1 © 1999 Deloitte Consulting Infrastructure Sub-processes In Scope – Plan and Manage Business

2 © 1999 Deloitte Consulting Infrastructure Sub-processes In Scope – Plan and Manage Business

3 © 1999 Deloitte Consulting Infrastructure Sub-processes In Scope – Plan and Manage Business

4 © 1999 Deloitte Consulting Infrastructure Sub-processes In Scope – Plan and Manage Business MB-090 Manage and Improve Business Performance Identify Key Performance Measures Establish and Maintain Target Performance Levels Benchmark Business Processes Monitor Service Levels Monitor Financial Performance Track Performance Against Business Plan Identify Performance Gaps and Propose Changes Assess Improvement Opportunities and Plan Implementation Design and Improve Business Processes Design and Improve Organizational Structures and Job Roles Develop Business Improvement Plans Evaluate Cost/Benefit of All Opportunities Prioritize Improvement Opportunities Choose Opportunities to Pursue and Assign Management Owner Communicate Change Plans Obtain Managerial and Financial Support Develop Outsourcing Plan Implement Reengineered Process Establish Policies and Procedures Develop Revised Tactical Goals Project Future Results Based on Revised Inputs Revise Expenditure Limits Prepare Interim Budget Review Interim Budget Issue Interim/Revised Budget Manage Change

5 © 1999 Deloitte Consulting Infrastructure Sub-processes In Scope – Manage Programs

6 © 1999 Deloitte Consulting Infrastructure Sub-processes In Scope – Manage Programs

7 © 1999 Deloitte Consulting Infrastructure Sub-processes In Scope – Manage Programs

8 © 1999 Deloitte Consulting Infrastructure Sub-processes In Scope – Provide Decision Support