C USAC C ONFERENCE – MARCH 2002 – U NIVERSITY OF O TAGO E VALUATION AND I MPACT OF I NTERNATIONALIZATION

W HERE I S

St. Catharines

A BOUT B ROCK U NIVERSITY 11,416 students 639 graduate students ESL students per year 366 full-time faculty, 566 staff 97.8% grad employment rate (after 2 years)

T YPES OF D EGREES Bachelor degrees (3-4 years) Graduate degrees (Master’s and PhD level) Certificates (e.g. TESL, Environment, etc.)

F ACULTIES A T B ROCK 6 FACULTIES: Education Humanities Mathematics and Science Social Sciences Business Applied Health Sciences Also: 15 Graduate Programs in above faculties

P ROGRAMS A T B ROCK 66 undergraduate programs 15 graduate programs (Masters, Ph.D.) Intensive English Language Program (IELP) Certificate Programs

I NDICATORS OF I NTERNATIONALIZATION

Indicators of I NTERNATIONALIZATION Lots of data available, but context is important! A.Intra-institutional: Responses to specific mandates, targets, directives Reporting structure keyed to institutional culture and expectations B.Inter-institutional: Responses must be more generic for comparative purposes Most institutions are learning about (or already adept at) Intra-institutional data collection and comparisons, but Inter-institutional comparisons will require a standardized consensual framework

Quantitative indicators of I NTERNATIONALIZATION Number / type of international: students - visa - exchange - study abroad visiting academics - faculty - staff mobility programs - student - faculty - staff research and development projects linkages / exchanges / agreements training contracts dedicated services on campus courses - - domestic with international theme - study abroad - articulated program linkages faculty members

Qualitative indicators of I NTERNATIONALIZATION Insights obtained by tracking: perceptions and attitudes towards internationalization (all stakeholders) qualitative impacts on curriculum development, course descriptions, etc. rewards and incentives provided by university for international activity integration of internationalization criteria into general operations of university (e.g., hiring, expectations for staff members, etc.) type and scope of international activities presence and activities of clubs and societies with international themes recognition and celebration of diversity

University-wide President's Task Force on Planning and Priorities Specific terms and conditions: 1. Review current programs and activities, and make recommendations concerning current institutional directions. 2. Recommend new directions for the University in context of established strengths and the current and future academic priorities of individual academic units. 3. Recommend new directions in response to needs of students, possibilities for research and creative activities, and changing role of the University in relation to its external communities. 4. Recommend the relative priority of these given the University’s financial context. Origins: 1999 Report on P LANNING AND P RIORITIES

Goals and objectives for I NTERNATIONALIZATION Planning and Priorities Excerpted from the 1999 Planning and Priorities document: Brock University is committed to service to the greater community. It will continue its productive relationships with the world at large through dynamic partnerships at every level internationally. The mutual benefits inherent in sharing expertise, Brock's research strengths, interests and resources must be made available to, and indeed integrated with, related needs, goals and enterprises in the larger world. Planning and Priorities Two broad areas covered in Planning and Priorities document: PROGRAMMING BROCK AND THE COMMUNITY

Objectives for Internationalization: Objectives for Internationalization: P ROGRAMMING In Relation to Undergraduate Studies To promote the internationalization of Brock's curriculum through increased emphasis on international issues in courses and curricula across the university, through the encouragement of exchange programs, and by providing resources to departments which develop courses with an international focus. Encourage all academic units to examine their programs and courses for multiple perspectives in content and pedagogy, the goal being to move beyond ethnocentricity and gender bias.

Objectives for Internationalization: Objectives for Internationalization: P ROGRAMMING In Relation to Graduate Studies Encourage the internationalization of Brock's graduate studies curriculum through the development of courses with an international focus and a greater emphasis on international exchange arrangements. Encourage the examination of graduate programs and courses for multiple perspectives in content and pedagogy, the goal being to move beyond ethnocentricity and gender bias.

Objectives for Internationalization: Objectives for Internationalization: B ROCK AND THE C OMMUNITY In Relation to Programming Develop credit and non-credit programs which will meet the needs of international students. In Relation to Community Partnerships and Exchanges Encourage international research and educational projects and facilitate related student and faculty exchanges. In Relation to Administrative Structure and Services Establish an administrative unit ("Brock International") to co-ordinate and support international activities and programs, to be administered by a Director reporting to the Office of the President.

I NTERNATIONALIZATION AT …a chronology

PRE international units:3 international units: International Services (Manager reports to AVP Student Services) Intensive English Language Program (IELP) (Director reports to VP Academic) Recruitment and Liaison Office international activities (Director reports to AVP Student Services)

I NTERNATIONAL S ERVICES Meeting special needs of international students Pre- and post-arrival orientation Pre-departure Briefing Cross-cultural Advising Home Stay and Accommodation English Mentoring Program

IELP Intensive English Language Program An ancillary program to learn English and to prepare for further study at Brock Well-established, experienced (founded in 1981) Intensive 25 hour per week training in ESL Three 14 week terms (September, January, May) and one 5-week term (July / August) per year Up to 1200 students per year from around the world

IELP Wide range of social activities and language workshops in IELP program Uses Brock-trained professional ESL instructors 6 IELP Levels: Level 0 (pre-beginner) through Level 5 (university eligible)

R ECRUITMENT & L IAISON General international recruitment International recruitment fairs Agent interactions One-on-one queries from international students Brochures and literature Coordination with Registrar Duties assumed part-time by one International Specialist

J ULY 1999: F ILLING G APS P&P Report directive: “Establish an administrative unit ("Brock International") to co-ordinate and support international activities and programs, to be administered by a Director reporting to the Office of the President.” Brock International created (Director reports to Vice-Chancellor) charged with assuming all international duties not covered by the other international offices coordination through collaboration (no direct authority) support role did not include direct budgetary resources to assist other units; no financial integration

