Volunteer, Work & Learn US: Work & Travel Brochure Training 2011/2012 In DetailGlobal Land Product07/10/2011

Fast facts, brochure layout & suppliers What you need to know about our Work & Travel products

Travel the world and push your limits Learn more about Work & Travel products to help your customer work abroad Programs offer much more than just a tourist experience Working abroad funds further travel Opportunity to work alongside locals International experience looks fantastic on a CV Learn new cultures and live day-to-day in another country Earn a living whilst overseas

Products will differ in each division so check your brochure! 25+ programs 5 suppliers Spanning multiple countries Commission vary from $50 And commission from 20 – 25% 24/7 support in home/host country Bookable through STAy and B2Bs Some programs offer visa assistance Group flight options Differing age restrictions Some require specific experience Some programs require skill sets

An brief overview of the programme and what to expect The programme’s best bits! Its unique selling points Fairly important! Restrictions range from age, nationality, skill set, qualification and language Take note! Departures range from days of the week to date, months and even seasons Product Code = important! Code will be searchable through 1Source (April 2012) Understand the bigger picture. Many programmes involve multiple steps within the application process Break it down. Keen to know how life pre and during the programme works day by day? A large part of Work & Travel is all about potential earnings! Duration – min & max

SupplierProduct BUNAC (The British Universities North American Club)Work Australia BUNAC (The British Universities North American Club)Work New Zealand BUNAC (The British Universities North American Club)Intern In Britain BUNAC (The British Universities North American Club)Work Ireland BUNAC (The British Universities North American Club)Work Canada Australian Backpackers Work & TravelAustralian Starter Packages: Perth, Darwin, Cairns, Brisbane, Sydney, Melbourne and Adelaide Australian Backpackers Work & TravelFarm Familiarisation Australian Backpackers Work & TravelAustralian Internships (Paid & Unpaid) Base Backpackers AucklandNew Zealand Working Holiday Packages Camp Europe i-to-i TEFLTeach English Abroad (TEFL)

BUNAC: in detail BUNAC provide a whole range of products in the Canada, Ireland, the UK, Australia and New Zealand which we have previously not had access to. And while we do already sell Working Holiday programmes to Australia and New Zealand, BUNAC product has USPs such as the IEP Work Exchange Visa for New Zealand - available exclusively through BUNAC for people years old. As the only agency that has access to BUNAC's products, it puts STA Travel in a unique and very exciting position. It's a great step forward in establishing ourselves in the broader 'work and study abroad' markets. Unique Selling Points: - Market leader with 50 years of experience - Great reputation with employers and Universities - Offers full support packages STA Commission $50 See Cheat Sheets

BUNAC: Work Canada Snapshot: Live, work and travel in Canada with help & guidance through whole process – travelling on the Open Work Authorization Duration: Up to 12 months Departures: Year-round Eligibility: yrs / US passport / full-time student enrolled for fall 2011 or spring 2012 at US-accredited college or university Inclusions: Open Work Authorization, jobs guidance, insurance, orientation, tax/banking help, walk-in centers (YYZ, YVR), phone card, social events Local Partner: SWAP Programme Fee: US$405 including the CA$150 Canadian visa fee (also inc US$50 referral) Other Fees: Flights/travel to Canada & support funds Flights: STA can assist with the best deals!

BUNAC: Intern in Britain Snapshot: Intern in Britain with sponsorship under the Government Authorised Exchange (GAE) programme – available exclusively through BUNAC! Duration: 1 to 6 months Salary: Subject to National Minimum Wage – £4.98 per hour (up to 21 yrs) or £6.08 per hour (22+ yrs) Eligibility: 18+ yrs / US resident (or US resident studying abroad) / full-time degree level student or graduated within last 12 mths Inclusions: Visa sponsorship, visa assistance, orientation, walk-in center (BUNAC’s London office), tax/banking/NI, social events Program Fee: US$750 (inc US$50 referral) Other Fees: UK Visa fee (£190), insurance (fr US$189), flights & support funds (US$1500 for paid internship / US$2500 for unpaid) Flights: STA can assist with best deals!

