Presented by: John Joseph State of the NG9-1-1 Nation 2014 Oregon APCO/NENA Quarterly

Introductions  John Joseph – Regional Sales Consultant  US Western Region (AK – to – AZ)  16 years of GIS sales and services experience  Spent nearly 9 years with Esri  Committed to providing the highest quality of service ,

State of the NG9-1-1 Nation

Keys to Success  Governance  Infrastructure and Leadership  Cooperation  Why can’t we just get along  Funding  How is it going to be funded  Drivers  Who is behind the NG9-1-1 initiative

Governance Relates to the processes of decision making that seek to define the actions of others, the power to implement change, and the ability to monitor performance.  Executive Authority  Setting the Standards  Performance Measures and Accountability  Prioritization of Objectives  Management and Distribution of Funding This can be defined as the role of an individual or a coordinated body of appointed professionals

Cooperation

Funding  Legislative changes to the State 911 Surcharge  Dedicated allotments of surcharge funding  Pre-paid cell phone funding  Public Safety Reserves

Drivers  Political  Legislative emphasis on Public Safety  Financial  Budget shortfalls “use it or loose it”  Community  Public demand for improved levels of services  Regulatory  Compliance with the TDM-to-IP Transition plan for 2020  State Utility Commission Mandates for Service

Pitfalls and Road Blocks

GIS Data MSAG ALI Database Preparation or the Lack there of  Analysis  Synchronization  QA/QC  Data Errors and Feed Back Loops  Data Standards  Data Normalization  Maintenance Workflow  Internal management of authoritative source data

NENA Defines the SIF as: A specialized form of Geographic Information System  Specifically the SIF is tasked with Provisioning Data to the function elements of NG9-1-1 based on i3  Portal for Uploading data, Esri geodatabase replication  Data normalization to common schema  QA/QC  Coalescing (“Quilting”)  Provisioning  Performance monitoring and feedback What is the SIF? GIS is a System of hardware and software used for storage, retrieval, mapping, and analysis of Geographic data

Location Validation Function (LVF) Border Control Function (BCF) Location Information Server (LIS) Emergency Call Routing Function (ECRF) Policy Routing Function (PRF) Emergency Services Routing Proxy (ESRP) County A Locally Sourced GIS Data Spatial Information Function (SIF) Geographic Information System (GIS) Portal Communications Service Provider (CSP) Subscribers Data Management in NG9-1-1 Public Works Assessors Local GIS City C Locally Sourced GIS Data County B Locally Sourced GIS Data

NENA i3 Standards  GIS Data Model  NG9-1-1 Additional Data  Provisioning and Maintenance of GIS data to ECRF/LVF  Site Structure Address points  Policy Routing Rules  Legacy Data Formats for ALI, MSAG & GIS  Synchronizing GIS with MSAG & ALI Current NENA Standards Released or Under Review NENA Standards are Recommendations, not Doctrine…

The Network System Topology choices significantly impact the expense for NG9-1-1 bandwidth  Co-Location (Owned, Centralized, Diverse?, Peers, Survivable Local CPE)  Stand Alone (Existing/Historical Practice)  PSAP Hosted (Geo Diverse, 2 Host PSAPs, others are Remotes)  Cloud (Vendor Hosted Subscription Model) Couple these costs with redundancy, path diversity, and fault tolerance requirements and what will you find… Capacity x Reliability = Increased Cost

Path to Implementation  Specialized  Niche solutions  Meet IETF Communication Standards  Less susceptible to failure  No such solution currently exists  Support of 3 rd party applications may be a Tier 2 or 3 led effort  Vendor specific solution may require proprietary components Best of BreedOne Throat to Choke

In-House vs. Managed Service Local Authoritative Sources: Towns, Cities, Counties, etc. Provisioning to ECRF, LVF, and Existing PSAP Mapping Systems CD, Paper, Portal Upload, Esri geodatabase replication Data normalization to common schema QA/QC Coalescing (“Quilting”) Provisioning Performance monitoring and feedback ECRF PSAP and CAD Mapping Systems LVF Locally supported NG9-1-1 Services for Provisioning GIS data into the ECRF/LVF NG9-1-1 GIS Managed Service: Regional or State Data Aggregation, Provisioning, and Monitoring

What will work best for you? Nobody can simply tell you what will work best for your State because every State is different.  Drivers  Governance  Data Compliance  Cooperative model  Funding constraints  Scope Implementation

Relevant NG9-1-1 Projects

State of Maine 1.3 million population 16 counties 26 PSAPs  State 911 Coordinating Agency  Staff of 9 people  Serving an Advisory Council  Collect $.45 wireline/wireless surcharge  i3 Compliant NG9-1-1 Deployment  Project cost $32 Million over 6.5 years  Scope of the Project:  End-to-End replacement of State E911  Prime: Fairpoint communications responsible for all components from CPE to 24/7 support  Managed Services for deployment  Statewide SIF Implementation  Web based GIS editing environment  Server based dispatch mapping  Daily GIS data provisioning

