1. 1A FAST EXCELLENCE THROUGH FACILITATION Gary Rush The FAST Process MGR Consulting www.mgrconsulting.com grush@mgrconsulting.com www.mgrconsulting.com grush@mgrconsulting.com

2. 2A The Problems Gathering Information POWER - Politics, Security, Misunderstandings CONSENSUS - Clear, Agreement, Shared Knowledge TWO HEADS ARE BETTER THAN ONE - Building on ideas, Completeness, Selective Memory COMMUNICATION - Words, Assumptions

3. 3A FAST IS THE SOLUTION Helps correct Communication Problems Consolidates Resource Commitments Eliminates Serial Interviewing When it is properly integrated with methodology and tools Conducted by a well-trained Facilitator with the right participants

4. 4A INTERACTIVE DESIGN - DEFINED A structured meeting designed to extract high-quality information from users in a compressed time-frame using visual aids and a workshop process to enhance the communication process. This structured meeting uses a neutral facilitator to guide participants through a structured, yet flexible, process towards a common goal. IT IS NOT It is NOT a replacement for analytical methodologies

5. 5A MEETINGS VS FAST Depends on skills of leader Untested Unpredictable Too many "Stakes" "Redesign the Wheel" for each one Repeatable Consistent Tested Formal yet Flexible Process Known Objectives Facilitated to manage "Stakes"

6. 6A KEY ELEMENTS STRUCTURE FLEXIBILITY PROPER SUPPORT DEFINED ROLES TOOLS for COMMUNICATION

7. 7A KEY ELEMENTS STRUCTURE Built on proven techniques Agenda, Purpose, Objectives Orchestrated - NOT Ad Hoc

8. 8A KEY ELEMENTS PROPER SUPPORT Documentation Support: Documentors CASE and other Automated Tools Methodology Support TRAINED Session Leaders Proper facilities Management Commitment

9. 9A KEY ELEMENTS COMMUNICATION TOOLS Group Dynamics Facilitation Visual Aids Concentrated Exchange Team Building

10. 10A DEFINED ROLES Separation of expertise Brings all required parties together Not always full time jobs Sometimes people play more than one role Key roles must come from business community

11. 11A Ten Roles Methodologist Facilitator Documentors Business Partner Executive Sponsor Participants Team Members Coordinator Technical Partner Observers

12. 12A THE ROLES THE SESSION LEADER Key to Success of Process Neutral - Impartial Manages the Process - Context Facilitates

13. 13A THE ROLES DOCUMENTORS Chief Documentor: - Manages Documenting Process - Assists Session Leader and Documentor - Takes Backup Notes Documentor: - Takes Notes - Uses Automated Tool

14. 14A THE ROLES METHODOLOGIST Assists Session Leader and Project Manager Helps Define the Methodology - Keeps people on track with deliverables

15. 15A THE ROLES EXECUTIVE SPONSOR Responsible for: Purpose Scope Objectives Constraints Of the Project.

16. 16A THE ROLES TECHNICAL & BUSINESS PARTNERS MANAGE THE PROJECT LISTEN PARTICIPATE HELP PREPARE UNDERSTAND RISK ANALYSIS The Technical Partner knows the methodologies and the technology. The Business Partner knows the participants and Business.

17. 17A THE ROLES TEAM MEMBER Team Members pull together the output of numerous workshops to create the Project Deliverable. These people vary according to the type of work. Most Team Members are permanent -- some are temporary (e.g., a Methodologist).

18. 18A THE ROLES PARTICIPANT Responsible for Content Need to Know Business Their Decisions Strive for Consensus

19. 19A THE ROLES COORDINATOR Generally a part-time role Coordinates across numerous projects May be from Data Administration, Process Improvement, or office of the President Helps business to set priorities Coordinates resources Coordinates communication across projects

20. 20A THE ROLES OBSERVER Monitor Workshop Watch and Listen 5 - 6 per Workshop

21. 21A THREE PHASES

22. 22A THREE PHASES PREPARATION: WORKSHOP: REVIEW & RESOLVE: Concentrated environment with extensive use of visuals striving for Win-Win situations - Consensus. Complete documentation, resolve open items and communicate with upcoming participants. Meet with management and participants to determine objectives, estimate and plan workshops, prepare participants, develop agendas, and complete logistics.

23. 23A THE FAST PHILOSOPHY "Workshops are driven by the User- defined Deliverables - NOT Process for the sake of Process." "Users" are both Business-Users and Project Team Users - they all have a stake in the outcome.

24. 24A THE BENEFITS OF FAST Analysts now have better, more complete information The information is consensus-based Better involvement and understanding by all parties Increased Quality and Productivity

25. 25A REQUIREMENTS FOR SUCCESS Commitment from all management involved Well-trained Facilitator trained in both facilitation and technical skills Availability and commitment of resources Proper Application of the concepts and structures of the process integrated with methodology and tools.

26. 26A NEXT STEPS COMMITMENT PEOPLE PREPARATION