Team Meeting Communication Skills Giving & Receiving Feedback Active Listening Help Demo

Listen to the team member profiles. Giving & Receiving Feedback > Listen to profiles Listen to the team member profiles. Help Kirsten Maden Sarah Nundy John Blackwell Home Listen Listen Read Profile Read Profile Mark Williams Listen Listen Read Profile Read Profile Continue Home

Attend the team meeting Giving Feedback > Attend the meeting Help Attend the team meeting Listen Read meeting script. Home Mark Williams John Blackwell Sarah Nundy Kirsten Maden Kirsten Maden Back Continue Home

Give your feedback to the meeting Giving & Receiving Feedback > Give your feedback Help Give your feedback to the meeting Option Three Listen Option Two Option One Select Home Listen to the Meeting Read feedback script. Back Home

How does the team respond to your feedback? Giving & Receiving Feedback > Team Response Option 1 How does the team respond to your feedback? Help Listen Mark Williams John Blackwell Sarah Nundy Kirsten Maden Read script. Home Kirsten Maden Back Continue Home

How does the team respond to your feedback? Giving & Receiving Feedback > Team Response Option 2 How does the team respond to your feedback? Help Listen Mark Williams John Blackwell Sarah Nundy Kirsten Maden Read script. Home Kirsten Maden Back Continue Home

How does the team respond to your feedback? Giving & Receiving Feedback > Team Response Option 3 How does the team respond to your feedback? Help Listen Mark Williams John Blackwell Sarah Nundy Kirsten Maden Read script. Home Kirsten Maden Back Continue Home

How would you receive their feedback? Giving & Receiving Feedback > Receive team’s feedback How would you receive their feedback? Help Option Three Listen Option Two Option One Home Listen to the Meeting Read the options. Back End Home

Listen to the team member profiles. Active Listening> Listen to profiles Listen to the team member profiles. Kirsten Maden Sarah Nundy John Blackwell Home Listen Listen Read Profile Read Profile Mark Williams Listen Listen Read Profile Read Profile Continue Home

Attend the team meeting Active Listening> Attend meeting Attend the team meeting Listen Home Read meeting script. Mark Williams John Blackwell Sarah Nundy Kirsten Maden Kirsten Maden Back Continue Home

Select your response Back Option Three Listen Option Two Option One Active Listening> Select your response Help Select your response Option Three Listen Option Two Option One Home Listen to the Meeting Select Select Select Read response script. Back

Listen to the team’s response Active Listening> Team response to option 1 Listen to the team’s response Listen Mark Williams John Blackwell Sarah Nundy Kirsten Maden Read response script. Home Kirsten Maden Back End Home

Listen to the team’s response Active Listening> Response to Option 2 Listen to the team’s response Listen Home Mark Williams John Blackwell Sarah Nundy Kirsten Maden Read response script. Kirsten Maden Back End Home

Listen to the team’s response Active Listening> Response to Option 3 Listen to the team’s response Listen Home Mark Williams John Blackwell Sarah Nundy Kirsten Maden Read response script. Kirsten Maden Back End Home

Team Profiles Text Home John Blackwell Sarah Nundy Active Listening > Team Profiles Script Help Team Profiles Text Home John Blackwell “My name is John Blackwell and I’m recently divorced, which actually frees up my time for my triathlon training. I’ve been working night and day for this company for over 10 years. I should have received that promotion, not Sarah. “ Sarah Nundy “My name is Sarah Nundy and I’ve just returned from my maternity leave to a new promotion so I’m working as hard as I can to make everyone happy. I’ve got two kids, a husband, a dog, and I’ve just started doing my MBA part-time on weeknights and weekends.” Mark Williams “My name is Mark Williams and I just graduated from college. This is my first ‘real job’ and I need every paycheck to pay off my new car and student loans. ” Kirsten Madden “My name is Kirsten Madden and I’ve only been working her for about a year. I’ve got to be honest, I’m getting really tired of the long hours and tight deadlines so I’m thinking it’s time to find another job.” Close Home

