Companies House Online service case study: Our digital journey Jo Jones Head of Strategy and Policy.

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Presentation transcript:

Companies House Online service case study: Our digital journey Jo Jones Head of Strategy and Policy

providing company information that customers value “ ”

About us

Executive agency and trading fund 1 3 Registers

Our services and the customers who use them

Our journey to becoming a digital organisation

Insight –knowing who our customers are –knowing what they want –and knowing what causes them problems Usability –trying out ideas –getting feedback early and often The digital approach – think digital –forms  transactions  check and amend Our journey - customers

Our journey – development

Our journey – working with others

Our digital journey

What’s in it for us?

Efficiency: cost vs. register size

Efficiency: Cost per company

and what’s in it for our customers?

Reduced fees

Benefits for customers Reduced preparation time Help to get it right first time Reduced reject rates Acknowledgement of delivery Speed of registration Accurate capture … and digital search products

Still more to do …

and we’ll be able to do even more with others …

Working with others Joined up approach across government A single gateway to government Share information Remove duplication Single identity with government Ensuring companies are aware of support A more joined up proposition …

Thank you for listening Any questions? Jo Jones:

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