BUNAC: Work Ireland Snapshot: Explore the ‘Emerald Isle’ with a 4-month Letter of Eligibility (work permit) or 12-month working holiday visa Eligibility: 18 yrs (& max 30 yrs on 12-month visa) / US citizen & passport / full-time uni or college student, or graduated in last semester Inclusions: Work permit (4 months) or visa assistance (12 months), arrival transfer & 1st night accomm., orientation, walk-in center (Dublin), banking/tax, phone card Local Partner: USIT Program Fee: US$430 (4 mths inc permit) or US$340 (12 mths) - inc US$50 referral Other Fees: Visa fee on 12-month program (US$250), immigration fee on arrival (€150), insurance (fr US$239), flights & support funds Flights: STA can assist with the best deals!

BUNAC: Work Australia Snapshot: Gap year support package for those travelling on a ‘416’ (‘Youth from the US’ visa) or ‘462’ (‘Work & Holiday’ visa) Duration: 4 mths (‘416’) or 12 mths (‘462’) Departures: Year-round Eligibility: yrs / US citizen & passport (those applying for ‘462’ visa must also be a high school graduate) Inclusions: Visa application, jobs database, arrival transfer, 2 nts accomm, walk-in centers (SYD, MEL, BNE, PER), orientation Local Partner: Work ‘n’ Holiday Program Fee: US$544 (4 months) or US$499 (12 months) – inc US$50 referral Other Fees: ‘416’ visa fee (US$305) or ‘462’ visa fee (US$270), travel insurance (fr US$329), flights & support funds Flights: STA can assist with best deals!

BUNAC: Work New Zealand Snapshot: Ultimate working holiday support package for those travelling on a Working Holiday Visa or IEP Work Exchange Visa (exclusive to BUNAC) Duration: Up to 12 months Departures: Year-round Eligibility: (Working Holiday Visa) or (IEP Work Exchange Visa) / US citizen Inclusions: Visa application, jobs database, arrival transfer, 2 nts accomm, orientation, walk-in center (AKL), social events, tax/bank Local Partner: IEP (BUNAC’s sister company) Program Fee: US$450 (Working Holiday Visa) or US $550 IEP Work Exchange Visa) – inc US$50 referral Other Fees: Insurance (fr US$479), flights & support funds Flights: STA can assist with best deals!

BUNAC: How To Book 1. STA agent checks applicant’s eligibility for chosen program (e.g. age, student status if applicable, correct passport) 2. STA agent checks program is ‘open’ for sale – most are available year-round 3. ‘Intern in Britain’ candidates must prove to BUNAC they have their own internship agreed before application and visa process can start) 4. Customer registers with STA agent and pays our referral fee: USD $50 5. STA agent captures basic passenger information on a white-label version of BUNAC’s website 6. No further requirements for STA … but we can sell add-ons later! 7. BUNAC contacts customer within 2 working days to take payment of remaining fee & complete program application 8. BUNAC assists customer with visa application, pre-departure planning and help with job hunting 9. STA assists with flights and insurance (if required)

Australian Backpackers: Starter Packs Snapshot: City starter packs perfect for anyone wanting a stress free start in Perth, Darwin, Cairns, Brisbane, Sydney, Melbourne and Adelaide. With guided orientation, hostel accommodation, job search access and job offers sent for entire duration of stay! Programme Details: Perth (2n), Darwin (2n), Cairns (2n), Brisbane (2n), Sydney (2, 4, 6n), Melbourne (2, 4n) and Adelaide (2n) Clients are met at the airport, transferred to their hostel accommodation and equipped with a comprehensive work and travel pack, and 12 months membership to the Australian on- line job agency and Woodduck Australian Backpackers job agency Departure Dates: daily Duration: 3-7 days Inclusions: hostel accommodation and transfers, comprehensive work and travel pack, 2x12 months Job Club membership, set up of: mobile phone/SIM card/bank account/Medicare card/mail forwarding/holding service/tax/file number; and variety of excursions and planned social activities. Programme Fee: fr $390 Other Fees: visa, food and other personal support funds STAy Commission: 25%

