Healthwatch England Christine Vigars, Committee Member 2013

What Healthwatch England does Give national voice to the issues that most affect people who use health and care services, their families and carers Actively seek views from all sections of the community – not just those who shout the loudest, but especially those who sometimes struggle to be heard Work closely with those who represent different groups of service users and others eg regulators, professional groups Lead and support local Healthwatch so they have the tools they need to fulfil their task and work with us including supporting local partnerships Develop an intelligent view of the issues and trends, based on all the above and evidence from: People who use services Local Healthwatch System players inc regulators and commissioners Charities and those who support vulnerable people (potential Alliance) Raise the most important issues at the highest levels

Healthwatch - set up Roughly £3m budget, 30 staff Healthwatch England fully staffed by Autumn 2013 London and Leeds offices, with 4 local Healthwatch staff based across the country

Healthwatch England - Making a difference In 2013/14 our priorities are to: Ensure consumers and users of health and social care can exercise their right to be heard Ensure consumers and users of health and social care can exercise their right to redress Support you at this key stage of development Establish Healthwatch as an effective organisation that makes a difference for consumers and users in a changing health and social care landscape

Healthwatch England Support A regionally focused development team Regional networks Communities of interest Specialist training e.g. Enter and View Guidance to local landscape and how to influence E-learning Communications Centre and online Hub Sharing and encouraging best practice.

Partnership Examples HW Sutton - Enter and View HW Peterborough- Complaints HW West Sussex- Primary Care HW Kingston upon Hull - Young People HW Rochdale - Young People HW East Sussex - Urgent Care.