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Four Pillars of CMP 1.System Health & Availability – Single view into both Voice & Data assets – Root Cause Analysis Dependency Trees, Contextual Monitoring 360-degree view, Tier-1 and Tier-2 troubleshooting at-a-glance 2.Performance/Resource Utilization – Capacity Monitoring and Trending 3.Voice Quality (RTCP) Metrics – Trace route & IP Network Visibility – Automated Category (user community) creation – Enhanced CDR linkage 4.Troubleshooting Tools – Remote Application Proxy, Connection Broker – Saved List Trace, File Transfer, Secure Chat

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