Team Profiles Text Home John Blackwell Sarah Nundy Giving & Receiving Feedback> Team Profiles Script Team Profiles Text Home John Blackwell “My name is John Blackwell and I’m recently divorced, which actually frees up my time for my triathlon training. I’ve been working night and day for this company for over 10 years. I should be running the team, not Sarah. “ Sarah Nundy “My name is Sarah Nundy and I’ve just returned from my maternity leave to a new promotion as the team lead so I’m working as hard as I can to make everyone happy. I’ve got two kids, a husband, a dog, and I’ve just started doing my MBA part-time on weeknights and weekends.” Mark Williams “My name is Mark Williams and I just graduated from college. This is my first ‘real job’ and I need every paycheck to pay off my new car and student loans. ” Kirsten Madden “My name is Kirsten Madden and I’ve only been working her for about a year. I’ve got to be honest, I’m getting really tired of the long hours and tight deadlines so I’m thinking it’s time to find another job.” Close Home

Giving & Receiving Feedback Meeting Script Giving & Receiving Feedback Script Giving & Receiving Feedback Meeting Script Help Background: The team just finished a big project for which they worked a lot of extra hours. To recognize the team’s efforts, management is offering everyone either a day off or a day’s pay and it’s up to the team to collectively decide on one option. Home John Blackwell “Well the choice is obvious - we could all use a day off. We worked tones of overtime over the last month, which meant I had to cut back on my training.” Mark Williams “Not everyone needs the time off, John, some of us have lots of free time, but it’s the money we need. It must be nice not to have to worry about bills. Kirsten, you just graduated university, you know how it is.” Kirsten Madden “I agree with John, we could all use the time off. Why spend more time here then we need to?” Sarah Nundy “Well, I’m paying for my school courses and daycare so I could really use the extra money. There’s only one person who hasn’t given their input yet. I wonder what it will be?” Close Home

Script: Active Listening Meeting Active Listening Script Script: Active Listening Meeting Help Background: Morale seems to be low lately so the team is meeting to try and figure out what’s going on. Sarah is the first to speak up. Home Sarah Nundy “Ever since the layoffs, I’m really having a problem keeping up with all of this new work that’s been piling up. I now have three people’s work to do plus my own. “ John Blackwell “Just do what you can, Sarah.” Mark Williams “ Things will get better, Sarah. Just hang in there.” Kirsten Madden “It’s always the same story around here, Sarah. Things never change.” Close Home

Script: Your Feedback Option 1 Home Option 2 Option 3 Close Help Giving & Receiving Feedback > Your Feedback Help Script: Your Feedback Option 1 “Everyone has good reasons for either wanting to have the day off or the pay. If I had the day off I’d spend it relaxing but it would also be nice to have a little extra money in my pocket. Option 2 “Everyone has good reasons for wanting either the day off or the pay but we can only pick one. We could vote but then we’re guaranteed to have some disappointment. I know everyone feels strongly about what they’d like to do with the option but is there any chance you could work this out so I don’t have to be the tie breaker?” Option 3 You guys never agree on anything. I’m tired of always having to be the referee. I’m going to stay out of this one and let everyone work this out on their own.” Home Close Home

Script: Team response to option one. Giving & Receiving Feedback > Script: team response to option 1 Script: Team response to option one. Mark Williams I’ve probably got the best reason of all – a huge debt. If I don’t make some more money, I’ll lose my car. Kirsten Madden Yeah, it would be great to get the cash. John Blackwell Come on, admit that the time off is really what you need. You don’t need the money. Sarah Nundy John’s right, time off is really what we need. Home Close Home

Script: Team response to option two. Giving & Receiving Feedback > Script: team response to option 2 Script: Team response to option two. Mark Williams “I know, I know, we never agree on anything. This is really important to me, but I’m willing to hear what everyone has to say and to see if we can come up with a solution. “ Kirsten Madden “I think that’s a good idea. “ John Blackwell “You have to be kidding, right? I’m supposed to negotiate with the two most junior people on the team? I’ll agree to hear them out but I’m not making any promises. Sarah Nundy “Ok, maybe we can come up with some sort of compromise.” Home Close

