What Is cXML Business Integration? Ariba Seller Solutions © 2014 Ariba, Inc. All rights reserved.

Benefits of Business Integration Introduction to cXML Contents Benefits of Business Integration Introduction to cXML Where to Go for Help © 2014 Ariba, Inc. All rights reserved.

Benefits of Business Integration Section 1 Benefits of Business Integration © 2014 Ariba, Inc. All rights reserved.

Move to Electronic Communication Electronic communication makes full integration with your customer possible Electronic communication is: Faster More accurate More repeatable Less expensive Provides better customer satisfaction Helps retain your customers Data entry errors are reduced 45-60% when you move to cXML. You can gain 60-75% in productivity when you move to cXML. © 2014 Ariba, Inc. All rights reserved.

The Problems of Previous Technologies Mail, telephone, fax, and email messages are problematic, because they cannot be used automatically by your business systems are subject to human re-interpretation require expensive and error-prone RETYPING You cannot automatically use the data in email messages. Someone must manually copy and paste the data from the message into correct fields in your system. © 2014 Ariba, Inc. All rights reserved.

What do We Mean by “Electronic Communication?” Automatic communication between business applications across organizations Two-way communication Examples: Customer purchase orders (POs) automatically appear in your order-processing system Your A/R system sends invoices automatically to your customer’s A/P system One-way communication methods, such as fax, require either the buyer or the seller to re-enter data. © 2014 Ariba, Inc. All rights reserved.

What Benefits Does Ariba Network Offer? There are other ways to connect with your customer, but the Ariba Network offers: Integrate once, use many Document history Testing and debugging tools A complete range of business documents, from catalogs to invoices to payment Unlike one-to-one systems, your company becomes available to all of the thousands of large buying organizations that use the Ariba Network. If there is ever a dispute about a transaction, both you and your customer can log in and view the same document at the same time. Ariba Network’s order tester allows you to test your catalogs, PunchOut site, and cXML order routing. Ariba Network supports all the transaction types that you and your customer need. © 2014 Ariba, Inc. All rights reserved.

Integrate Once, Use Many Customer A Customer B Ariba Network Your Company Customer C Customer D On the left is your company You integrate once to the Ariba Network…. On the right are current and potential customers In the middle is the Ariba Network, on the Internet and all of these customers can connect with you. Customer n © 2014 Ariba, Inc. All rights reserved.

Greater Accuracy = Faster Payment Avoiding data re-entering and human interpretation provides greater accuracy. Decreased error rates in invoices leads to faster payment. cXML suppliers see a 15-20% reduction in days sales outstanding. That’s 6 to 25 days shaved off the payment cycle. © 2014 Ariba, Inc. All rights reserved.

Visibility into Your Customer’s Needs Tie your customer to your back-office systems Order Processing and Shipping Accounts Receivable Product or Stocking Database CRM Systems MRP/ERP Systems Sales Forecasting Systems All of these systems can benefit from an electronic connection to your customer. © 2014 Ariba, Inc. All rights reserved.

Reduce the Cost of Operations Reducing phone calls, faxes, and email messages increases your efficiency and reduces the cost of customer care and order processing Example: Real-Time Order Status Here, your system has set the status of this item to “confirmed,” which is visible by the user who generated the order. = Fewer calls from customers © 2014 Ariba, Inc. All rights reserved.

Real-Time Status Increased customer satisfaction due to better responsiveness and accuracy Immediate order confirmations Real-time shipping status Similarly, you receive real-time invoice status and payment status © 2014 Ariba, Inc. All rights reserved.

Differentiate Your Company 93% of Ariba Network sellers still use email or fax routing However, your customers understand the benefits of integration and automation They are drawn to efficient sellers Electronic integration makes you more attractive to potential customers © 2014 Ariba, Inc. All rights reserved.

Stop Being a Vendor cXML integration makes your company and your offerings much more sticky, greatly increasing the cost of moving to a different seller Stop being a vendor and start being a strategic partner with your customers. You become a strategic partner when you integrate your applications with your customer. © 2014 Ariba, Inc. All rights reserved.

Embrace the Future Integration through the Internet, where applications communicate automatically Because you already transact through the Ariba Network, moving to electronic communication is easier than ever cXML You Your Customer © 2014 Ariba, Inc. All rights reserved.

Section 2 Introduction to cXML © 2014 Ariba, Inc. All rights reserved.

