JOINING ONTARIO ONE CALL: A LARGE LEARNING CURVE FOR A SMALL MUNICIPALITY Andrea Clemencio, P. Eng. Town of Lincoln
What We Expected
What We Experienced
About the Town of Lincoln Niagara Peninsula Orchards & vineyards
About the Town of Lincoln 23,000 residents ~ about 5,500 metered accounts 200 km water & sewer main Two drinking water systems, one wastewater 6 Water/Wastewater Operator 1 Supervisor 1 Manager
About the Town of Lincoln Region of Niagara: Treats drinking water from Lake Ontario, Lake Gibson Treats collection wastewater Water Distribution – 3 booster stations – Class 2 Wastewater Collection – Class 2 Storm water Collection
BEFORE AFTER locate requests per year ~50 locate requests per month Sanitary sewer rarely located 5-10 days response time Outdated forms No trending of performance locate requests per year ~130 locate requests per month Sanitary sewer frequently located 3-5 days response time New forms – still paper No trending of performance
Challenges #1 Council Support Signed Service Agreement Consider outsourcing? $14-$18 Impending One Call fees: $1.60-$2.10 System awareness – training, monitoring
Challenges #2 Transfer of Mapping Regional watermain All-clears – road segments Detailed iterative reviews Shape files sent: roads, municipal boundary, water and sanitary systems with attribute data attached
Challenges #3 Notification Work hours Holidays Names Contact info (Fax? ? Phone call?) for escalation End-of-day Reports, Summary Reports, Invoices Filters Internal Locate Requests
Challenges #4 Sanitary Sewer Private vs public jobs Camera? As-builts for Capital Projects? Locate Cards? Sewer Inspection Video Resources Paperwork / Communication
Challenges #5 Storm Sewer Private vs public jobs Road Staff? Water Staff? Resources Paperwork / Communication
Challenges #6 Private vs Public Filters from One Call Mark water if possible? Mark sewer if known? Back yards Gardening, driveway paving, fenceposts
Challenges #7 Documentation. 7. documentation. 7. records. #7 Documents. 7. Record-keeping. #7: Docs….. We RE-ENTER information too many times Disclaimers on forms Communicating completed work orders back to Ontario One Call (360), and to requester Review and monitoring
Challenges #8 INCREASED VOLUME
Next Steps Equipment Staffing Training DOCUMENTATION – software/hardware Reduce response time Eliminate redundancies Reduce administrative time
Thank You Questions? Andrea Clemencio Manager, Water & Wastewater Town of Lincoln