Australian Backpackers: Australian Internships Snapshot: Australian Internship placements (paid and unpaid) with a focus on the hospitality industry. From 6 weeks to 6 months in SYD, MEL, BNE, OOL, ADL and PER. Ideal for linking university studies & graduate qualifications with career dreams. Programme Details: -3 months & 6 months paid placement options with pre-departure and in-country support assistance, welcome pack, host company induction and arranged social events. Remuneration from AU$13 to AU$18 (average $15-16) and weekend rates AU$20 to AU$ weeks to 6 months un-paid placements - to gain valuable experience in anything fr marketing, finance, media to fashion. Clients to provide 8 weeks before intended start date: CV, cover letter and application (including STAy booking reference). Clients will then undergo an interview. Departure Dates: daily (exact start date will depend on the internship offered)

Australian Backpackers: Australian Internships..continued Duration: 6 weeks – 6 months Eligibility: -Have a strong level of English (min IELTS 7.0) -Be years of age -Have full-time availability throughout the internship period -Be eligible for a Working Holiday Visa (417) Inclusions: 6 week – 6 month placement, pre-departure and in-country support and assistance, welcome pack and in-depth induction with host company, organised social events/weekends, reference or statement of service from host company on completion of internship Programme Fee: fr $1,214 Other Fees: visa, arrival transfer, insurance, accomm and other personal support funds STAy Commission: 20%

Australian Backpackers: Farm Familiarisation Snapshot: Farm Familiarisation packages ex Sydney – terrific opportunity for those wanting to gain farm hand experience in Australia’s outback. Varying package options, some with the onwards employment that count towards a second year visa! Programme Details: 9 nights Gold, 6 nights Silver and 6 nights farmstay (basic). All 3 are aimed at educating the participant in the Australian outback way of life and they offer the opportunity for participants to learn to drive 4x4 vehicles, horse ride, muster, sheep shear, pick cotton and work with polo-cross horses (just to name a few). Completion of learning modules leads to certification and possible onwards employment. Departure Dates: Gold - Thursdays (Farm Course starts Mondays), Silver & Farmstay - Sundays (Farm Course starts Mondays). Duration: 3-7 days Eligibility: -Understand, speak and write fluent English -Possess the correct working holiday visa -Have an Australian reciprocal Medicare Card, if not eligible, then comprehensive personal/Travel Insurance -Be fit and able to complete the course -Notify any medical conditions/medication, prior injuries, dietary conditions or learning disabilities -Possess a drivers’ license

Australian Backpackers: Farm Familiarisation continued… Inclusions: *Gold - Sydney airport pick up and transfer out to the farm, 3 nights accomm in Sydney, 6 nights station accomm and all meals, learning modules, work shirt, activities, local pub dinner, guaranteed 3-4 job offers after successful course completion, assistance with bank account, tax file and mail redirection set up, 12 months emergency assistance *Silver - one way transfer out to the farm, 6 nights station accommodation and all meals, learning modules, work shirt, activities, local pub dinner, guaranteed 1 job offer after successful course completion, assistance with bank account set up. *Farmstay - one way transfer out to the farm, 6 nights station accommodation and all meals, learning modules, work shirt, activities, local pub dinner, assistance with bank account set up Programme Fee: fr $912 Other Fees: visa, onward travel - funds of at least at least AU$500 to cover travel expenses, other personal support funds. STAy Commission: 20%

How to book: city starter & farm packages 1. Refer to STAy Product Information Pages – Sydney/Melbourne/Adelaide/Brisbane/Cairns/Darwin for Starter Pack departure date and duration details. And Sydney for Farm packages.

2. Availability Search - enter search criteria: Packages (or All Accommodations as default), departure date, # nights, 1 room and 1 pax. Click on ‘Search’.

