 Plan, develop, and distribute course calendars, rules, and materials  Document enrollment, participation, and communications  Inform learners of progress and accommodate learners’ needs  Manage and direct interactions

 Maintain a learner-centered focus  Use questions, probes, challenging remarks, and feedback to stimulate and promote reflective and informative dialogue  Focus attention on essential concepts, principles, and skills  Guide learners to develop critical, reflective thinking  Facilitate student collaboration by providing appropriate structures, not controlling the discussion

 Develop an engaging voice and tone by using a conversational style and inclusive language  Create a supportive, open, and respectful learning environment  Foster peer-to-peer collaboration  Bring out multiple perspectives  Summarize and synthesize main points

 Be present often in the beginning of a course in order for learners to understand the course layout  Help learners resolve technical difficulties and provide steady guidance and encouragement  Point to FAQs and support contact information early in the course to promote learner independence and build their confidence

Coordinator Content Manager Computer Consultant Community Builder A good e-learning facilitator can effectively balance all four of these roles to create a successful learning environment for the online participants.