Managed Services in Maine

 GIS-Based Call Routing  GeoLynx Spatial Router (ECRF)  GIS Data Management & Workflow  GeoLynx Server WebDMS / Change Requests (50+ users)  GeoLynx DMS GIS Manager Workflow Manager (WebDMS/CR, dispatch mapping discrepancies)  Network-Based Dispatch Mapping  GeoLynx Server Dispatch Add-On (145 positions) North Central Texas Council of Governments (NCTCOG) – Dallas/Fort Worth Region 6.7 million population 16 counties 44 PSAPs 1.1 million calls annually

Texas Commission on State Emergency Communications (CSEC) – Statewide Serving 224 of the States 254 counties Over 6.8 million calls annually Statewide Implementation  State 911 Coordinating Agency  12 member Commission  Appointed by the Governor, Lieutenant Governor, and Speaker of the House  Diverse Mix of 911 Entities  51 Emergency Communication Districts  23 Regional Planning Commissions (COGS)  Current Projects:  Statewide SIF Implementation  Coalescing data from the COGS  Managed Services  3 Year Agreement  Planned RFO’s:  Statewide ALI-LVF Services  IP based Call Routing

Washington  Early EsiNet Adopter  Purchased in 2009  Statewide inoperable communication only became available in 2012  Current EsiNet is incapable of geospatial call routing. Current Projects Description:  Hosted CPE Pilots ongoing  Bandwidth costs are very high  GIS Data Synchronization  Less than 40% of the Counties have synchronized their GIS data Future Objectives:  Emphasis on GIS data clean-up  Complete replacement of the State EsiNet with full i3 functional requirements 6.9 million population 39 counties 65 PSAPs

 GIS Data Development  Road Centerlines  Address Points  Verification Fieldwork  GIS Data Management  GeoLynx Server WebDMS / Change Requests (50+ users)  GeoLynx DMS GIS Manager Workflow Manager (WebDMS/CR) State of North Dakota 700,000 population 53 counties 23 PSAPs

State of South Dakota 833,000 population 66 counties 29 PSAPs  Development of a seamless statewide GIS basemap  GIS data model and workflow consulting  GIS data aggregation  Quality Control  NG9-1-1 system provisioning  Ongoing managed services  Anticipated ECRF/LVF RFP in the future

State of Iowa  Primarily focused on preparation at this time  Establish statewide NG9-1-1 GIS standards  Set aside funding specifically to support GIS for Public Safety  Assessment of current map data layers at a local level determine suitability for use in the State of Iowa’s NG9-1-1 system.  Counties are encouraged to work with experienced vendors 3.07 million population 99 counties 117 PSAPs

Kansas  State 911 Coordinating Council  One Full time Staff person  State Legislatures on the Council  Made Legislative changes to reassign funding for NG9-1-1  Ration 80/20 – w/minimum psap distribution of $50k Current Projects:  GIS GAP Analysis  State selection of 5 vendors for remediate data clean-up  Estimated project cost $4 million Planned RFP’s: Statewide ESINet Deployment  3 in-state data centers Hosted  Anticipated costs $3 million Annual  Separate RFP for functional GIS components and SIF Managed services 2.9 million population 105 counties 117 PSAPs

Vermont  Early adopter of “NG911”, especially text to  State Enhanced Board  Universal Service Fund (USF)  Scope: Statewide system with improved GIS functionality (future)  State has only 28 call-taker positions  Using a hosted NG911 IP network platform  Text to running natively through the CPE  Vastly improved access to the deaf and hard-of-hearing community.  All PSAP locations back up each other for all calls.  Recently released an RFP to replacement the State EsiNet with full i3 requirements 626,000 population 14 counties 8 PSAPs

Critical Considerations for NG9-1-1

Lessons Learned  Know what you don’t know  GIS Data is backbone of any NG9-1-1 implementation  Analysis, Synchronization, and Data Clean-up are tantamount for NG9-1-1 readiness  Prioritize when Planning for the future of NG9-1-1 in your State  Geospatial Call routing doesn’t happen without accurate GIS data  Structure the business processes and workflows for routine updates  Leverage the resources at your disposal and ask questions  Trusted Technology Partners  Internal Staff  IT resources

Recommendations  The Governance model should work in conjunction with an implementation strategy  Encourage preferred partners to work with best of breed solution providers  Look out for proprietary models which inhibit collaborative support or increased network costs  Remember that your Network costs will be driven by your deployment model  Functional Element which support GIS Data should be split into their own category during implementation

Critical Considerations for NG9-1-1  GIS for NG9-1-1is a niche discipline in industry and requires professionals and firms that specialize in this discipline  Think about the enormity of the GIS challenge and how you plan to overcome this task  Do you have the GIS staff to tackle this issues in-house  Who will be responsible for provisioning an operational system  Get your GIS data to an acceptable baseline today  Follow the example set fourth by others when procuring a solution for NG9-1-1, (e.g. South Dakota – two RFPs)  GIS needs to be its own procurement

QUESTIONS ?