Managing Difficult People Triya Chakraborty

Agenda Introduction Project Life Cycle Project Metrics Success Factors Difficult People Soft Skills Project Processes

Project Life Cycle Concept Planning Execution Closure

Metrics for Project Success Deliverables Dollars Dates Decisions & Deviations Deployment Documentation

Success Factors Prioritization Ownership Clarity Commitment Capability Control Communications Roles & Responsibilities Escalation

Difficult People Roles - Stakeholders, Team members, Vendors, Users Levels - Senior Managers, Developers, Admin, Peers Degrees of Difficulty

Dealing with Difficult People - Soft Skills Don’t make it personal Don’t take it personally Don’t try to ‘fix’ the person Don’t assign blame Refrain from ‘he said she said’ Listen Manage ‘people’ Manage yourself

Dealing with Difficult People - Soft Skills cont’d Create ad hoc informal Teams Timeliness Tact Thoroughness Target your audience Don’t make assumptions

Dealing with Difficult People - Using Project Processes Communications Commitment Document Use the Power of Metrics Use Power of Processes Use Power of Project Control