3. Results – 1. Click +sign (next to details) to glean further details and then click on the ‘hyperlinked product name’

4. Room Details - various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Enter 1 ‘room’, tick that acceptance of all errata, terms and conditions and click on ‘Proceed’

5. Transfer Details – add in clients flight arrival details (failure to do this and the client will not be met at their chosen Australian airport)

6. Item Set Details - skip additional services by clicking on ‘Skip’

7. New Overview – click on Book to add passenger details

8. Passenger Details – Enter all relevant details, DOB and then click on ‘Proceed’

9. New Overview – Pending new booking with passenger details. Click on ‘Book’

10. Booking Overview – Confirmation of new booking with STAy reference

How to book: Australian internships 1. Refer to STAy Product Information Pages – Sydney /Melbourne/Brisbane/The Gold Coast/Adelaide/Perth – for departure dates, duration and any important information required as part of the booking process (eg client’s address must be added as a memo).

2. Availability Search - enter search criteria: Other (or All Items as default), departure date, # pax and city code. Click on ‘Search’.

3. Item Set Detail Results - Click on the ‘hyperlinked product name’

4. Item Detail Results – Click on the desired blue arrow and note deposit requirement!

5. Book Item – various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Tick that the errata, T&Cs have been read, select the number of adults required and then click on ‘Proceed’.

6. New Booking Overview – click on ‘Book’

7. Additional Pax Details – complete all section and then click on ‘Proceed’ 8. New Overview – Click on ‘Book’

9. New Booking Overview – confirmation of new booking with STAy reference 10. Continuation of booking (post STAy): Step 1 – Clients to provide Australian Backpackers with client's CV, cover letter and application (including STAy booking reference). This must be done at least 8 weeks prior to the intended start date of the internship. Australian Backpackers will then respond advising if they can assist the customer

Base Backpackers Auckland Snapshot: The perfect package for backpackers travelling to New Zealand on a Working Holiday Visa - The package includes help setting up an NZ bank account and an NZ Tax File Number and A GUARANTEED JOB OFFER, as well as loads of other handy additions. Programme Details: Clients will be met at Auckland airport, transferred to BASE backpackers and, from there, equipped with all necessary details to get the off to a cracking working start. Package available for 3, 5, 8 days. Departure Dates: Daily Duration: 2, 4, 7 nights Eligibility: min 18 years and a New Zealand working holiday/tourist visa

Base Backpackers Auckland..continued Inclusions: Accommodation in shared dorm, airport pick up transfer, breakfast, Vodafone SIM card, one hour Internet access, a drink voucher for Globe Bar - Work package x 12 months registration with NZ Job Search x Orientation Session / Job Placement Service x Applying for IRD (NZ tax number) x Opening a bank account x CV / Cover Letter hints and advice x Arranging interview times with employers 24 contact number, access to discounted NZ travel products, luggage storage, mail and fax service; and work NZ Handbook. Programme Fee: fr $323 Other Fees: flights, visa, travel insurance, return transfer, meals and any other personal support funds STA Commission: 25%

How to book: Base Backpackers Auckland 1. Refer to STAy Product Information Pages – Auckland for departure dates and duration details

2. Availability Search - enter search criteria: Packages (or All Accommodations as default), departure date, # of nights, # rooms/beds and # of pax. Then double click on the Accommodation Name field and a pop up window/field will appear. Type in Base Auckland: and click on ‘Search’

3. A list of products and their related STAy code will result. In this case only the one. Select the product by clicking on the ‘hyperlinked name’

You will be taken back to the Availability Search page and the Accommodation name field will be correctly populated. You can choose to also include the city code, but as a particular supplier has been selected it is not mandatory that a city be selected too 4. Click on ‘Search’

5. Search Results – click on the ‘hyperlinked product’ name

6. Room Details – various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Enter 1 ‘room’, tick that acceptance of all errata, terms and conditions and click on ‘Proceed’

7. Transfer Details – time and flight number MUST be added at this point before proceeding otherwise the client will not be met at the airport. Click on ‘Proceed’

8. Item Set Detail Results – skip additional services by clicking on ‘Skip’

9. New Overview – click on ‘Book’ to add passenger details

10. Additional Details – populate all fields 11. New Overview – Pending new booking with passenger details. Click on ‘Book’

12. New Booking Overview – confirmation of new booking with STAy reference

13. Transfer Voucher – it is essential you print off the necessary transfer vouchers from the STAy product pages, for the client before they depart.

