It isn’t just Circulation anymore! The expanding role of Access Services in academic libraries. An interactive discussion led by Denita Hampton, Stella.

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Presentation transcript:

It isn’t just Circulation anymore! The expanding role of Access Services in academic libraries. An interactive discussion led by Denita Hampton, Stella Richardson, and Karen Glover

Background 2009-Administrative decision to combine Circulation and Reference Services Combined services task force created Reference librarians not expected to work on new service desk Interdepartmental working groups formed New desk was constructed and services began in the Fall of 2011

Three Phases Planning Construction Implementation Adjustments

Cross-Departmental Service Point

Low, Open Profile

Reference Consultation Area

Computer Cluster Support

Printing Support

July 2013-Name changed from Access & Media Services to User Services & Technology Support Includes combined a circulation & reference desk; reserves (print & electronic); media; equipment check-outs; guest computers, and a technology support desk.

Combined Services Desk aka Library Services Desk

Technology Support Desk- Equipment check-out and basic technology support

Computers

Technology Tools

What about a whiteboard wall

Stella RichardsonDenita Hampton Karen Glover *Library humor provided by Ed Stein and Jeff Stahler.