Careline Presentation ESSA 08 Razak Mossa / 11/11/08

Careline Aim We are committed to ensuring that all Careline Customers feel confident in the service received, that we have understood their request and we inspire their trust by responding in an appropriate, timely manner.

Careline Stakeholders Hospitals Doctors Police Partnership Agencies Service Providers Other Local Authorities Adults Children Families Homeless Carers Social Workers CARELINE

Careline Service Structure Careline Services Homeless Families Careline Childrens Services Out of Hours Service Careline Adult Services

Structure Head of Public AccessClient Officers Adults SW Team Manager – Childrens SW Team Manager – Service Manager – Operations Manager 2 x Adult TLs Homeless TL Customer Service Advisors Customer Service advisors 2 x Child TLs 2 x OOH TLs Customer Service advisors Customer Service advisors 8 x SW Team Leaders 4 x Social Workers SW Pool Overtime 8 x SW Professional Issues and Case Management

Total Number of Adult Calls 07/08

Breakdown of Adult Referrals February 07/08

Screening & Evaluation of Older Peoples referrals

Total Number of Childrens Calls 07/08

Careline Abuse = 26% Family Dysfunction = 24% Enquiry = 25%

Careline Main Sources of Referrals Education Health Police

Careline Achievements – 2007/08 Closer Professional Links with Adults and Chidrens Services Developed of Out of Hours Service Communication Strategy Cost Reduction

Careline Multi- Agency Model to Domestic Violence Community Safety Police Family Crime and Investigations Unit Childrens Centre Probation Childrens Services Youth Offending Service Primary Care Trust

Careline Domestic Violence Pilot Aims of Pilot Multi-Agency Preventative Service: Referral Point – Police Domestic Violence Unit Direct Link to Careline

Contacts Adults Services Childrens Minicom Fax Website Post Careline, 1st Floor Venture Place, Sir Thomas St, L1 6BW We can help customers in any language via Language Line