.com +41 78 844 60 89 Jon Arnold Managing Director MS Global Utilities Industry jona@microsoft.com +1 904 280 5406 Accenture/Avanade/Microsoft Alliance Confidential