Camp Europe Snapshot: Unique camp counsellor experiences in any one of 20 European summer camps. Programme Details: Week 1 – language course in Hamburg/Munich, week 2 – Camp Adventure Academy and counsellor certification, weeks 3 to 8 – counsellor placement in any one of 20 camps (depending on where the programme requires additional hands) Departure Dates: Hamburg – 08 June Munich – 15 June Duration: 4-8 weeks Eligibility: min 19 years of age and experience working with children Inclusions: 1 wk language/culture learning in Hamburg or Munich, 1 week camp counsellor course, 2 to 6 week camp placement, room & board (half board during language course, full board during counsellor course and placement), ground transport in camp country (transfer from Munich or Hamburg to chosen camp are not included and clients not arriving to Munich Airport must arrange their own transport to the package departure point), further language training, full insurance coverage during placement and Camp Counsellor certification/recognition Programme Fee: fr $3,444 Other Fees: European/Schengan visa, flights, travel from Germany to camp placement and additional support funds STA Commission: 20%

How to book: Camp Europe 1.Refer to STAy Product Information Pages – Hamburg/Munich for eligibility, departure dates, duration details and booking procedure.

2. Availability Search - enter search criteria: All Accommodations, departure date, # nights, # pax and supplier name. And ‘Search’. It is also possible to add in the City Code, to further refine the search results but as ‘Camp Europe’ only have two programmes in Germany, adding a city code is not a necessity.

3. Results – 1. Click +sign (next to details) to glean further details and then click on the ‘hyperlinked product name’

4. Room Details - various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Enter 1 ‘room’, tick that acceptance of all errata, terms and conditions and click on ‘Proceed’

5. Item Set Details - skip additional services by clicking on ‘Skip’

6. New Overview Page – click on ‘Book’

Passenger Details – Enter all relevant details, DOB and then BEFORE clicking on ‘Proceed’, consultants must click on the ticked ‘menu’ and add a ‘special request’ in order to advise client’s arrival and departure details at time of booking to ensure transfer is included Failure to do this and the client will be required to source own transfers and at an extra cost! Click on ‘update’

8. Passenger Details – Enter all relevant details, DOB and then click on ‘Proceed’ 9. Booking Overview – Confirmation of booking with STAy reference

10. Once the booking is confirmed it is mandatory that consultants access the “Camp Europe Application Form” (from the STAy Product Pages) The application form must be printed off, filled out in full and ed direct to: After receiving the completed application form, Camp Europe will contact the client within 4 weeks and arrange a Skype interview. A full background check on the client will be required. Camp Europe will provide information on this as required. Clients' application form must be accepted by Camp Europe to complete this activity. If the applicant isn't approved, all monies will be refunded.

i-to-i TEFL Snapshot: i-to-i is the world’s leading online and short course TEFL provider (Teaching English as a Foreign Language) Learn the skills you need and gain the confidence to earn money while you travel abroad. Or get a guaranteed job with one of their internships in China or Thailand. Programme Details, Departure Dates, Durations, Eligibilty, and Inclusions: see Programme Fee: fr $239 STA Commission: TEFL Courses

How to book: TEFL 1. Go to: 2. Enter all information in required fields. Then click complete.

How to book: TEFL..continued 3. Note: If the date appears then spaces ARE available on the weekend course – if the date is not there then call Rachel on Once the form is filled out and sent through, i-to-i will confirm the booking and send the customer a confirmation (An i-to-i member of staff will also call you and your customer once their course is activated.). You need to take full payment at the time of booking. They’ll receive an to let them know when they can start their course. Note – Booking Amends: Within seven days of booking - free of charge. However this does not apply if you book a Classroom TEFL Course within seven days of the course start date. In this case you will not be able to make any changes and tutees are not entitled to any refund for non-attendance at the course. ** How to Book TEFL- Book Over the Phone: Call to book your customers over the phone.

End short version of W&T training Contact - for BUNAC queries - for STAy product queries US Product Managers – for i-to-i product queries