Script: Team response to option three Giving & Feedback > Script: team response to option 3 Script: Team response to option three Mark Williams “Sure, let’s vote. Kirsten, maybe this time you’ll take my side. “ Kirsten Madden “Whatever.” John Blackwell “When Mark’s been working here more than 10 minutes, I’ll listen to what he has to say. Let’s vote, you know how you should be voting.” Sarah Nundy ““Not another vote! We always spend the rest of day not talking to each other after we’re forced to vote on something like this.” Home Close

Script: Your response Feedback to Response 1 Home Active Listening> Script: Your response Script: Your response Feedback to Response 1 “I hear where everyone is coming from. Everyone has a legitimate reason for wanting either the time off or the pay.” Feedback to Response 2 “Thank you for agreeing to try and talk about this a bit more to see if we can come up with a compromise. I know there aren’t any guarantees we’ll come up with a perfect solution but it’s worth a shot. “ Feedback to Response 3 “Well, fine, vote, but I’m not voting and there’s nothing you can do to make me. For once I wish you guys would stop bickering and fighting at every meeting. Home Close Home

Script: Team response to option one. Active listening > Script: team response to option 1 Script: Team response to option one. Sarah Nundy “You’re right, I guess I just have to put up with it.” John Blackwell “Like I said, Sarah, you can only do what you can do.” Home Close Home

Script: Team response to option two. Active listening > Script: team response to option 2 Script: Team response to option two. Sarah Nundy “If I sat down and looked through everything I bet I could find a way to cut out some of the duplication that exists and that would definitely make a difference.” Mark Williams “Absolutely, Sarah, I’m certain that if we work together we’ll be able to make some changes that will help you.” Home Close Home

Script: Team response to option three Active listening > Script : team response to option 3 Script: Team response to option three Sarah Nundy “Yes, I’m not sure how I’m going to get through 200 emails a day and still manage to get my real job done.” Kirsten Madden “Tell me about it.” Home Close Home

Help Listening to the team profiles Giving & Receiving Feedback > Team Profiles>Help Help Listening to the team profiles Click to listen the profile of each team member. Click Continue to listen to the team meeting. Home Close Home

Help Listening to the team profiles Active Listening> Listening to team profiles> Help Help Listening to the team profiles Click to listen the profile of each team member. Click Continue to listen to the team meeting. Home Close Home

Help Attending the team meeting Giving & Receiving Feedback Team Meeting >Help Help Attending the team meeting Click to listen the meeting or to read the text version of the meeting. Click Continue to advance to the next screen to give your feedback. A Home Close Home

Help Attending the team meeting Click to listen the meeting. Active Listening> Attending the team meeting >Help Help Attending the team meeting Click to listen the meeting. Click Continue to advance to the next screen to give your feedback. Home Close Home

Giving & Receiving Feedback > Giving Feedback > Help Click to hear each of your feedback options. Tip: Consider the three types of feedback (positive, negative, neutral) when making your selection. Choose an option by clicking the selection box to move forward to the next screen to hear the team’s response to your feedback. Home Close Home

Help Receiving feedback Giving & Receiving Feedback > Receiving Feedback> Help Help Receiving feedback Click to listen to the options for how you might receive the feedback provided to by your team.. Tip: Consider the ways that you can receive feedback and how the decision you make could impact the team. Once you’ve listened to the options and decided on the best option, click Finish. Home Close Home

Help Selecting your response Active Listening> Selecting a response > Help Help Selecting your response Click to hear each of your feedback options. Tip: Consider the principles of active listening when making your selection. Choose an option by clicking the selection box to move forward to the next screen to hear the team’s response. Home Close Home

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Help Getting Started Home Home> Help Help Getting Started Click Giving & Receiving Feedback or Active Listening to start this learning tool. To watch a demo of how to use this learning tool, click Home Demo Close Home