Ariba Network Document Routing You receive documents through your preferred routing method Email cXML is just another routing method. You use it instead of other methods, such as email or fax. Fax Online Inbox Ariba Network EDI AS2 EDI VAN cXML © 2014 Ariba, Inc. All rights reserved.

Introduction to cXML commerce eXtensible Markup Language A protocol for real-time communication between buyer and seller systems The native language of the Ariba Network Used for more than $20 billion of transactions each month © 2014 Ariba, Inc. All rights reserved.

cXML documents correspond to paper documents that you use everyday For example Purchase Orders Invoices Catalogs Ship Notices There is a cXML document for all of the business transactions that most companies use. © 2014 Ariba, Inc. All rights reserved.

cXML Documents (Continued) cXML also supports transactions made possible by the Internet For example Real-time order-status changes Discount management PunchOut The real-time, electronic communication made possible by the Internet enables new collaborative functions that were not possible through paper. © 2014 Ariba, Inc. All rights reserved.

PO Routing Your Company Ariba Network Customer The Ariba Network is used for more than just routing. Because it keeps a copy of all routed documents, it can perform specific validation in later, related documents You receive and process the PO The PO is sent to the Ariba Network It is authenticated and validated A copy is sent to you A user creates a PO © 2014 Ariba, Inc. All rights reserved.

Business Documents Order Request Order Confirmation Ship Notice These documents are listed in the order that they are typically sent in a business transaction. Order Request A purchase order sent by a buying organization Order Confirmation Sent by you to indicate whether you accept, reject, or backorder purchase order items Ship Notice Sent by you to indicate that you shipped specific PO items Invoice Sent by you to bill for the purchase order © 2014 Ariba, Inc. All rights reserved.

Business Documents (Continued) Invoice Status Update Sent by your customer to convey invoice status, such as processing, paid, or rejected Credit Memo Sent by you to return payment back to your customer Scheduled Payment Sent by your customer to indicate when you will be paid Remittance Advice Sent by your customer to indicate that you were paid and lists the payment method used © 2014 Ariba, Inc. All rights reserved.

Section 3 Where to Go for Help © 2014 Ariba, Inc. All rights reserved.

cXML Development Resources cXML DTDs, examples, and documentation cXML website: www.cxml.org Ariba Network help Choose Help > Documentation Download examples and modify them Download standard codes used by cXML © 2014 Ariba, Inc. All rights reserved.

cXML Development Resources (Continued) Two main guides describe cXML: cXML User’s Guide Describes all aspects of cXML, it’s transport, and cXML standards and security cXML Solutions Guide Describes how Ariba products use cXML Both guides reside on the Ariba Network help page. © 2014 Ariba, Inc. All rights reserved.

Ariba Ready Programs Help from Ariba Consulting and Inside Account Management CIF PunchOut cXML Integration Ariba Ready has expertise to help you develop a CIF catalog to get you started quickly. Later, get help developing a PunchOut catalog, which might be a better solution for your offerings. Finally, get help integrating your business systems with your customers. © 2014 Ariba, Inc. All rights reserved.

Supplier’s accounting package Dell Boomi Buyer Supplier’s accounting package Ariba Network Buyer Buyer Dell Boomi is a cloud-based service that connects your back office systems to the Ariba Network. Pre-built adapters are available for popular accounting packages, such as QuickBooks, Dynamics GP, and Sage 50. No integration technology? No problem! Dell Boomi is geared towards sellers with no integration expertise, allowing you to transact POs and invoices electronically. © 2014 Ariba, Inc. All rights reserved.

3rd-Party Solution Providers These solution providers can help you with: • PO integration • Invoice integration • Ariba PunchOut support • Website development © 2014 Ariba, Inc. All rights reserved.

Questions about these Programs? Send an email message to: programs_info@ariba.com © 2014 Ariba, Inc. All rights reserved.

More Questions? Attend live webinars: Integrating with Customers through cXML PunchOut for E-Commerce Managers Creating Electronic Catalogs (CIF) Register for these webinars at www.ariba.com/resources/live-demo © 2014 Ariba, Inc. All rights reserved.

Move to Electronic Communication Finally… Move to Electronic Communication Stop being a vendor... and start being a strategic partner. Integrate with your customers to bind them to your company. You Your Customer cXML © 2014 Ariba, Inc. All rights reserved.