B ROCK I NTERNATIONAL A catalyst for international partnerships in: teaching research international development intercultural exchange training Responding to the opportunities and challenges of globalization

B ROCK I NTERNATIONAL strategic partnerships faculty and staff mobility (VIP, VIS, UM programs) international project development government relations student mobility protocols and recruitment foreign affairs and general liaison policy development, liability, support, and advice communications

A PRIL 2001: I NTEGRATION Vice Chancellor’s initiative: Create AVP (International) position, and consolidate existing international units into one administrative unit. Create AVP (International) position, and consolidate existing international units into one administrative unit. O FFICE OF I NTERNATIONAL C OOPERATION (AVP International Cooperation reports to Vice-Chancellor and VP Academic) a‘virtual office’ (physically disjunct) incorporates International Services, IELP, half of International Recruitment position, and Brock International 2 new positions: Activities and Orientation Coordinators

Intensive English Language Program Brock International International Orientation Stephanie Soccio-Marandola International activities Tanya Bhandari iInternational Services John Kaethler Manager Geeta Powell Assistant Manager Jackie Cleland Manager Glen Irons Director Dave Brown Director Sheila Young, Assistant Director Sandie Coppinger, Director Sandra Gruosso, International Liaison Specialist Dave Brown AVP International Cooperation Who’s who in International cooperation Recruitment and Liaison (International)

President / Vice Chancellor VP Academic / Provost AVP International Cooperation Director International Services Director IELPDirector Brock International International Recruitment Specialist Director Recruitment & Liaison Assistant Director International Services Assistant Director IELP Assistant Director, Brock International International Orientation Coordinator* International Activities Coordinator* Policy and protocol Operations and budgets International Cooperation Formal Reporting Structure AVP Student Services 50% Formal reporting Advisory role * both positions report to Directors and Assistant Directors of IC units on a daily basis

International Cooperation Functional Units International Recruitment AVP Intl. Cooperation All Directors and Assistant Directors International Recruitment Specialist Deputy Registrar Assistant (International) to Registrar Brock International Advisory Council AVP International Cooperation All Directors and Assistant Directors 1 rep from each of 6 Faculties IELP Director IELP Assistant Director IELP Intl. Orientation Coordinator Intl. Activities Coordinator 20 teachers, 10 Monitors 2 administrative assistants International Services Director Int’l. Services Asst. Director Int’l. Services Intl. Orientation Coordinator Intl. Activities Coordinator Casual support staff AVP International cooperation a member of: President’s Group (President, VPs, AVPs, Executive Directors) Committee of Academic Deans (VP Academic, Deans) Senior Academic Council (All academic administrative positions from Deans up) Senate International Policy Units Institutional Policy and Liaison International Operating Units Brock International Director Brock International Asst. Director Brock Int’l. Intl. Orientation Coordinator Intl. Activities Coordinator Casual support staff

Indicators of Internationalization: Indicators of Internationalization: P ROGRAMS AND F UNDS Establishment and ongoing use of: International Initiatives Fund (est. 1999) International Course Support Fund (est. 2001) WUSC Student Refugee Fund (est. 2002) Visiting International Professor (VIP) program (est.1999) Visiting International Scholar (VIS) program (est.1999) University Mentorship (UM) program (est.1999)

Indicators of Internationalization: Indicators of Internationalization: L INKAGES & E XCHANGES Track activity on existing exchanges, linkages and agreements Track development of new exchanges, linkages and agreements

Indicators of Internationalization: Indicators of Internationalization: A CADEMIC P ROGRAMS Establishment of, and enrollment in: New academic programs (e.g., International Studies academic minor (est. 2000) new domestic courses with international themes new Study Abroad Courses new program linkages with other institutions

Indicators of Internationalization: Indicators of Internationalization: I NTERNATIONAL R ECRUITS Track numerical trends in: ESL program student enrollments Visa student enrollments (undergrad and postgrad) ESL – visa student conversion rates Exchange student departures and arrivals Study abroad student enrollments International co-op, internship, work-study enrollments Visiting academics and staff Also: track success rates of different recruitment strategies

Indicators of Internationalization: Indicators of Internationalization: R EVENUES AND C OSTS Track trends in: All budgets related to international activities New revenue sources related to enterpreneurial activities (e.g., ESL testing service, optional revenue- generating activities for international students) or improved operating efficiencies International research and educational program revenues

Indicators of Internationalization: Indicators of Internationalization: R ESOURCES AND A SSETS Track trends in: Dedicated physical space related to international activities Equipment and facilities related to international activities Access to common-pool university resources related to international activities (e.g., meeting rooms, classrooms, seminar facilities, language labs, etc.)

Indicators of Internationalization: Indicators of Internationalization: S ERVICES ON C AMPUS Track trends in: Types of international services offered Degree of usage of services Introduction of new services Expansions of user base for services

S UPPORT FOR I NTERNATIONAL S TUDENTS Academic, career, and personal counselling International Student Advisors (ISAs) Help in finding off-campus housing Health services International Scholarships (3 types): Brock International Scholars Awards Brock Transfer Scholars Awards Brock International Baccalaureate (IB) Awards

O THER I NTERNATIONAL S ERVICES International Academic Advising Career Services Health Services Student Development Centre –Students with disabilities –Learning skills services –Essay writing workshops –Exam preparation & personal counselling

Indicators of Internationalization: Indicators of Internationalization: R EVIEW M ECHANISMS Annual Reports of international units Periodic Performance Reviews of international units Annual Performance Reviews of employees Periodic job reevaluation for employees