EFFECTIVE USE OF THE PHONE An extremely Important part of “Just Ask” Phone those who have not given an RSVP Implement effectively and you’ll greatly increase attendance 1

Effective Use Of The Telephone A Great Idea that Works !! Try to arrange premises with several phones When making calls in a group environment it seems to make it a lot easier Those not effectively reached will still need to be contacted from your home or office Effective Use Of The Telephone 2

If premises with several phone lines cannot be arranged, come together as a group and use cell phones from a central location If you can’t arrange that, make the calls from your home or office - phone calls should be reimbursed 3

Effective Use Of The Telephone Notes Before Calling 1 – If a child answers - Ask for Mum or Dad or Mr or Mrs 2 – If no answer – Mark on list for subsequent follow up 3 – If an answering machine, HANG UP – Note to ring back 4 – If they’re coming, confirm first names – Mark on list 5 – If coming to a future meeting – Mark on list 6 – If not interested – Mark NO on list 7 – Mark on list any important comments such as referrals to another person who may be interested – when to follow up if they’re interested in coming to a future meeting 4

What to say: “Good evening, I’m ________ from the _______ Lions Club. We recently forwarded you an invitation to a special Lions Information Session – this is simply a courtesy call to see if you are able to join us for an hour at the ABC school 7.30 Wednesday night March 12” 5

When the response is “Yes” “We’ll forward you a confirmation letter with all the details – are you still at ___________? (address). We’ll include your name badge for the meeting Your first name is spelt? And the spelling of your family name? Is there anyone else in your household or a neighbor or friend you’d like to bring with you? Are you okay for transport?” 6

When the response is “No” Say: “Are you interested in attending a similar Lions Information Session on a future occasion ?” If the answer is “Yes” make a note The person making the first phone call, should be the person to make all future calls to the prospective guest 7

Persevere Most people will decline the opportunity to attend – however don’t be put off Adopt A Positive Attitude For each call you make that’s “No” You’re one call closer to someone saying “YES” Remember many are already volunteering or keen to do so – our task is to find them 8

When asked what do Lions Do? Don’t go into detail – say: “That’s the purpose of the Information Session, giving us the opportunity to fully explain details to community minded residents - as well we’ll answer any questions you may have – we wish to ensure you’re properly informed and in a position to make a considered judgment as to whether membership is appropriate for you at this time” 9

MORE CALLS TO MAKE MORE CALLS TO MAKE After the Lions Information Session you’ll have three groups to phone:- (1) Those who attended who did not give a decision at the meeting (2) Those who were coming, but didn’t (3) Those who previously said they were interested in coming to a future meeting Normally if you follow through you’ll obtain extra members 10

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